Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid for your own sanity. It took them 4 months and numerous chasing emails to return deposit. They would not contact the landlord for permission to return deposit because they are not paid to do property maintenance. REALLY?? Customer service absolute shambles. They couldn't care less. They only acted after I started single claim process to release the deposit.
Other estate agents I used on Putney High Street charge half as much for admin charges and never have I experienced anything like this. £125 for renewal is double what other agents charge.
Jarek · 17 June 2017
Agent replied · 15 June 2024
Dear Jarek, Firstly allow me to apologise for your Deposit experience. The time it took to get your deposit refund approved by your landlord is completely and utterly unacceptable. A few things we need to clarify first though:
Chamberland Residential have never held your deposit (DPS) nor had/have any authority in refunding the deposit without written permission from your landlord. When we finally received this permission (after many many attempts) the refund was facilitated immediately for you so as not to delay it any further, in fact it was done within 21 minutes of receiving the landlords written permission. I full understand your frustration with the situation, myself and the team are furious with the landlord ourselves, but for you to blame us and unfortunately state false claims such as "couldn't care less" or "would not contact the landlord" is not only false but unacceptable Im afraid. I have personally found 10 emails to the landlord from us on your behalf as well as 8 phone calls (from phone records) chasing this for you. We care very much for our tenants and their experience.
No we do not manage the property and the deposit in these cases are always dealt between the landlord and tenants specifically. The agent is not involved in this part of the process at all. Saying that, I know the team went above and beyond to try and get this done for you as fast as they could but unfortunately we were in a situation where the landlord was just not responsive, shunning you AND our team off at every opportunity. We have no explanation why, as this is a very unusual situation. It was only when I personally got involved writing to him, at the teams urging, that he finally responded. Had I known this is what it would have taken to get him to respond to you, I would have done it much earlier. Please accept our apologies for this and we of course only wish you all the best going forward.
Nicole Chamberland
★★★★★ 5/5
GoogleNicole and her team are great. They always work hard to do their best on my behalf as a landlord. I can’t recommend them enough.
Frank · 16 April 2024
★★★★★ 5/5
GoogleGreat experience with Chamberland Residential. We had a short amount of time to find a new rental and Renee was super efficient and helpful. She even negotiated the rent for us which was great in these challenging times. We have not had any issues after signing the contract a few months ago! Would definitely recommend.
Marcia · 16 April 2021
★★★★★ 5/5
GoogleWe let a flat in Putney as tenants for 4.5 years with Chamberland managing the property. Vyara and her team were always amazing in sorting out any problems that we had and also following up with service providers. There were very professional and we never had any problems with them. Fully recommend.
Fabio · 16 April 2021
★★★★★ 5/5
GoogleI had an amazing experience with Chamberlands, particularly impressed with Tom’s service. Looking for places to rent can be extremely stressful especially when you have specific dates you need to move in on. Smoothest ever experience I’ve had with an agency, very helpful, very responsive would highly recommend. Thanks Tom!
Shannon · 16 June 2020
★★★★★ 5/5
GoogleVery good! Personable and very patient! Tom Antill was great to deal with and found us a property we love!
Katherineabirkett · 17 June 2019
Agent replied · 15 June 2024
Thank you Katherine, really appreciate your feedback on this. Take care, Nicole
★★★★★ 5/5
GoogleAmanda and Tom from Chamberland were fantastic in helping us find and move into our new home. They were always readily available by phone and email and went out of their way to work around our schedules for viewings and for check-in. Friendly, helpful and honest, I would not hesitate in recommending others go through this estate agent to find a property.
Emap · 17 June 2019
Agent replied · 15 June 2024
Thank you so much for your review, it always makes us so happy when the hard work leads to happy customer experiences. Take care, Nicole
★★★★★ 5/5
GoogleWe're nothing but grateful for Chamberland helping us with our property, we had initially rented our property through a large chain and we couldn't have regreted it more - it resulted in us losing a lot of money through extremely poor service. Nicole helped us through what was a very hard time and got our property back on its feet and allowed us to feel like we could trust her and that she was doing the best thing for us, the property and our tenants. We have since been with Chamberland Residential for 10 years. Vyara helps us on a day to day basis and does an excellent job, we’re so thankful for all the team's help and excellent service over the years. Living overseas and knowing our property is in safe hands is a huge piece of mind.
Alicia · 16 April 2022
★★★★★ 5/5
GoogleWe rented a flat in Putney in February 2024, and the entire process was smooth and efficient. The staff has been exceptionally kind and helpful throughout, making the experience stress-free. So far, we’re very happy with our choice and appreciate the excellent service.
Verissimo · 16 September 2024
★★★★★ 5/5
GoogleWe have been tenants for almost five years in a property managed by Chamberland Residential.
