Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Marks & Spencer’s of new build…
The Marks & Spencer’s of new build houses!
For our first home we couldn’t have dealt with a better sales representative, Diane was so thorough and explained everything to us, and was more than happy to answer any questions we had.
We have reserved our first home and are over the moon!
It really is the Marks & Spencer of new builds, nothing is “extra” it’s all top of the range and included!
Absolutely fantastic
Chloe · 24 September 2026
Agent replied · 10 October 2026
Dear Chloe
Thank you for such a wonderful review! We’re delighted that Diane made your first home-buying experience such a positive one, and that you’re so pleased with the quality and specification of your new home. We’ll be sure to share your kind words with Diane.
Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotManningtree PK staff
I would highly recommend Diana at Manningtree Pk.From the beginning, she has been incredibly helpful, friendly and professional. She has always taken the time to answer my questions, explain things clearly and keep me updated throughout the process.
Diana has been a pleasure to deal with and has made what can be a stressful process feel much easier.Her knowledge, enthusiasm and caring approach really stand out.
Thank you, Diana, for all your help and support. You are a real asset to the City & Country team, and I would have no hesitation in recommending you to anyone looking to buy a new home.
Karen · 16 August 2026
Agent replied · 23 September 2026
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear about your experience with Diana at Manningtree Park and that her friendly, knowledgeable and caring approach has helped make your homebuying journey that little bit easier.
We’ll be sure to pass your lovely comments on to Diana, we know she’ll be thrilled to hear them. Thank you again for your kind words and recommendation, and we wish you all the very best in your new home.
Best wishes,
The City & Country Team
★★★★★ 5/5
TrustpilotWe’ve had a great experience with the…
We’ve had a great experience with the City & Country sales team so far. From the outset, their communication has been clear, consistent, and genuinely helpful, which makes a big difference when navigating a new build purchase.
They’ve always been easy to get hold of, quick to respond, and happy to answer any questions we’ve had, no matter how big or small. Nothing has ever felt like too much trouble, and that level of support has made the whole process feel far more straightforward and reassuring.
It’s also been refreshing to deal with a team that takes a practical and fair approach, helping where they can and making things as smooth as possible along the way.
Really appreciate all the help to date and looking forward to continuing the journey with them.
Thank you Diane & Anna.
Tom · 4 May 2026
Agent replied · 3 June 2026
Thank you for your wonderful review. We’re so pleased to hear that Diane and Anna have made your experience such a positive one with their support, communication, and guidance throughout the process.
We truly appreciate your kind words and look forward to continuing the journey with you. Thank you again for choosing City & Country.
★★★★★ 5/5
TrustpilotA real gem
The sales lady Diane, was fantastic - showing great knowledge and a experience, she had a lovely manor. The Manningtree Park site is a credit to City and Country. It is well laid out with plenty of green spaces, shrubs, trees and flowers. The Parker is spacious, with a great layout and a garage. The rooms are well preportioned with lovely sash windows that add to the already aesthetically pleasing exterior. We can't wait to see it completely finished and furnished. Thank you
MRS · 29 March 2026
Agent replied · 3 June 2026
Thank you so much for your lovely review. We’re delighted to hear about your positive experience with Diane and that you’re enjoying everything Manningtree Park has to offer.
We look forward to welcoming you to the community and seeing your beautiful new home completed. Thank you again for your kind words.
★★★★★ 5/5
TrustpilotI want to thank Diane for her guidance…
I want to thank Diane for her guidance and fantastic support over the months to facilitate the purchase of a dwelling at Priory Fields. Diane’s advice over the months has been invaluable and I wanted to express my sincere gratitude to her.Thank you.
Pamela · 23 September 2026
Agent replied · 10 October 2026
Hi Pamela
Thank you for your lovely feedback. We’re delighted to hear that Diane’s guidance and support made such a positive difference throughout your journey to purchasing your new home at Priory Fields. We’ll be sure to pass your kind words on to her.
Wishing you every happiness in your new home.
★★★★★ 5/5
TrustpilotThank you Gintas
Thank you Gintas! He is a friendly, dedicated and efficient worker who never compromises on quality and rushes his work even if the allocated time is short. He will stay longer or return to finish it to a good standard. He has handled quite a few snags and repairs at my property, consistently delivering thorough, high quality work. I trust him to do the job well and it’s in good hands.
Marian · 24 February 2026
Agent replied · 3 June 2026
Thank you so much for taking the time to share this five star review.
I’m really pleased to hear that you’ve been happy with the work carried out. At City & Country we always aim to deliver a high standard and it’s great to know that the effort and care are reflected in your experience.
★★★★★ 5/5
TrustpilotVery helpful when sorting out any snagging issues.
The Customer Care team are very helpful and proactive, I’m new to the development and have needed to contact them a few times already and am pleased to have the assurance that they will help to resolve any problems and answer questions
Georgie is very friendly and helpful and tries her best to resolve problems or point you in the right direction if the problem isn’t in her jurisdiction.
Russell’s 2nd visit, 1st to fix catch on window and 2nd to fix missing bolts on balcony. He is thorough, courteous and willing to answer any questions you have about the apartment and site.
