City Rooms London reviews

Hi Tom First of all, thank you for taking the time to leave a review, good or bad we always accept constructive criticism. We are however asking if you could provide subsequent detailed experience, so we are able to allocate your case/property and conduct a thorough investigation. Could you please contact us directly at customer.service@cityrooms.com with your full name and contact details? A Cityrooms lettings and management will want to investigate your case and report back to you. We are currently working with reduced staff and from home in many cases, please be assured this will be done as soon as possible. Kind Regards, Cityrooms

HI Bihan. Thank you very much for your review. Be safe and take good care of yourself.

Hi Martin Kennedy Thank you for taking the time for leave us a review. We appreciate receiving both positive and negative reviews to make sure we continually improve service levels for all our customers. If you would care to email customer.service@cityrooms.com elaborating on your experience and specifically what Cityrooms employee you dealt with one of our Directors will investigate fully. Assuring you of our best intentions at all times, Cityrooms. Kind Regards,

HI Amadeo As London's leading independent flat-share agent of over 12 years it is imperative we ensure the highest levels of customer care at all times. Not least for the thousands of tenants we have found homes in past years. We are currently looking into this review and its authenticity as it has been posted under a pseudonym. Once its source is ascertained we will deal with all aspects raised, as customer satisfaction and communication are our priority. Stay well and take good care

Hi Jose Miguel Thank you for your review. We do take very seriously all reviews so when we get a low star rating, we want to clarify your review as you did not explain the reasons why you are not satisfied. First and foremost, we would like to thank you for placing an offer to get one of our rooms. In a busy market there are always some clients who change their minds at last minute. This happens to be the case. You placed a booking for one of our rooms, we kept the room vacant and available for you. We ran all the tenant and credit checks. And unfortunately, at last minute you decided not to go ahead with the offer, therefore the holding deposit was not refunded. If you wish to discuss further, please feel free to email us at customerservice@cityrooms.com Kind regards

Dear Cristian, Thank you for you 5* review.

Thank you for your review

Hi Boughtin,Good to hear that you had a good experience and that you decided to write a review for us. Thanks again