Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotScam artists
Don’t buy a property from City & Country unless you enjoy being ripped off and treated like scum. Company is run by some truly unpleasant and dishonest individuals and should not be in business. The same goes for their rip-off managing agents, Encore Estate Management, who are forced on residents by City & Country which continues to control the residents’ management company years after they should have handed over to the flat owners who pay the service charge. Avoid these con artists at all costs
Eilidh · 25 December 2024
★★★★★ 5/5
TrustpilotChad was incredibly helpful
Chad was incredibly helpful, friendly, and did a great job.
Emma · 8 January 2026
Agent replied · 3 June 2026
Thank you for sharing this lovely feedback! We’re so pleased to hear that Chad was helpful, friendly, and delivered great service. We’ll be sure to pass your kind words on to him.
★★★★★ 5/5
TrustpilotProblem solved
Russell Hugo came today , he was punctual and highly professional friendly and polite and more importantly he did a very good
Job.
Many thanks.
Rita · 6 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback.
We’re delighted to hear that Russell provided a punctual, professional and friendly service, and that the issue was resolved to your satisfaction.
We’ll be sure to pass your kind comments on to Russell.
★★★★★ 5/5
TrustpilotCustomer Care Chad Lord
Following recent issues with water ingress, Chad Lord of Customer Care attended and immediately understood the problem. He returned a couple of days later with the required materials and carried out a very good quality repair, which I’m happy with.
Tal · 23 February 2026
Agent replied · 3 June 2026
Thank you for your feedback. I’m really pleased to hear that Chad was able to identify the issue quickly and return promptly to complete the repair. It is great to know you’re happy with the outcome.
★★★★★ 5/5
TrustpilotChad
Had a visit today from Chad Lord to deal with some snagging issues which have been dealt with in a very professional manner.
On the few visits Chad has made to our house we have found him to be extremely polite, helpful and always in good humour. Thank you very much Chad.
Christine · 5 November 2025
Agent replied · 3 June 2026
Thank you so much for your lovely feedback! We're really pleased to hear that Chad handled your snagging issues so professionally and made a great impression during his visits. We'll be sure to pass on your kind words, he’ll be delighted to know his efforts are appreciated!
★★★★★ 5/5
TrustpilotGreat Support with snagging issues
Since moving in, we have had a few snagging issues, as expected, but they have been resolved promptly and efficiently. Chad Lord, especially has gone over and beyond what we expected and are extremely grateful for his help in resolving all issues we faced. He is an asset to their team.
Lucy · 31 October 2025
Agent replied · 3 June 2026
Thank you for your kind review! We're so pleased to hear that your snagging issues have been resolved promptly and efficiently. It's especially wonderful to know that Chad went above and beyond to support you, we completely agree, he's a real asset to the team. We truly appreciate your feedback!"
★★★★★ 5/5
TrustpilotRussell Hugo
Russell Hugo
He arrived early and quietly and efficiently completed the repair work without any fuss or drama. Very polite and helpful as always.
Simon · 4 June 2026
Agent replied · 3 June 2026
Thank you for your lovely review. We're pleased to hear that Russell completed the repair quickly and efficiently while providing the polite and helpful service he's known for. We'll make sure your kind words are shared with him. Thank you for your feedback.
★★★★★ 5/5
TrustpilotBrilliant build & Superb customer service
Delighted with our new home and with the customer service received from City & Country. We had outstanding customer service from 3 people in particular- David who helped with sales progression, Natasha who has coordinated our snagging repairs and Chad for completing the snagging repairs.
Highly recommended!
Ms · 31 October 2025
Agent replied · 3 June 2026
Thank you so much for your brilliant review! We're delighted to hear you're happy with your new home and the service you've received. It's fantastic to know that David, Natasha, and Chad provided such outstanding support throughout your journey, we’ll be sure to pass on your kind words to them. We truly appreciate your recommendation!
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ Outstanding Craftsmanship, Service & Community, A Dream Home!
I recently moved into my stunning new apartment in Regent House at Factory No. 1, Bristol, and I couldn’t be more thrilled with the quality and service provided by City & Country. From the very beginning, their dedication to restoring this historic building with such attention to detail and craftsmanship has been nothing short of exceptional.
Silver · 29 July 2025
Agent replied · 3 June 2026
Thank you Silver for your 5 star review. It is lovely to hear that Factory No.1 are beautiful home and the entire purchasing experience was seamless. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotVery informative discussion and presentation
We popped in without an appointment and was greeted warmly by Franki. She took time to explain clearly the new development, history, properties available etc etc and answered all our questions. It was a pleasure meeting her.
Deborah · 25 January 2026
Agent replied · 3 June 2026
Thank you for your lovely review. We’re delighted to hear Franki made you feel welcome and provided such clear, helpful information about the development. We look forward to seeing you again soon.
★★★★★ 5/5
TrustpilotSnagging issues sorted out
We are very happy with our house. Our snagging items and other issues have always been dealt with fairly and promptly by the directors, customer relations and other staff. Chad Lord in particular has gone above and beyond expectations in sorting out numerous issues.
Jack · 13 November 2025
Agent replied · 3 June 2026
Thank you so much for sharing your feedback!
We’re delighted to hear that you’re happy with your home and that our team has been able to support you throughout the process. It’s great to know that our directors, customer relations team, and staff have met your expectations, and we’re especially pleased that Chad has gone above and beyond to assist you.
★★★★★ 5/5
TrustpilotBath City Press on-site representative Craig
The on-site representative, Craig, was very pleasant. He made us welcome and provided refreshments. Craig’s knowledge about the Bath Press development was excellent and he was able to answer all our questions.
