Complete Moves Sales London reviews

★★★★★ 5/5

Trustpilot

Thank you so so much...

I'd like to thank the team at Complete Moves for matching me with my new property. I dealt with Chris, Michelle and Jen who not only were friendly and professional but also advocated for me after listening to my story.

RA · 7 July 2024

★★★★★ 5/5

Trustpilot

Me and my husband recently used…

Me and my husband recently used complete moves to get are new family home the complete move team was so helpful and helped us with everything I can’t thank Michelle enough for all that she did

Fay · 21 August 2024

★★★★★ 5/5

Trustpilot

Thanks complete move

We got our new home in Pinnacle tower, Lewisham. Complete move helped us to find our new home.Michelle did a great job on behalf of Complete move. We have no words how to thank Michelle and complete moves. You have kindly helped us. Our gratitude to you for all you have done. We will never forget you what you have done for us.

Hansika · 6 September 2024

★★★★★ 5/5

Trustpilot

Jen was very helpful and we are…

Jen was very helpful and we are grateful to her for her diligent assistance with the process. Everything went smooth. Thank you Jen!

Winna · 8 May 2024

★★★★★ 1/5

Trustpilot

Avoid! Avoid! Avoid!

They did not respond to a good hand full of people who were interested in viewings, which I later found out when I left. The one viewing I had took the lady 3 weeks to organise with them. They barely respond to you as a seller, probably had about 2 replies until I wanted to leave. They do not pass any info on to your HA. I found out my ad wasnt even re-uploaded after an ‘IT blip’, so have no idea how long it was not being advertised for. As soon as I left i had a buyer within a week. Do not even waste your energy trying to chase, get a refund and leave.

Lauren · 16 April 2025

★★★★★ 4/5

Trustpilot

Bought and sold. An excellent service.

I sold and purchased a Shared Ownership property with Complete Moves, I found the team to be knowledgeable, helpful and polite. I've completed on my sale and have moved into another larger Shared Ownership property that was being marketed by Complete Moves. They made the process of buying and selling really easy, offering guidance and support. Thank you for all your help during a stressful period.

Artie · 12 July 2024

★★★★★ 5/5

Trustpilot

Michelle was great all the way to…

Michelle was great all the way to accessing my new home 😁

Benedicte · 21 August 2024

★★★★★ 1/5

Trustpilot

USE ANY AGENT BUT THESE!!

I’m a buyer and have been trying to view a property. I have emailed several times and called many times over the last 2-3 weeks. All they do is say they’ll get back to you, but not once have I heard from them. Anyone selling with this company is missing out on business. I’d give zero stars if I could.

Heather · 2 February 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. They don’t get back to you at all.. they always say they’re going to - please give 72hrs … well I’ve been trying for nearly two weeks, rung three times.. nothing back. DO NOT USE! especially if you’re wanting to sell your property.. they’re not going to do it for you that’s for sure!

