Trusted Agent profile
★★★★★
63 reviews across 1 platform
51 Maida Vale, Little Venice, London W9 1SD
CHARMILL RESIDENTIAL's London office at 51 Maida Vale is rated 5.0 out of 5 across 63 reviews on 1 platform, including 63 Google reviews rated 5.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had such a great experience with Lee from Charmill Residential. He was friendly, professional, and an all-round nice person to deal with. Lee kept us constantly updated and always responded quickly to any questions we had. He made us feel comfortable and supported throughout the entire property-purchasing process, allowing us to visit the property whenever we needed and providing all the information we asked for. We couldn’t have asked for a better estate agent, highly recommend!
5/5
GoogleWorking with Charmill Residential, and particularly with Lee Platt, has been an exceptional experience from start to finish. Lee’s approach to real estate is a true reflection of the company’s dedication to providing outstanding service and unmatched support to its clients. From our very first meeting, it was clear that Lee wasn’t just focused on making a sale, he genuinely cared about understanding needs, preferences, and long-term goals. What sets Lee and the team at Charmill Residential apart is their commitment to tailoring every aspect of the process to the individual client. Whether it’s through providing expert market insights, offering personalised advice, or just being there to answer questions at any time, they go above and beyond to ensure a seamless experience. Lee's ability to guide us with clear, transparent communication and thoughtful recommendations made every decision easier and more informed. But it’s not just about the transactional side of things. Lee truly makes you feel like a valued partner throughout the journey. He listens intently, ensures you're comfortable with every step, and works tirelessly to accommodate your schedule and needs. It’s rare to find someone who blends professionalism with such a genuine, client-centered approach, and Lee does so with ease. Whether navigating the complexities of the market or simply providing constant reassurance, Lee’s dedication is evident in everything he does. His resilience, positive attitude, and constant support have made our experience with Charmill Residential one that we wouldn’t hesitate to recommend to anyone looking for a real estate partner they can trust.
5/5
GoogleLee Platt has been a pleasure to deal with and his efforts to make deals happen should not be underestimated. He keeps all parties up to date and generally makes things happen even if it is by chasing solicitors. I would 100% recommend Lee/Charmill to anyone trying to sell a property
5/5
GoogleLee and the team at Charnmill have been simply brilliant. They helped us with a difficult sale which took months and Lee was on hand to help every step of the way, often at unsociable hours . Couldn’t recommend them more highly Thank you , Charnmill
5/5
GoogleIt has been great working with Charmill - they made the whole process really easy from start to finish. Andrew is really helpful and went above and beyond to make sure I found the right place and get everything ready for moving in. Really recommend this firm if you are looking for a property in the area.
5/5
GoogleAndrew and Shreya restored our confidence in Estate Agents in London after some soul-destroying experiences. We had a very enjoyable viewing, agreed on terms and within less than 3 working days, we had signed the agreement and are very happy. Andrew and Shreya are very nice, professional and easy to interact with and they get the job done fast and smoothly. Would highly recommend Charmill Residential.
5/5
GoogleLee has been very professional, frank but at the same time went above and beyond to ensure the conveyancing process is as smooth as possible - we all know how stressful it can be! Highly recommended to anyone who wants to buy or sell properties.
5/5
GoogleI dealt with Lee in selling my one bedroom flat in NW2. Honest, professional, and had a genuine interest in getting me a good deal. Would 100% work with the Charmill team again.
5/5
GoogleI have dealt with Lee in the Sales department for the the past 2 years and found him to be very professional and knowledgeable about the local area and he has managed to find us two great investments.
5/5
GoogleVery knowledgeable and friendly to work with. Lee was very patience and understanding about the whole process which took little longer than normal. Provided full cooperation throughout. Still helping even after the completion. My sincere thanks to Lee.
5/5
GoogleI viewed the flat before all the work had been completed. Everything was finished exactly as Andrew had said and we moved into a beautiful flat without any stress just over two weeks later. It has been by far the best experience I have had renting a flat in London.
Thanks Tom. We're so pleased you're happy and settled. I know moving can be an extremely stressful time. Enjoy the flat.
5/5
GoogleLee and Charmill Estates were fantastic. They were really attentive and handled a tricky sale with efficiency skill and secured us a great deal. Would recommend them 100% to anyone else.
5/5
GoogleMany thanks to Lee and the team. A great experience all round and couldn't have been more helpful with the purchase. Id definitely recommend.
5/5
GoogleLee has been very pro-active and helpful in our search and getting the purchase over the line
5/5
GoogleDid a really good job of selling my flat in tricky market conditions. Thanks Lee.
5/5
GoogleFinding a place is usually a stressful and anxiety-inducing process, but Andrew Brass at Charmill changed that for me. His support, professionalism, and responsiveness redefined my expectations of what great real estate service should be. He was agile, attentive, and consistently went above and beyond. I couldn’t have asked for a better experience.
5/5
GoogleLee was absolutely fantastic from start to finish in the process of selling my flat. He constantly kept me up to speed on how viewings were going, giving feedback whether good or bad. Once he found the buyer he carefully managed everyone in the process and made it a smooth process. I couldn’t have asked for a better experience!
5/5
GoogleWe recently sold our flat through Charmill. A boutique firm offering very personalised service for no more than what other agencies charge. Lee Platt guided us through the process with such professionalism and experienced advice. He achieved a great price for us and we couldn't be more happier.
5/5
GoogleWe work with Andrew and it is fantastic to work with. He is very respectful , attentive and never pushed us. Stress free and very fast process. I highly recommend them. By far the best estate agent I’ve dealt with in London.
5/5
GoogleAndrew was incredibly patient and as determined as me to find a flat I was excited to move in to! With me throughout the renting journey and beyond, from finding somewhere to rent, ensuring I got the best deal, to making sure I was settled in. A bespoke service and a quality I’ve never had before in London.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleIt was a very pleasant experience. Andrew was responsive, patient with all my questions, and extremely calm, which put me at ease. Hopefully, I will rent the apartment for a while, but when I do need to move, I will definitely approach them first.
5/5
GoogleAndew was a delight to work with and very much an advocate for us. What other agencies (bigger names) said they could not do, Andrew was able to do. We are about to move into our first choice property. Thanks for your help and counsel!
5/5
GoogleLee Platts dealt with our purchase , we found him to be the best estate agent that we have dealt with during the buying process. He was always helpful, responsive and generally a pleasure to deal with - would thoroughly recommend.
5/5
GoogleWe had a great experience with Lee who was prompt, efficient and easy to deal with throughout our purchase. Many thanks to Lee and the team for all your help and assistance!
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CHARMILL RESIDENTIAL's London office has 63 reviews across 1 platform: 63 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
CHARMILL RESIDENTIAL is rated 5.0 out of 5 across all 63 reviews, and 5.0 out of 5 on Google from 63 reviews, checked 9 October 2026.
CHARMILL RESIDENTIAL, 51 Maida Vale, Little Venice, London W9 1SD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.