Chestertons London reviews

★★★★★ 5/5

Trustpilot

Great experience with Ed in Barnes

We’ve had a great experience - Ed in South West Chestertons Lettings has been super helpful at every stage of the process. We were looking for something quite specific, and have a large dog on tow - Ed went above and beyond to find and secure the right property for us, and since then has been great at helping us through the whole moving process. Moving is never fun but Ed has been so kind and attentive and overall proactive in making sure we understood everything and had any help and answers we needed, he’s really massively minimised the stress of the whole thing and made us super excited for our move to Barnes

Anna · 18 August 2021

★★★★★ 4/5

Trustpilot

Chesterton's SW lettings

Gary Noone was very friendly and helpful when we approached Chesterton's to let out our Clapham flat. We had a couple of false starts with tenants, through no fault of Chesterton's, but focused energy from Gary saw replacement tenants with no loss of rental occupancy.

Roger · 9 February 2022

★★★★★ 5/5

Trustpilot

Great management experience received…

Great management experience received and a genuine thanks and appreciation to my property manager Isaiah. He has been very dedicated to keeping my tenants happy throughout the duration of their stay. He is a highly personable, knowledgeable and consistent property manager who has gone above and beyond when necessary.

Martin · 9 February 2025

★★★★★ 5/5

Trustpilot

Thank you to Juliette

Thank you to Juliette, very professional and competent during my flat search.

Antoine · 29 August 2024

★★★★★ 5/5

Trustpilot

Katherine Ma is a true professional who…

Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.

登祺 · 28 August 2024

★★★★★ 5/5

Trustpilot

Chestertons South West lettings were…

Chestertons South West lettings were really helpful in assisting us with our property search. Zoe Birch was the agent who helped us with this and she was brilliant - Zoe was so friendly and helpful, gave us all the information we asked for, and was always very quick to respond and easy to contact. We found a place to rent that we really loved and were able to get all the documentation signed quickly. We had a few requests which they were able to help us with really easily. Would definitely use Chestertons again.

Lucy · 26 July 2021

★★★★★ 1/5

Trustpilot

Awful experience of Fulham’s lettings…

Awful experience of Fulham’s lettings team - avoid at all costs. Incompetent, uncaring, unprofessional, only interested in collecting their fee, even when tenant they recommended is £6k in debt. Having been loyal to Chestertons for 12 years, I will never use them again and would recommend you steer well clear.

Claire · 24 January 2025

★★★★★ 5/5

Trustpilot

Suzan and the team

Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.

Lucy · 17 July 2023

★★★★★ 1/5

Trustpilot

Avoid for lettings

Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.

Mrs · 18 June 2023

★★★★★ 5/5

Trustpilot

My property has been managed by JP for…

My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.

Richard · 16 March 2023

★★★★★ 5/5

Trustpilot

Managed Service - Feedback

I have used Chesterton's managed service to look after the property I rent out for around 10 years. Amanda Goodman has been my property manager, & I have found her responsiveness to problems, flexibility & advice invaluable in dealing with the day to day issues. Thanks once again!

Chris · 15 July 2021

★★★★★ 5/5

Trustpilot

Thank you to Stav and Chestertons for a…

Thank you to Stav and Chestertons for a seamless letting experience. I have been in my flat for approximately 10 months following a hectic search during the thick of the pandemic lockdown last year. Stav was responsive, helpful and friendly. I highly recommend working with him.

Briana · 19 November 2021

★★★★★ 1/5

Trustpilot

An agency that lies to the customers

An agency that lies to the customers. I rented a property in east London from this agency. The pre-sales team promised me that many problems during viewing would be solved. They sincerely told me that they needed one more week to maintain the property, and when handled the key, they said their contractor had done the job. However, NOTHING is done when I move in. The property management team said the landlord didn't approve any maintenance work, so nothing will be done, even though many works are listed on the final offer form, which they agreed happily. Very bad experience with this property, avoid at all costs.

Yu · 18 February 2025

★★★★★ 5/5

Trustpilot

Proactive and Professional

We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!

Andy · 3 January 2024

★★★★★ 5/5

Trustpilot

Excellent agency helping to find our…

Excellent agency helping to find our flat in SW London. Extremely responsive to emails and everything was sorted very swiftly. Thanks to Suzan for helping our moving process much easier

Catherine · 8 August 2023

★★★★★ 5/5

Trustpilot

Lorna was great!

Lorna was super responsive, answered any questions we had and helped our move in go seamlessly. Would recommend her services :)

Ella · 7 March 2024

★★★★★ 5/5

Trustpilot

Very good service

Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.

Khodor · 14 February 2024

★★★★★ 5/5

Trustpilot

Stav and the team were brilliant

Stav and the team were brilliant. They clearly went over and above to ensure we had a good experience and managed to land the dream home! The admin and paperwork required was minimal and the team were super-flexible in the lockdown/covid times too. Would 100% recommend.

Ian · 10 November 2021

★★★★★ 5/5

Trustpilot

Property Management Consultant

My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.

Linda · 8 June 2023

★★★★★ 5/5

Trustpilot

Ask for Charlotte at Chestertons St.John’s Wood

Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!

Fiona · 4 January 2022

★★★★★ 5/5

Trustpilot

Outstanding!!!

Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!

Noel · 20 October 2023

★★★★★ 5/5

Google

We have used Chestertons for the renting of our property for many years and always received good service and professionalism. They have recently managed our flat refurb and balanced fair pricing with style and practicality. I was also impressed that despite all the restrictions with Covid over the past year, they managed to refurb the flat in a timely fashion and then rent out our flat quickly and safely. Many thanks to Collette for helping us with all of this.PositiveProfessionalism

Karen · 20 June 2021

★★★★★ 5/5

Trustpilot

I had a great experience working with…

I had a great experience working with Leusa Ellis at Chestertons to find a rental home in central London as an incoming expat. She was professional, responsive, and knowledgeable about the market, making the process much smoother, particularly from a distance. Leusa took the time to understand my needs and helped me find a property that suited me well. Her guidance and support were much appreciated, and I would happily recommend her to anyone looking for a rental in London.

Matteo · 14 February 2025

★★★★★ 5/5

Trustpilot

I really liked Molly's approach

I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.

Talib · 15 February 2022