CollectPlus · 26 January 2026
Agent replied · 3 June 2026
Thank you for taking the time to share your feedback. We are pleased to hear that Craig made you feel welcome during your visit and that his knowledge of the Bath Press development was helpful in answering all your questions. Your comments are greatly appreciated and will be passed on to Craig. Should you require any further assistance, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotRussell Hugo
Russell Hugo, Customer Care Operative always provides an excellent service. Very helpful and professional.
Tina · 2 June 2026
Agent replied · 23 September 2026
Thank you for your kind review. We're so pleased to hear Russell provided such helpful and professional service. We'll make sure your kind words are shared with him. Thanks again for your support.
★★★★★ 5/5
TrustpilotCity & Country / VELUX
Working with City & Country has been a fantastic experience. Their dedication to quality, craftsmanship, and attention to detail is evident in every project they undertake. At VELUX, we take pride in enhancing homes with natural light and fresh air, and it's been a pleasure to see our products integrated seamlessly into City & Country’s beautiful developments.
Ben · 20 March 2025
Agent replied · 3 June 2026
Thank you so much Ben for your 5 star review and special mention of David, Sally, Alex, James, and Sophie from Procurement. It is lovely to hear about their expertise and professionalism making collaboration effortless.
★★★★★ 5/5
TrustpilotChad Lord
Chad Lord just left house after morning of fixing outstanding issues. Work completed to a very high standard. Chad happy in his work and approachable. Very impressed with Chad
Antony · 5 December 2025
Agent replied · 3 June 2026
Thank you so much for your feedback! We’re delighted to hear that Chad was able to resolve all outstanding issues to such a high standard. It’s great to know he was approachable and happy in his work, we’ll be sure to share your kind words with him. We really appreciate you taking the time to let us know, and we’re thrilled you’re impressed with the service.
★★★★★ 5/5
Trustpiloti have worked with City & Country....
I've personally worked with City & Country over the last few years and will say I must say what a great company they're to work with. I mainly work with Sally who is a joy to work with along with her team. brilliant company
Michael · 14 May 2025
Agent replied · 3 June 2026
Thank you Michael for your 5 star review, it is lovely to hear City & Country are a great company to work with and Sally is a joy.
★★★★★ 5/5
TrustpilotGreat experience at 1840
City & Country have been brilliant throughout our purchase and move into our fabulous new apartment at 1840. Really pleased with it. They have a refreshing can do attitude.
Mr · 1 September 2025
Agent replied · 3 June 2026
Thank you so much for the 5 star review, it is lovely to hear the buying process has been brilliant. We hope you enjoy your new home at 1840.
★★★★★ 2/5
TrustpilotThe 1840 - Missed the mark, not luxury experience
Sales team do not give all information that you would expect about the enviroment you will be living. This ia specific about The 1840. Upon visiting different times during day/ evening and night you hear horrifing screams from those that have been amitted to the current hospital that is situated just behind the development. I can honestly say that this has put me off. I have also spoken to others that have purchaced they have been severly let down such as a 1st time buyer the flat was not cleaned to good standard, it had defects all over the property, units also having bad condensation build up on windows. The property is an old one but if City & Country are refurbishing and selling as luxury apartments .. they have really missed the mark.
An · 20 December 2024
★★★★★ 5/5
TrustpilotOutstanding Experience
I can't say enough good things about Vicki and the sales team! Their professionalism, kindness, and dedication truly set them apart. From the moment I reached out, they went above and beyond to ensure everything was handled smoothly and efficiently.
Ranjit · 17 March 2025
Agent replied · 3 June 2026
Thank you Ranjit for your 5 star review, it is lovely to hear the outstanding service Vicky, the sales and customer care team have given you.
★★★★★ 5/5
TrustpilotMy Wife and have recently purchased a…
My Wife and have recently purchased a new home from City & Country at their Manningtree Park development.From viewing the house to purchase was very smooth & the Customer Service was excellent.Since we moved into the house the excellent service has continued.We are very happy with the development and the house, of course we had the usual snagging problems but all minor and sorted very quickly & efficiently.Overall very happy with the whole experience.
Rob · 18 December 2024
★★★★★ 5/5
TrustpilotShoutout for C&C’s Ginatas Nemeikis
Particular kudos to Ginatas Nemeikis, Customer Care Operative currently on site at C&C’s 1840 development. An excellent job done with timeliness, efficiency and courtesy by a multi-skilled craftsman.
Djw · 12 February 2026
★★★★★ 1/5
GoogleI've been living in the development for the last few months. Although it is beautiful and the Sales Team is very nice and supportive, the City & Country is failing to deliver against the promise of 'luxurious living'. We are facing a serious soundproofing issue in our apartment (we can hear EVERY step of our upstairs neighbours, kitchen blender or washing machine) which is impacting our mental health and well-being as we are not able to properly rest in our own place. The Customer Care team of C&C remains indifferent and seems to deliberately ignore the issue. We've faced many challenges since moving in which we kept accepting, however this one is really disheartening. Overall, it is really disappointing to buy 'luxurious' apartment where we can't relax and sleep, therefore we are not happy with our choice.
Milena · 30 April 2024
★★★★★ 5/5
TrustpilotThe attention to the customer was…
The attention to the customer was outstanding.
Catherina · 15 July 2025
Agent replied · 3 June 2026
Thank you Catherine for your 5 star review, it is lovely to hear Rachel and Julian provided outstanding customer service.
★★★★★ 1/5
TrustpilotThe most dishonest and deceitful
The most dishonest and deceitful organisation that I have ever experienced
Alan · 24 May 2025
Agent replied · 3 June 2026
We would welcome the opportunity to discuss this matter further. Please feel free to contact us via email at Customercare@cityandcountry.co.uk
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