Trusted Agent profile
★★★★★
91 reviews across 1 platform
38 Mottingham Road, London SE9 4QR
Cockburn Estate Agents's London office at 38 Mottingham Road is rated 4.3 out of 5 across 91 reviews on 1 platform, including 91 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe best agency I have ever worked with. Charlie and Loveleen were very professional and responsive. From viewing to signing everything was incredible how well co-ordinated and seamlessly executed the entire process was. Thank you very much Charlie and Loveleen for your oustanding service
1/5
GoogleI bought my house 4 years ago through Cockburn and although they weren't without fault (providing misleading information about the chain being complete to secure their sale) I gave them another chance and instructed them to sell my house as they had the monopoly of the area I wanted to move to. I now wish I had listened to my instincts and gone with a reputable agency. Before I signed the contract, staff were contactable and couldn’t do enough. I was promised that as part of the benefit of going with Cockburn, I’d hear about properties before they went onto the market - to this day not one person from the agency has contacted me about any homes, suitable or otherwise. In fact, when I returned home from the open day Cockburn had organised, I asked the agent what they currently had on the market and he looked at me blankly, explaining he had no idea what I was looking for. My profile is registered on the books along with my preferences, you’re in my home, how are you not even prepared with the basics? I was promised I would get the best price for my home yet before the open day I was pressured into accepting sub-par offers with sob stories from potential buyers. Trying to guilt me into taking a lesser offer is both unfair and wholly unprofessional. Whilst waiting outside my home for the open day to finish, I witnessed multiple families entering and exiting my house. At no point did Charlie or anyone from Cockburn explain that multiple viewings would take place and I would urge caution to anyone thinking of selling through Cockburn in this way. Their contract states they are not liable for any losses or damages that occur under their “supervision” yet they supervise no one. They allow strangers to wander around your home on their own which is a risk in itself. I returned home to find my bathroom panel had been removed, the door to the boiler askew and debris in my bath. I called Charlie straight away and he apologised for not putting it back! I asked him what had happened as that was not how I left my bathroom and he claimed “people kept touching it and it kept falling down” which is untrue as the panel is on magnets that require force to remove. What was clear to me then was that he had let people just walk around my house touching anything they wanted and causing damage. I contacted the director, Sam Ford, with picture evidence and he didn’t bother to reply. My dishwasher had been turned on, the shower and thermostat played with and my boiler disturbed. What is so concerning about this lack of supervision is the fact that not only could I have lost valuables, but the gas could have been left on. I have been advised by multiple professionals to terminate my contract and go with a reputable company and as I have received no communication from Cockburn and no confirmation of an exchange date, I think that will be my next step.
5/5
GoogleI highly recommend Cockburn Estate Agents. In particular the support received from Loveleen, Sam and Peter was very much appreciated, as they looked after us throughout a difficult sale. Excellent team and service.
5/5
GoogleFriendly team and flawless services. We had specific requirement for our tenancy search and CEA team has sorted quickly and efficiently. Special THANKS to Robert for helping us get things sorted as per our needs. Great friendly team and professional.
5/5
GoogleCockburn has been very helpful and professional, special thanks to Loveleen Renoo who was very responsive and always made herself available to help in every query we had!! A big thank you from us!!!
5/5
GoogleFantastic customer service! All the agents were very helpful and attentive. They were always quick to respond to my queries. A special thanks to Adele for help with progressing the sale of my house. I'd recommend to all.
5/5
GoogleFriendly and professional service. I had the pleasure of buying my home from Cockburn estate agents in Mottingham. It was clear that their service was a cut above the rest, from the day of the viewing of the property where the agent showed me a number of premises. He offered some practical and good advice, was pragmatic and very professional, which was refreshing. During the process, all of the staff at Cockburn Mottingham have been incredibly helpful - and patient with me when I had queries on the process, as I was a first time buyer. They were proactive in all aspects of communication, and I could not be happier with the experience. Thank you very much!
