Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHuge thanks to Sam Jarvis
What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !
Alicia · 10 May 2024
Agent replied · 12 June 2024
Hi Alicia, thank you for the lovely review. We are delighted to hear how well Sam supported you throughout your property search - we hope you enjoy your new hope! Do not hesitate to get in touch if there's anything that you need help with.
★★★★★ 5/5
TrustpilotReally great service
Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.
Archie · 9 February 2026
Agent replied · 4 June 2026
Hi Archie, thank you for your review. We are so pleased to hear that you received such a great service from James. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotIzzie made the experience seamless from…
Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!
Soni · 24 February 2026
Agent replied · 4 June 2026
Hi Soni, thank you for your review. It's great to hear that you had such a positive experience with Izzie. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotExcellent customer service in finding a…
Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.
Anon · 18 September 2026
★★★★★ 5/5
TrustpilotExcellent lettings and sales
Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.
P · 5 August 2026
Agent replied · 10 October 2026
Hello, thank you for your review. We are delighted to hear that you are so happy with both the lettings and sales services our experts provide. Please do not hesitate to get in touch if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotSmooth easy process to fix our tenancy
Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.
Ian · 23 September 2026
★★★★★ 5/5
TrustpilotCarter Jonas Fulham were excellent
Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!
Aim · 3 January 2024
Agent replied · 12 June 2024
Hello, thank you for your review. It's great to hear how well Mandy and Wayland supported you throughout the process of buying your first home! If there's anything else that we can help you with, please do let us know.
★★★★★ 5/5
TrustpilotQuiet and assured professionalism
Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.
Stephen · 22 February 2026
Agent replied · 4 June 2026
Hi Stephen, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Julia. Please do not hesitate to contact us if there's anything else that we can do for you.
★★★★★ 1/5
TrustpilotIncredibly frustrated with this…
Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.
Sarah · 30 March 2026
Agent replied · 4 June 2026
Hi Sarah, we are sorry for how upsetting this experience has been for you. This is certainly not how we want anyone to feel when dealing with Carter Jonas. We take complaints of this nature seriously and will be looking into this further.
We cannot discuss individual applications in a public channel, but we are reviewing the concerns you have raised, including how information was communicated to you. We are sorry for any lack of clarity and for the frustration this has caused you.
We would welcome the opportunity to discuss this with you fully. Please contact us at complaints@carterjonas.co.uk and we will ensure a senior colleague responds promptly. Or, if you prefer, we can also arrange a time to speak over the phone.
★★★★★ 5/5
TrustpilotA fantastic Lettings team
A fantastic Lettings team at the Thurloe St office of Carter Jonas. Thank you to Marina, Lajla, Anamaria & Arabella for an exceptional service - highly professional, friendly, responsive and knowledgeable. Having been in London for over 25 years- both as a landlord and tenant, we fully appreciate how pleasant and easy you made the move. I highly recommend this team for anyone looking to rent their property or lease - they went well above and beyond at every stage of our journey.
SC · 23 January 2023
Agent replied · 12 June 2024
Hi Sundeep, thank you for your review of Lajla and her team. We are delighted to hear that you were happy with the service you received. Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotAndrew was exceptional in dealing with…
Andrew was exceptional in dealing with both our sale and potential purchase of an apartment (he was the agent for both parties). He could not have done more to try to bring both sale and purchase to a successful conclusion. Great job Andrew and Carter Jonas
Alan · 9 December 2025
★★★★★ 5/5
TrustpilotExcellent Service from Carter Jonas Fulham
I have recently rented a flat in London through Carter Jonas in Fulham. The team is very professional, helpful, and timely. Sam Jarvis was extremely supportive and very professional from day 1 when I was doing the viewing to the moment that I got the keys to the house and even after, and also Anamaria Jerkovic in Fulham. The team is very quick to reply to any questions or solve any queries. They both and the team in Carter Jonas Fulham are excellent. I highly recommend them.
