Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have signed my last 2 tenancies with them - they are brilliant: friendly, efficient, patient.
They are a lot more human than most agencies I have been in contact with - not pushy but to the point - which makes moving a lot less stressful. They always take the time to clarify anything I need.
Miran helped me getting my tenancy start a little sooner and Vyara is always there when I have a question or need to sort something out.
If they are doing as well on the landlord's as they did on mine, which I'm sure they do, I can only recommend them.
Hugo · 16 April 2024
Agent replied · 15 June 2024
We all really appreciate this great feedback Hugo, thank you very much. You too have also been a pleasure to deal with. Enjoy your new flat!
★★★★★ 5/5
GoogleHighly professional, reliable, and positive service!
Finding a place to stay in London is challenging and stressful. Chamberland Residential team, especially Miran Nizami (the Senior Letting Manager) was super helpful and supportive of assisting me to find a home in Putney that I’m happy about.
I have had quite some unpleasant experiences dealing with property agencies in London before. But Chamberland Residential is different: they have been responsive, transparent, fair, and accurate with the information they provide.
Thank you Miran and team.
Highly recommended!
Giang · 16 April 2023
Agent replied · 15 June 2024
Thank you very much for this feedback Giang, it’s only been a pleasure. Good luck with your move!
★★★★★ 5/5
GoogleNicole is amazing. Absolutely on it, totally honest and it was a pleasure to buy a property with her as the estate agent. We'd seen so many properties and dealt with so many other estate agents for viewings etc, Nicole stands a head and shoulders above the rest. We went from making an offer to collecting the keys in almost exactly eight weeks - the communication was brilliant at all times, which was why we could move so quickly.
I'd recommend anyone thinking of buying or selling go with Chamberland.
Kerry · 16 September 2024
★★★★★ 5/5
TrustpilotGo with Chamberland
Nicole is amazing. Absolutely on it, totally honest and it was a pleasure to buy a property with her as the estate agent. We'd seen so many properties and dealt with so many other estate agents for viewings etc, Nicole stands a head and shoulders above the rest. We went from making an offer to collecting the keys in almost exactly eight weeks - the communication was brilliant at all times, which was why we could move so quickly.
Customer · 19 August 2024
★★★★★ 5/5
GoogleThey are very professional! The contract and the check-in/check-out procedure was detailed and organised - no surprises. The property was also in really good condition. Whenever I had minor issues with my property, Vyara always helped me to solve them in a timely manner and was super attentive. Renee was also great when she showed me the property and quickly sorted out the contract and payment. Probably the best agency I worked with. Would recommend it!
Murilo · 16 April 2022
Agent replied · 15 June 2024
Hi Murilo, thank you for your great feedback and recommending our services :)
★★★★★ 5/5
GoogleI have rented out my property with Chamberland Residential for over 10 years. I moved to Nicole and her team after having had bad experiences with several high street chains - my only regret is that I didn't do it earlier.
The fully managed service is just that - Chamberland takes care of pretty much everything, and escalates only when absolutely necessary. The team are extremely capable and responsive, and genuinely care about the tenant as much as the landlord.
Their numerous ESTA awards are testament to the consistently high level of service. I have made several recommendations & referrals to Chamberland and have no problem continuing to do so.
T · 16 April 2024
★★★★★ 5/5
GoogleAs landlords we have relied on Nicole and her team to manage our property for more than ten years.
We can always guarantee with confidence to receive a highly professional yet personal service from rigorously matching suitable tenants for our property to resolving issues which may arise during a tenancy.This service has been recognised by multiple prestigious ESTA awards.
We had not been given such service by other national High Street agencies and for this reason we will continue to work with Chamberland Residential and have no reservation in recommending them to either tenants or landlords.
Richard · 16 April 2024
★★★★★ 5/5
GoogleThe most responsive and prompt real estate firm I have worked with. Special mention to Vyara and Katy for always following up and ensuring the work is completed. Keep up the great work!