5/5
GoogleI brought this company onboard to sell my house after zero progress with a prominent online company. They're first viewing produced an offer and from then onwards they were excellent at progressing the sale and handling the several issues that arose. It was not a smooth sale, but their sales progressor and branch manager of the New Eltham branch kept it going and reduced the stress. Highly recommend!
5/5
GoogleAll round positive experience! Highly recommend. Great communication from all staff.
1/5
GoogleMy experience with this real estate agent was extremely disappointing. When I called to inquire about a property for sale, their rude and condescending attitude was unprofessional and unhelpful. I would not recommend this agent to anyone seeking a positive and respectful experience.
5/5
GoogleHaving lived in our house for over 25 years we were a bit worried about what the process of selling our property and purchasing a new would entail. We needn’t have been concerned. Cockburn’s have guided us through the whole process. They had our property’s pictures on the web within a few days. They were also there to show prospective buyers our home in a professional manner. All members of the team have been there to take our calls and offer advice. They helped us with finding the right solicitor and also pursued the ‘chain’ in helping with our completion. A very hands on team. Nothing was too much trouble. I’d thoroughly recommend them to anyone. Well done Cockburn’s Mottingham! 10/10
5/5
GoogleCockburn did an excellent job supporting me to sell my house. Great team, good local knowledge, highly recommended.
5/5
GoogleVery reliable! They made sure the deal got done in time!
4/5
GoogleCertainly improved towards end of process and very co-operative with ourselves as buyers. I was a bit frustrated at times as replies took a while, but we got there. I was particularly appreciative of the fact that we had to sell first before we could buy and they were very helpful with that and we did feel that, with a few reminder emails on our part, we were taken seriously.
5/5
GoogleI used Cockburn to sell my house and I can not recommend them enough! They were fantastic from start to finish. They sold my house quickly and for a good price. They kept me informed of the progress of the sale the whole time and chased my solicitor for me. I would highly recommend to everyone!!!
5/5
GoogleExcellent service. Updates were communicated to us regularly
5/5
GoogleCockburn Mottingham dealt with the purchase of a local property for me. They were professional and courteous throughout and kept me informed during the process. Despite issues during the probate on the sellers' side they were very patient and kept excellent communication on all sides to ensure that the sale went smoothly. Highly recommended.
5/5
GoogleThe whole process with Cockburn was smooth and efficient from start to finish. From our initial interaction with Sam to Loveleen staying on top of communication with solicitors etc. The entire team are passionate about what they do and this is reflected in the level of service!
1/5
GoogleBy far the worst Estate Agents in the area (Mottingham Branch) - I’m in a related industry and these are the Agents that give the whole industry a bad name! …
5/5
GoogleWe just sold our property through Cockburn, after seeing numerous agents we were impressed by their confident structure they displayed around a valuation alongside their knowledge of the local area. …
5/5
GoogleAs previously stated fantastic service and polite, Properly sold within 48 of commencing sale and for above top valuation. Thanks guy's will definitely be using you again. 👍 …
5/5
GoogleGeorge Samuel Stevenson Bearington threatened me at gunpoint and forced me to give a 5 star review. The cockburn was very painful, but the payoff was immense. 10/10.
5/5
GoogleAn excellent service with what was a very long, protracted sale. I was kept informed and updated at every step of the way. I would recommend this estate agents to friends and family, a very helpful team who helped me through a very difficult sale process. Thank you all.
5/5
GoogleI used Cockburn to buy my house. Professional, Provide an excellent service and Great Communication from start to finish. Loveleen and Peter are very professional, friendly and resolve quickly all the queries Thank you for everything you did for us.
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Cockburn Estate Agents's London office has 91 reviews across 1 platform: 91 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Cockburn Estate Agents Mottingham- Sales is rated 4.3 out of 5 across all 91 reviews, and 4.3 out of 5 on Google from 91 reviews, checked 9 October 2026.
Cockburn Estate Agents Mottingham- Sales, 38 Mottingham Road, London SE9 4QR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.