Kate · 20 November 2025
Agent replied · 3 June 2026
Thank you so much for sharing your feedback!
We’re delighted to hear that our Customer Care team has been able to support you during your move into the development. It’s great to know that Georgie’s friendly and proactive approach has made a positive impression and that Russell’s thorough work on your visits helped resolve those issues quickly.
Your comments mean a lot to us, as we strive to provide a smooth experience for all our residents. If you need any further assistance, please don’t hesitate to get in touch, we’re always happy to help.
★★★★★ 5/5
TrustpilotGreat developer to buy a house from
Great developer to buy a house from. The build and finish is exemplary and special mention to Diane Taylor-Matthews who looked after us through the whole process brilliantly.
Robin · 5 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful review.
We’re delighted you’re so pleased with the build and finish, and it’s lovely to hear that Diane looked after you so well throughout your journey.
We’ll be sure to share your kind feedback with her.
★★★★★ 5/5
TrustpilotGintas has been incredibly helpful and…
Gintas has been incredibly helpful and reliable with all maintenance tasks around the flat. He is always kind, respectful, and takes the time to make sure everything is fixed properly. His work is thorough, efficient, and done with great attention to detail. It’s a real comfort knowing that any issue will be handled promptly and with care. Thank you, Gintas, for your excellent support and positive attitude.
Betti · 19 December 2025
Agent replied · 3 June 2026
Thank you for sharing your feedback! We’re delighted to hear that Gintas has provided such reliable and thorough support, feedback like this means a lot. If there’s ever anything else we can assist with, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotOutstanding service from City and Country
Outstanding service from a highly professional and friendly team and who respond to every situation with genuine care and consideration. New-build houses are always going to be fraught with issues during the first couple of years or so and this, of course can be quite stressful at times; it is vital therefore that there is a sympathetic help at hand and which responds with care, help and understanding. The Team at City and Country have always done their utmost to respond and sort out any issues and concerns, many thanks to all of them.
DAVE · 6 August 2026
Agent replied · 23 September 2026
Thank you for such a thoughtful review and for taking the time to share your experience.
We’re delighted to hear that our team has consistently provided you with the care, support and reassurance you need throughout your homeownership journey. Your kind words mean a great deal to the team.
★★★★★ 5/5
TrustpilotBeautiful homes
Since writing my last review, I have now moved into my beautiful new home.
Sadly, Julian and Rachel had moved to another development, but I was then looked after by Diane and Anna. They were absolutely amazing, keeping me informed every step of the way and making sure everything regarding the legal process and moving in went as smoothly as possible.
I honestly cannot fault them. Their professionalism, communication, and support made what can be a stressful experience so much easier.
Thank you, Diane and Anna, for making my home-buying journey run so smoothly. I truly appreciate everything you did for me, and I’m now happily settled into my beautiful new home.
Sharon · 29 June 2026
Agent replied · 3 June 2026
Thank you so much for taking the time to update your review. We're delighted to hear you're now happily settled into your new home at Manningtree Park.
It's wonderful to know that Diane and Anna were able to provide the support, communication and professionalism needed to make your home-buying journey as smooth and stress-free as possible. We'll be sure to pass on your kind words to them.
Thank you once again for your lovely feedback. We wish you many happy years in your new home.
★★★★★ 5/5
TrustpilotCustomer service
We moved in only a few weeks ago and there have been a few little snagging details as anyone would expect. C&C have been brilliant, Gintas has been round and corrected everything, he is a great guy. Super efficient, pleasant and good at what he does.
Carolyn · 10 March 2026
Agent replied · 3 June 2026
Thank you so much for sharing your feedback. We’re delighted to hear you’ve settled in and that any early snagging has been addressed quickly.
It’s especially great to hear such kind words about Gintas, we’ll be sure to pass this on to him. He’ll be thrilled to know he made a positive difference.
Enjoy your new home.
★★★★★ 5/5
TrustpilotRussell Hugo
Russell Hugo. Dealing with issues inside & outside my flat Russell has been superb. Today he straightforwardly sorted a difficulty & then checked throughout the flat that no related problems would occur. He explained pleasantly why the problem had occurred and how to avoid it in future. He personifies 'Customer Care'. Thank you Russell.
Antony · 11 November 2025
Agent replied · 3 June 2026
Thank you for sharing such wonderful feedback! We’re thrilled to hear that Russell was able to resolve the issue so efficiently and take the extra step to check for any related problems. His clear explanations and proactive approach truly reflect the level of customer care we strive for. We’ll make sure Russell sees your kind words, they’ll mean a lot to him. Thank you again for taking the time to let us know!
★★★★★ 5/5
TrustpilotApproachable, friendly and honest.
Thank you so much to Rachel and Julian for all your help in assisting me with the purchase of a lovely property in Manningtree Park. You were always available to answer any questions, kept me up to date and were honest in your approach. It was a pleasure working with you both and I appreciated your support throughout. Thank you!
Penny
Penny · 14 August 2025
Agent replied · 3 June 2026
Thank you Penny for your 5 star review. It is lovely to hear Rachel and Julian were a pleasure to work with.
