Citidwell Limited reviews

★★★★★ 1/5

Google

Our experience with Citidwell has been the worst of all. The quality of the units (18 Victoria Park Square) is terrible despite looking good visually, and during our tenancy the service was practically nonexistent. We dealt with constant leaks, cold temperatures due to thin walls, dirty toilets, issues with ventilation and heating, and serious security problems. The company ignores tenants, rotates managers one after another, yet nothing ever gets resolved. The service charge ended up being 3 times higher than what was promised when we moved in. The deposit was not protected, and we were only able to get it back through a pre-action letter. By the way, the office address shown here on Google is incorrect - we went to that location, and Citidwell has not been there for a long time. Citidwell is all about hidden fees, zero responsibility and constant issues. I do not recommend dealing with them under any circumstances.

Lea · 17 December 2025

★★★★★ 1/5

Google

Horrible company. I wish I had read these reviews beforehand. I tried to rent a property and, after passing the external financial referencing, they told me I had to pay 10% if I wanted to proceed. Needless to say, I decided not to continue. They basically made me waste two weeks thinking I would be able to get the property. They don’t respond to emails or phone calls. Probably the most inefficient and frustrating company I’ve ever dealt with. Avoid at all costs.

Aitziber · 15 April 2026

★★★★★ 5/5

Google

Kebba was without a doubt the most helpful, caring, and committed person I interacted with at Citidwell. He went above and beyond to help me ensure I was able to move in and get my rental contract signed. I have worked with very few people who have the kind of excellent client management skills as him. Had it not been for Kebba, my roommates and I, and all of our possessions would have been left outside. Citidwell was incredibly difficult to work with - Kebba was the exception and was incredible. Thank you so much Kebba!

Jessica · 16 October 2023

★★★★★ 1/5

Google

If I could give lower I would. The day you sign the contract you will never hear from them again , even if you are yet to recieve all the keys for the property. A complete ignorant unprofessional service. Myself, the property concierge and the letting agency have been trying to reach Daniel for over a week now we have left many voicemails and emails and not even had a courtesy call back. I understand things can sometimes go wrong I cannot understand being left in the dark when the contract has been signed and paid for. Stay as far away as possible. Not only that they won't even clean the flat before you move in, which I had assumed would be standar procedure.

Jessica · 17 July 2025

★★★★★ 5/5

Google

Citidwell's new management team has really impressed me with their improved service. They are consistently helpful and proactive in addressing any issues that arise. A special mention to Kebba, who has been exceptional in handling our needs …

Ali · 17 April 2025

★★★★★ 5/5

Google

I was very happy with my experience with citidwell. I rented a flat in Parkhaus, the service was great and amazing communication. Special thanks to Tatyana, she was very helpful and easy to work with

XVII · 17 April 2025

★★★★★ 1/5

Google

Useless took them half a year to get my heating to work. Soon as you sign the contract you will never hear from them again. Constantly changing and shrinking their services available and represent some of the worst property developments.

Francisco · 14 April 2026

★★★★★ 1/5

Google

No response to emails, not answering phone calls. This managing agent is a disgrace, all they do is cover up for the landlord who is a thief. We are unable to re mortgage because of these crooks

Yasas · 27 March 2026

★★★★★ 1/5

Google

Dreadful from start to finish. Zero communication, litany of mistakes in emails, and absolutely no professionalism. Would advise anyone thinking about renting through them to reconsider.

Olivia · 10 April 2026

★★★★★ 1/5

Google

Our experience with Citidwell has been the worst of all. The quality of the units (18 Victoria Park Square) is terrible despite looking good visually, and during our tenancy the service was practically nonexistent. We dealt with constant … More

Лия · 5 December 2025

★★★★★ 5/5

Google

My very own experience with citidwell is pleasant especially Kebba Saidy . He assisted every steps of the way during our process, our family is happy with good result. We owe this awesome guy big time. Thank you very much Kebba Guen Ramil and Asher

Guen · 13 June 2023

★★★★★ 1/5

Google

Giving 0 stars would be a better review for this awful company. Booked a viewing for a property and was sent an email confirmation with no one’s contact number. Drove an hour to the viewing and couldn’t get hold of anyone. My calls from the …

Lanna · 17 April 2025

★★★★★ 5/5

Google

Citidwell really helped me in a tight spot when I couldn’t gain access to my flat. Faraah was incredibly helpful - great team!