We can only express our satisfaction and gratitude for the way everything was taken care of. The property management dept has always been extremely attentive, timely and responsive in addressing all the issues that - every now and then -needed to be fixed, no matter how small they were. This really helped us feeling comfortable and aware that there would always be someone to listen and address our concerns.
Cannot but recommend their service and expertise. Friendly, accurate and professional.
Davide · 16 June 2020
★★★★★ 5/5
GoogleWe’ve been with this agency for a while but just dealt with Tatiana Panetta, she’s been so helpful and responsive. Thank you
Paula · 16 April 2022
★★★★★ 5/5
GoogleReally great service received so far from Chamberland Residential. Tom and Amanda were super helpful and friendly. Very efficient! The best letting agency I have used so far in London.
Jessica · 17 June 2018
★★★★★ 5/5
GoogleAs new tenants, Tom at Chamberland has provided an absolutely brilliant service for us throughout the offer and letting process. He has been accomodating, professional and responsive throughout.
Jonny · 17 August 2024
★★★★★ 5/5
GoogleMany thanks to Zoe and the team who made our move very easy. Thank you again for all of your help.
James & Emily
James · 17 June 2017
★★★★★ 5/5
GoogleTom and Amanda were great to work with and were very understanding when some problems arose that were out of our control!
Kyle · 17 June 2018
★★★★★ 5/5
GoogleAs a long standing landlord with this agency, I continue to be impressed by their professionalism in securing new tenants quickly, addressing any queries tenants may have, managing any maintenance required and being very approachable. Last year in very challenging circumstances, they negotiated and secured an incredibly quick turnaround between existing tenants leaving and new tenants being able to move in.
Sandy · 16 April 2021
★★★★★ 1/5
GoogleBe very wary of deposit deductions. Always take these people to arbitration use the classic there are a few marks have a £250 bill for cleaning scam.
Alternatively do not rent from these people.
John · 17 June 2018
Agent replied · 15 June 2024
Dear John, thank you for your feedback. Please allow me to comment on your incredibly unfair claims of a "scam". An independent inventory clerk (not associated with Chamberland Residential) ascertained that the cleaning company you hired to professionally clean your flat did a very poor job, as a result they graded the property as cleaned to a high domestic standard. As you know your are contractually obliged to clean it to professional standard as it was when you moved in. Based on this independent report, the landlord proposed deposit deductions for cleaning, damages to the property and items left behind that required removal costs. You were informed of these deductions in detail and that if you did not agree with them, then you had the option of a free adjudication process with the deposit scheme. However you made a counter offer which was accepted by landlord. Im unsure why you thought this process was unfair and that it was a scam, if so, why you did you not choose to use the free arbitration that you mentioned to use in your above statement? Either way, I'm regretful that you felt it could've been handled better and for this I am sorry, but we are simply the middle man between yourselves and the landlord and after careful review of all the correspondence, at no point was there any unfair terms suggested to you.
Nicole Chamberland
★★★★★ 5/5
GoogleGreat experience with Chamberland. Tom, in particular, was so helpful and responsive!
Lady · 17 August 2024
★★★★★ 5/5
GoogleA “can do” attitude to just about everything. Very responsive, very professional.
They’ve been helping me with all rental matters for years and I remain extremely impressed with the high level of service they’ve continued to provide. Can’t praise them highly enough.
Michael · 16 June 2022
★★★★★ 5/5
GoogleA professional , independently run agency. Very responsive with good customer care. They were able to achieve multiple offers from new tenants for a house over one weekend. I have also used them to manage property ,at which they are cost-effective and proficient.
C · 16 April 2022
★★★★★ 1/5
GoogleCustomer service was a shambles. Large unjustified and unfair deductions from our deposit when moving out. AVOID at all costs and use a different agency.
Robin · 17 June 2017
Agent replied · 15 June 2024
Dear Mr Gray,
As mentioned in previous posts to you, It is a shame you chose not to utilise the free service that the Deposit Protection Service offers for this very purpose. If you felt any deductions (that the landlord requested) were unfair, this was your opportunity to rectify and have a 3rd party adjudicate on your behalf, free of charge. Im sorry you did not choose this option that we recommended to you and instead chose to write here with certain inaccuracies.
★★★★★ 5/5
GoogleA “can do” attitude to just about everything. Very responsive, very professional.
They’ve been helping me with all rental matters for years and I remain extremely impressed with the high level of service they’ve continued to provide. Can’t praise them highly enough.
Michael · 16 April 2022
★★★★★ 5/5
GoogleWe have had such a good experience with Chamberland. They have been very friendly and helpful throughout the process of finding a suitable place for my partner and I, and we have not had any issues after signing the contract 3 months ago. Highly recommend!
Susanne · 16 April 2020
★★★★★ 5/5
GoogleHighly recommend chamberland estates, Tom managed to find 2 picky girls (myself and friend) a flat which was perfect in a very short space of time and he and Amanda have been very helpful with everthing leading up and after to the move!
Alice · 17 June 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