★★★★★ 4/5
TrustpilotWe would like to thank Tiago & Jacqui…
We would like to thank Tiago & Jacqui for everything. Firstly, Tiago was professional, friendly and approachable throughout the process of selling our home. Jacqui was amazing, supporting us throughout the sales process. We can't thank you both enough.
Anna · 8 October 2026
★★★★★ 5/5
TrustpilotA big thanks to Gintas who helped us…
A big thanks to Gintas who helped us settle in very nicely by being on hand to fix the minor snags we raised after moving in. Gintas was extremely reliable and completed each job to perfection - thank you Gintas .
Siobhan · 9 November 2025
Agent replied · 3 June 2026
We’re delighted to hear that Gintas was able to make your move-in experience smooth and stress-free. He takes great pride in ensuring everything is just right, so your feedback means a lot. We’ll be sure to share your appreciation with him. Wishing you many happy moments in your new home!
★★★★★ 5/5
TrustpilotDiane has been absolutely great at…
Diane has been absolutely great at Manningtree Park, communication has been excellent and always there when we’ve needed her.
Marcus · 8 May 2026
Agent replied · 3 June 2026
Thank you for your lovely feedback. We’re delighted to hear Diane has provided such excellent communication and support throughout your experience at Manningtree Park. We’ll be sure to pass on your kind words to her.
★★★★★ 5/5
TrustpilotGintas!
No job is too much for Gintas! He did an amazing job helping me set up my new apartment. He is kind and extremely efficient. Thank you Gintas.
Customer · 8 January 2026
Agent replied · 3 June 2026
Thank you so much for your lovely review! We're delighted to hear that Gintas was able to help you settle into your new apartment with such efficiency and care. Enjoy your new home
★★★★★ 5/5
TrustpilotWill be happy to buy from city and country again
We purchased and moved in Factory No. 1 (Bedminster, Bristol) couple of years back. Our experience with city and country has more or less been positive. Our interface with the developer have been mostly through the sales and customer care teams and in both cases our interactions have been satisfactory. In particular, work of Mr. Russell from the customer care team stands out. In the first two years while builder's warranty was still active, he visited frequently to fix the small issues that arise in any new property. Every time he visited, he was professional, respectful and did his job with utmost care and precision.
Megha · 6 November 2025
Agent replied · 3 June 2026
Thank you, Megha, for your fantastic 5-star review! We're delighted to hear that your experience with City & Country has been so positive.
★★★★★ 5/5
TrustpilotFirst-class service from start to finish
We’ve had the pleasure of being supported by several members of the C&C team, Julian, Tracy, and others, who consistently showed the highest level of professionalism throughout our home-buying journey.
A special shout-out goes to Rachel, who was simply exceptional. She answered every question with endless patience and made the entire process feel smooth and stress-free. Her kindness and efficiency were truly appreciated in every situation.
We’re absolutely thrilled to have purchased our new home through C&C. The team has been nothing short of outstanding, and we couldn’t be happier with the experience.
Familia · 2 November 2025
Agent replied · 3 June 2026
Thank you so much for your 5 star feedback! We're absolutely delighted to hear that your experience with Julian, Tracy, Rachel, and the rest of the City & Country team has been so positive. It’s fantastic to know that Rachel’s exceptional support made your home-buying journey smooth and stress-free. We’re thrilled you’re happy in your new home, congratulations, and thank you for choosing City & Country!
★★★★★ 5/5
TrustpilotGreat experience
Fantastic experience from start to finish. Anna & Diane were very welcoming. Explained to me in detail about the process of buying an apartment at Manningtree park.
Stephen · 1 December 2025
Agent replied · 3 June 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic experience from start to finish. Anna and Diane will be thrilled to know their warm welcome and detailed explanation made the process clear and enjoyable for you. Enjoy your new home.
★★★★★ 5/5
TrustpilotRussell was great help
Russell was great help. Fixed an issue we had with our bathroom door, quickly and efficiently.
Daniel · 26 January 2026
Agent replied · 3 June 2026
Thank you for sharing your feedback. We are pleased to hear that Russell was able to resolve the issue with your bathroom door promptly and efficiently. Should you require any further assistance, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotRussell Hugo has been great at sorting…
Russell Hugo has been great at sorting any snagging issue I've had. He's so helpful & I'm really happy with everything he has done.
Carolanne · 6 November 2025
Agent replied · 3 June 2026
Thank you so much for your kind words! We're thrilled to hear that Russell has been so helpful in resolving your snagging issues. It's great to know you're happy with everything he's done, we'll be sure to pass on your lovely feedback!
★★★★★ 5/5
TrustpilotSarah Stubbs has been great throughout…
Sarah Stubbs has been great throughout the process, balancing solid contractual advice with friendly demeanour. The whole experience is professional, guided and speaks to a keen eye for detail and quality. Would definitely recommend.
Christopher · 20 June 2025
Agent replied · 3 June 2026
Thank you Christopher for your 5 star review and recommendation. It is lovely to hear Sarah has been professional and great throughout the sales process. We wish all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