Joseph · 14 March 2024

★★★★★ 1/5

Google

An incompetent company that has ignored all their duties for an entire year since the purchase of our property. They will not solve the issues, will not fix snags, will not come out when your ceilings are leaking in a brand new home, will not answer the phone, will not respond to any email, and will not do the one job their business is built for: property management. Their level of professionalism displayed is disappointingly inadequate.While there are undoubtedly challenges in property management, the onus is on the company to bridge the gap between expectation and delivery. Regrettably, I cannot recommend their services based on my experience.

Hawra · 17 August 2023

★★★★★ 1/5

Google

Avoid @ all cost. One of their irresponsible managers Kebba Saidy Never answers the phone, always driving with child crying in the background, so unprofessional, gives a quick miss call at the last minute after arranging a viewing and then never answers when called back. Sending series of stupid messages asking far too many questions without showing you any units to let. Cancelling a viewing at the last minute. Don’t waste your time with these people. It would most likely take the end of this century for citidwell to reach a two star rating if this is the type of individuals to take as managers. Some people are simply not fit to be called manager let alone run a business and this guy is just one of them. Good luck Citidwell!

Vee · 13 June 2023

★★★★★ 1/5

Google

Absolutely avoid them! Not responding to emails, phone calls, messages. They left our snagging unfinished and now aren’t answering on phone, emails etc. I calling the office constantly and no one has answered and that rare times they answered the person I was looking for was always out of office, busy, on a meeting, not in his/her desk, holiday. Avoid them or they will make your life a nightmare! It’s a fraud.

Nico · 16 September 2023

★★★★★ 1/5

Google

The worst company! Do not rent with them whether it’s commercial or for a place to stay. I rented a commercial space and they lured me in with a 1 month free rent and I …

Linda · 17 April 2025

★★★★★ 1/5

Google

Luckily anyone should be able to see through the pathetic fake reviews posted here, but please protect your sanity by not even entertaining the idea of renting a commercial or residential property from these con-artists and charlatans. It will be the worst decision of your life.

T · 20 October 2024

★★★★★ 1/5

Google

All tenants should avoid this company at all costs. I dealt with Citidwell over the course of 10 days in relation to a property I wished to rent. They were polite and responsive to begin with. After accepting our offer and telling us we could proceed with the paperwork, they announced another offer had been received for the property and tried to recall their email accepting our offer. We felt compelled to increase our offer to ensure we didn’t lose the property. Our increased offer was accepted (again). After carrying out some research (companies house searches, land registry searches) we felt uneasy about whether Citidwell was a genuine property management company and whether the proposed landlord entity even owned the property it was intending to lease to us. We were genuinely concerned this was a scam. We politely asked a couple of questions to allay our fears prior to signing the paperwork. We received no responses to these questions. Instead, within the space of an hour, Citidwell responds to tell us that the landlord has revoked their acceptance of our offer (for a second time) and expects us to suddenly increase our offer by 11%. This was a blatant attempt to get us to stop asking questions. In summary, do not waste your time enquiring about any properties advertised by Citidwell.

Martha · 13 June 2022

★★★★★ 1/5

Google

Having dealt with this incompetent organisation for 1.5 years, I have encountered unprofessional behaviour throughout, refusal to take responsibility for poor work and their disorganisation. They've consistently rengeged on agreements, fail …

Jonathan · 17 April 2025

★★★★★ 1/5

Google

The good reviews for this company must be fake. In the 14 months that I have lived in a development managed by Citidwell, we …

Chloe · 17 April 2025

★★★★★ 1/5

Google

Awful experience treated like America circa 1760. Would recommend if you have a racism kink

BANKS · 1 June 2025

★★★★★ 1/5

Google

The worst ever I deal with also they took my holding deposit without return it back. They assume my documents not right.

Umar · 26 December 2024

★★★★★ 1/5

Google

The most incompetent managing agent I have ever came across - staff keeps changing , an issue raised over 4 months ago still not solved - late and court fee applied to not paying for an insecure parking - total shambles

Narges · 14 January 2024