Mohamed · 25 October 2022
Agent replied · 12 June 2024
Hi Mohammed, thank you for your review for our Fulham team. We're so pleased to hear that your rental experience with us has been so positive. Please don't hesitate to let us know if we can help you further with anything.
★★★★★ 5/5
TrustpilotWe recently rented our cottage and Sam…
We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.
Sandy · 13 June 2024
Agent replied · 24 August 2024
Hi Sandy, thank you for your review. It's so good to hear that Sam provided you with such a great experience in finding the right tenants for your property, and vice versa! Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
TrustpilotWe could not be happier with the…
We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.
MM · 14 July 2026
Agent replied · 10 October 2026
Hello, thank you for your review. We are pleased to hear that you are so happy with the service provided to you by Andrew. Please do let us know if you need anything else at all.
★★★★★ 5/5
TrustpilotSam Jarvis
Sam Jarvis was brilliant in the acquisition of the rental for our 2 bed property in Fulham. We wouldn't be living where we are now if he wasn't as quick and efficient with his email replies, always giving us in depth and great answers for any questions we had regarding the property. Naturally, renting somewhere for the first time in London was a tough experience, but having an agent like Sam who was extremely helpful and understanding with his replies made the process so much easier. Couldn't recommend more :)
Liam · 17 October 2024
★★★★★ 5/5
TrustpilotSam J was great
Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.
Rebecca · 3 September 2026
Agent replied · 10 October 2026
Hi Rebecca, thank you for your review. It's great to hear that you received such a communicative service from Sam! Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotThank you Sue Linfoot @ Carter Jonas
Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.
T · 9 December 2025
★★★★★ 1/5
TrustpilotRidiculous "New Renovation" expectations for an aging property - Beware
I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.
Wilson · 6 May 2026
Agent replied · 4 June 2026
Hi Wilson, we’re sorry that you were dissatisfied with your check-out. That isn’t the experience we want anyone to have with Carter Jonas.
Providing a professional and fair service to tenants and landlords is extremely important to us across all our services. Our check-out process relies on the agreed check-in inventory, taking into account the overall condition of the property at the start of the tenancy as well as expected wear and tear. We recognise disagreements can arise which is why we fully support the independent adjudication process as a fair and impartial way to resolve such matters, and we always respect the outcome.
Thank you for taking the time to leave the review.
★★★★★ 5/5
TrustpilotExcellent Experience with Kate Stevens at Carter Jonas
Carter Jonas (Kate Stevens) did an excellent job in finding our flat. She was super responsive, knew the property well, quick for organising visits, on the ball for getting the lease signed and more. It was a smooth and painless process. We would strongly recommend Carter Jonas and Kate Stevens in particular.
Andrew · 2 October 2026
★★★★★ 5/5
TrustpilotFantastic
Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!
Jodie · 29 June 2024
Agent replied · 24 August 2024
Hi Jodie, thank you for your review. We are so pleased to hear that Fiona helped to make your process run as smoothly as possible during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotCarter Jonas Fulham Branch recently…
Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you
Khurram · 6 August 2024
Agent replied · 22 October 2024
Hi Khurram, thank you for your review. We are so pleased to hear that you felt so supported by our Lettings team in Fulham when trying to rent your flat! Please do not hesitate to get in touch if your need anything at all.
★★★★★ 5/5
TrustpilotExceptional Service
My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!
Tina · 14 November 2022
Agent replied · 12 June 2024
Hi Tina, thank you for your review for Andrew, David and their team. We're delighted to have been able to help you to secure your new home - we hope you enjoy it! Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 1/5
TrustpilotThree months to return deposit with no action until landlord intervened
We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.
Kate · 12 May 2026
Agent replied · 4 June 2026
Hi Kate, we are sorry to read that your experience did not meet expectations and we appreciate your feedback. We always aim to ensure our tenants feel supported and for any issues to be addressed in a timely manner.
If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.
★★★★★ 5/5
TrustpilotGreat Experience with Carter Jonas Fulham Palace Road
We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.
Andrew · 22 April 2022
Agent replied · 12 June 2024
Hello Andrew, thank you the positive feedback. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
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