Sandeep · 14 March 2025
★★★★★ 5/5
Google10/10 recommend, Renee is absolutely lovely, she was incredibly friendly and professional when showing me properties and was able to answer all of my questions on the spot and even on the weekends almost immediately after me emailing her. Every flat I saw with her was in immaculate condition, clean, well kept and looked exactly like the photos. Furthermore I did not feel any pressure to make a decision in terms of putting an offer and she was also happy to allow me to view the properties again before deciding. Amanda has now taken over in terms of managing the tenancy and she too has been great, like Renee, very knowledgeable and quick to answer questions and ensured I was fully comfortable with everything before finalizing my tenancy agreement. Really great service, thank you!
Lauren · 16 April 2021
★★★★★ 5/5
GoogleSophie was warm and engaging and our overall viewing experience was pleasant. Even though we ended up going for another flat, I can recommend the professionalism that Sophie showed during our search.
Caren-Louise · 16 April 2023
Agent replied · 15 June 2024
Sophie (and ourselves) are delighted you are happy with the service. We hope to be able to help you sometime in the future.
★★★★★ 5/5
GoogleWould highly recommend Chamberland Residential! Staff was very friendly, knowledgeable, helpful and available to work around our schedule. Had a great start with Zoe and Tom, and after our tenancy was agreed, Amanda was immensely helpful and provided excellent guidance and solutions to any hiccups along the way. Very satisfied!
S · 11 January 2020
Agent replied · 9 January 2025
Thank you Sofia, the team and I are so pleased to have worked with you too.
★★★★★ 5/5
GoogleI’ve been renting through Chamberland Residential for less than a year, and the service they have provided has been absolutely fantastic.
I could not have asked for a better experience, from finding the property, to being accommodating and personable with arranging finer details around moving in. If I was moving to the Putney area again I would search and let through Chamberland Residential every time. Thank you to the team - it’s a delight renting through you!
Tom · 16 April 2023
Agent replied · 15 June 2024
Thank you so very much Tom, its only been a pleasure to help.
★★★★★ 5/5
GoogleWould highly recommend Chamberland Residential! Staff was very friendly, knowledgeable, helpful and available to work around our schedule. Had a great start with Zoe and Tom, and after our tenancy was agreed, Amanda was immensely helpful and provided excellent guidance and solutions to any hiccups along the way. Very satisfied!
Sofia · 17 June 2019
Agent replied · 15 June 2024
Thank you Sofia, the team and I are so pleased to have worked with you too.
★★★★★ 5/5
GoogleKaty from the Chamberland team has been incredibly responsive to all of my queries and requests. Whether it's addressing maintenance issues, answering questions, or providing updates, they always respond promptly and efficiently. Their professionalism and dedication to ensuring tenant satisfaction are truly commendable. If you're looking for a property management company that values communication and customer service, look no further. They have exceeded my expectations in every way.
Ana · 16 April 2025
★★★★★ 5/5
GoogleI would recommend Chamberland Residential highly, it has been fantastic experience from start to finish. I would highly recommend Tom who was so kind and patient when I was in a quick panic of finding somewhere and was quite unsure but particular in what I was looking for, Tom was brilliant in every way, kind and familiar and made the experience easy and calm, he was very approachable and clear. From when we found the flat, the entire process has been fantastic, very quick and clear communication, always updating us with the process. A very trusting agency. Amanda also helped us through the steps with the contracts and “behind the scenes” processes, she made it feel very easy and I felt no need to worry.
Brilliant experience!
Sophie · 17 June 2019
★★★★★ 5/5
GoogleRenee and Vyara were fantastic in managing our rental property search and eventual move in Putney.
Renee showed us a number of high quality properties that fit our criteria and was on hand to answer our questions to aid our decision making process.
The team at Chamberland Residential are very responsive and work seamlessly with the landlord to provide a great service.
Julian · 16 April 2022
★★★★★ 5/5
GoogleTom was a fantastic help in getting me and my partner our first place together. Made the whole process easy and happy to answer any questions!
Nat · 16 September 2024
★★★★★ 5/5
GoogleI have had the pleasure of Nicole and her team looking after my properties on a regular basis since 2014. The staff have always been very helpful, professional and very friendly. As a part-time landlord I have always appreciated their efficiency in helping keep track of the day to day items that need to be dealt with. A definite 5 star service in my experience.