Laura · 28 March 2024

★★★★★ 1/5

Google

If I could give zero stars I would. I truly don’t know where to start with this company. The 8-10 weeks I had to spend dealing with them was the most frustrating, upsetting, and difficult experience I’ve encountered in a long time. To briefly summarise I was selling my shared ownership property, and Complete Moves is whom my housing association ‘partnered’ with (they are not partners, they are the same company ran by the same people, first red flag!) I had to spend 8 weeks selling my property with CM throughout my ‘nomination period’ and experienced the following issues: 1, From the get-go I had issues getting my property listed. I was told it would be live in 5 working days, it took nearly double this after my repeated chasing. This stemmed from CM not chasing the photographer for the photos and floorplan and questioned whether they’d even been (they most certainly had). 2, When my property did go live, I discovered the description had errors in which I raised with CM. I was informed that they’d been fixed, and the listing would be updated in 24 hours. Even after the 8 weeks the listing was still incorrect. 3, I shared the property on local social media sites and was inundated with interest from many people. They followed the process of registering their interest on CM’s website and received no response. I had several people message me asking if I was still selling etc as they had heard nothing. I tried raising this with CM who claimed there had been little interest etc. Most of the people I spoke to gave up in the end trying to view my property. I also asked a couple of my friends to pretend to be interested in my property to see what sort of feedback they received, and they had absolutely no contact after chasing via telephone and email. The only response they got was informing them my property had been removed for sale upon me listing with another estate agent as soon as I was able to. 4, In the 8-week nomination period I had one viewing which took the interested buyer 4 weeks to get arranged. Again, they had chased and chased CM for info and availability to no avail. When it came to a point of booking a viewing CM completely ignored my availability and booked the viewing in for a time and date I couldn’t do. To save the hassle of rearranging my neighbour very kindly let them in to have a look. 5, Upon speaking to the person who viewed my property they had explained in detail the issues they had with CM in trying to obtain information about my property. CM told them my property was being rented out! Why on earth they would tell them that I have no idea. 6, After my interested buyer viewed, CM did not bother to ask for any feedback on the viewing and whether they wished to purchase. To me this is ridiculous as it should have been a priority phone call on the Monday after the viewing had taken place. It took nearly a week for CM to ask the viewer for any feedback after I complained about this to my HA. 7, The viewer expressed their disappointment in the service they had received from CM who laughed at them making a complaint and said there were only four colleagues looking after 40 plus houses each, openly admitting the workload was unmanageable. 8, Throughout all this, getting any responses or updates from CM was very hard work and after complaining to my HA I was promised I would be made a ‘priority case’. This was fruitless as the person dealing with my sale at the HA also works for CM so really nothing was escalated. As soon as my 8-week nomination period was up I moved to another estate agent straight away and my property had a sale agreed in less than a week. I think that speaks volumes. CM were not interested in selling my property whatsoever. The only time they were ever proactive was when asking for money. If your HA works with this organisation to market your home, and I cannot stress this enough, please ask them to use your own agent and save yourself the stress and upset I went through. Complete Moves are utter cowboys and should be ashamed of how they treat their customers.

Stephanie · 30 June 2024

★★★★★ 5/5

Trustpilot

Helpful and polite

Whilst I wasn't allocated the property I applied for, I found their knowledge regarding shared ownership extremely helpful. They fully explained the application and allocation process and explained in full about the affordability checks that I hadn't previously been advised of. They also offered an alternative property for me to view as I was not allocated my first choice.

M · 1 November 2023

★★★★★ 1/5

Trustpilot

Incompetent and useless.

In January of this year, I tried to secure a viewing of a property on Rightmove. After 4 weeks, I still had not received a response and had to wait for the property to be listed privately. From there CM eventually tried to book an appointment, only to cancel because the seller couldn’t make it. This happened three times, until I messaged the seller direct to arrange without CM.

Josh · 5 November 2024

★★★★★ 1/5

Google

I purely set this up so I could do this for the shocking service this company provides and warn others. Had been recommended to use this firm, paid £480 for the first stages to sell my property, 3 weeks later, after countless chasing calls to get a photographer to come and image my property, I had had enough, not once could I speak directly to Michelle, you can get through to the switch board but they cannot help in the slightest, they say they can pass a message on but nothing progresses from there. I have had a few emails back eventually, but with no actions, nothing booked. Have asked for a refund, they had agreed and to be with me in 5 days… 2 weeks later nothing, have chased this a few time and no response. have gone through the bank to recover my money, as getting no where with this lot. Complete waste of time, if you’re looking to buy or sell a property, I would advise giving these guys a miss.

Dan · 1 May 2024

★★★★★ 1/5

Trustpilot

Incompetent and unhelpful

If I could give zero stars I would. I truly don’t know where to start with this company. The 8-10 weeks I had to spend dealing with them was the most frustrating, upsetting, and difficult experience I’ve encountered in a long time.

Steph · 14 June 2024

★★★★★ 5/5

Trustpilot

Finding a place to call home!

I have had a great experience and support that I needed at the right time in my life from the right people! To find an apartment means a lot to me because I struggled to find a place to call home! Thank you so much!

Muna · 16 April 2024

★★★★★ 5/5

Trustpilot

Tremendous team working at Complete Moves

I used Complete Moves as I wasn’t sure where to start, and had a very positive experience. Would recommend it to anybody looking to sell their home, as they were excellent and a tremendous help in starting the process with me.

Luke · 27 March 2024

★★★★★ 5/5

Trustpilot

Complete Moves were helpful throughout…

Complete Moves were helpful throughout even when there were delays due to the chain, they kept pushing and their hard work meant I was able to secure my home!

Elizabeth · 21 August 2024

★★★★★ 5/5

Trustpilot

Me and my wife rented are new home from…

Me and my wife rented are new home from complete move and I can’t Express how grateful and helpful The service was from the complete move team

Christian · 20 August 2024

★★★★★ 1/5

Google

If there was a 0 out of 5 rating I'd have chosen that. Quick summary (Jun-Nov 2022); Sold my shared-ownership property which meant I had to use the "Estate Agent" the housing association used, which in this case was Complete Moves. Firstly, I'm not sure how they can class themselves as an Estate Agent; - They are 99.9% of the time unreachable by phone (phone contact being a pre-requisite for a quick & seamless estate agent experience). - Once my emails were finally acknowledged after several chasers, it seemed to be a different person dealing with my listing each time, which of course means explaining past nuances & bits of information over & over. - (If you're unaware) Complete Moves didn't facilitate any viewings. So as the seller I had to not only be present for the viewings to show prospective buyers around, but I also had to deal directly with them to arrange availability. ...continued...this was also made more difficult given that my personal email & mobile number were given out by Complete Moves to ANY individual that showed interest in the property. Meaning I was inundated with messages & voicemails from random people I had no idea had even asked to view the property. - Lastly (& this is where I really lost all faith in them) was the response to my complaint from their "CEO". I use speech marks here because his attitude & inability to handle or even acknowledge a genuine complaint from a customer was laughable. I was made to feel like I was the problem & what I was saying was totally untrue. If you're in the unfortunate position that I was in, whereby you NEED to use these people due to Housing Association restrictions, do so ONLY for the time you have to. Once your SO property has been on the market for 6-8 weeks & you can use source your own, independent Estate Agent, do so immediately! Save yourself the hassle, stress & additional work (technically the absurd fee they charged upon completion should be owed to me for basically doing their job for them).

L · 28 March 2023

★★★★★ 1/5

Google

Don’t bother selling with this company! I’d give them zero stars if I could. I’m a buyer and have tried to view an apartment and called several times over the last 2-3 weeks and sent emails. All they do is say they’ll get back to you within 72 hours. Not once have they got back to me. DO NOT LIST YOUR HOME WITH THIS COMPANY!!

Heather · 26 March 2024

★★★★★ 4/5

Trustpilot

Thank you!

Thank you to the Complete Moves team for helping me rent my new apartment. I've just moved in and I'm so excited. THANK YOU!!

Sophie · 19 August 2024

★★★★★ 4/5

Trustpilot

Helpful and professional

I found the company to be very professional, had more than one viewing over a few developments and throughout the process they were helpful. I would recommend their service.

Jayne · 17 May 2024

★★★★★ 4/5

Trustpilot

Excellent communication

I purchased my property with Complete Moves, had excellent communication with the team from start to finish. Thank you for all your help.

Jacob · 19 August 2024

★★★★★ 4/5

Trustpilot

i want to say a big thank you to chris…

i want to say a big thank you to chris and whole complete moves team for all their hard work, much appreciated.

J.A.C · 20 August 2024