Jeff · 16 June 2020
★★★★★ 1/5
GoogleEspecially to the man who answered my ph call on Saturday on 8th August 2023 in the afternoon. I asked for a single flat and he said this is not big enough for me. Then, I tried to ask whether he has bigger flats for me and he said THERE IS NO FLAT FOR YOU before I finished my sentence. Yes. Chamberland. We will not come back to you any more due to this rude man.
Lwin · 16 April 2024
★★★★★ 5/5
GoogleFantastic service - the property manager Miran is efficient and friendly.
LY · 16 April 2023
Agent replied · 15 June 2024
Thank so you very much, hope you enjoy the flat!
★★★★★ 5/5
GoogleWorking with Chamberlands Residential for the past 7 years has been wonderful. As an overseas landlord, it can be challenging to let an apartment in a different country, but since we've been working with Chamberlands Residential they've made it so easy.
The transitions between our tenancies are seamless, and the team have helped us deal with questions and issues fairly, and in a professional manner. Their agents are a pleasure to deal with, and they'll truly go the extra mile, even dealing with things that are way beyond their remit (shout out to you, Amanda Larsen!). I can't recommend them enough!
Sandy · 17 June 2019
Agent replied · 15 June 2024
Thank you So much Sandy, its only a pleasure working with you both too! Nicole
★★★★★ 1/5
Google£550 for a tenancy name change is the epitome of why letting agents fees are going to be banned. Unbelievably expensive.
Also on move out the landlord did not pay back the deposit as per the terms of the contract. Chamberland did less than nothing to resolve this. See attached image.
In a nutshell, they'll do anything they can to take money from you, and they absolutely do not care if the landlord breaks the contract.
DO NOT RENT VIA CHAMBERLAND
Tom · 17 June 2018
Agent replied · 15 June 2024
Dear Tom,
Thank you for your feedback. Im sorry you feel our tenancy swap fee was not appropriate. As mentioned to all involved at the time, tenancy swaps are not common, nor are they welcomed by the landlord for various reasons, one mainly of liability and complications. Your landlord approved it however to help you out, and we went ahead on your instructions. I can assure you that this cost is not just for a "tenancy name change". There is much involved in swapping over to make it a legally standing document for all involved, for one, a brand new tenancy agreement must be drawn up and the deposit must be re-registered, both of which involve a lot of administration, it is not a simple name change. There are further deeds, waivers and addendum's that also must be signed; again, more administration but not charged additionally. As well, these costs include any charge to the landlord because the landlord is not changing the terms of the lease and is essentially agreeing to help you out, therefore the tenants are responsible for all charges with this change over as it was at their request. This was all clearly explained to you and we had your agreement before anything proceeded without obligation. So to clarify, it was your choice to change your tenancy terms with full knowledge of all costs prior to anything being done and I feel it is grossly unfair to now go into a public forum to declare your unhappiness in the manner you have when this specific fee was approved by yourselves.
As per deposit, the landlord deals directly with yourselves, like they have with any maintenance issues and rent throughout your tenancy. We do not have any involvement in this process. However, I have emails on file proving that we responded to you on 3 different occasions, as well as 2 phone calls, keeping you in the loop that we have chased the landlord on your behalf and will continue to chase for a response/to help you. This is not our normal process, but I know the staff member in question was really trying to help you, so to hear you say that we "did less than nothing" to resolve your deposit issue is not only false, but terribly unfair.
It is never our intention to have anyone unhappy, but unfortunately we get caught in the crossfire, having bad (inaccurate/false) reviews written about us for things we have no control over (like a landlord waiting for his builders invoice) or not responding to you. The fees are our responsibility, but I feel with all fees published on our websites and clearly marked out to you before you engaged in the swap process, it is wholly unfair to write about it over 2 years later. There was no obligation for you to change the terms of your current tenancy, this was your choice entirely, including the costs of doing so.
★★★★★ 5/5
GoogleFabulous team at Chamberland. Tom was absolutely fantastic from day one - couldn’t have asked for a better agent!
Faustine · 17 August 2024
★★★★★ 5/5
GoogleTom was super organised and communicative throughout and it was a pleasure dealing with him. Highly recommend!
Frederika · 16 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
