Trusted Agent profile · London
★★★★★
59 reviews across 3 platforms
320 Upper Street, London, N1 2XQ
Carlton Estate Agents's office in London, at 320 Upper Street, is rated 4.3 out of 5 across 59 reviews on three platforms, including 54 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleI do not recommend using this company for any property needs - whether selling or renting your property. They say they know the area, when actually their marketing practices seemingly revolve around illegally placing a placard on a local …
Hello Neal Patel I am presuming you are the gentleman that came into our office on Monday. We … More
5/5
GoogleMy partner and I had a great time leasing a flat with Carlton. Jake is one of the most honest and down to earth real estate agents I have dealt with and he made the leasing process incredibly easy, which is rare in the current rental …
5/5
GoogleSelling a house in London is a long and tedious process that made me realized the important role played by the estate agents. I can not be happier to have chosen Carltons for this process. They are without a doubt the estate agents with the most experience and best customer service in the Islington area. Sara, especially, played a fundamental role in the sale of my house, without her, it would not have been possible. I honestly can not recommend them highly enough.
5/5
GoogleOur family have been renting homes for a number of years, since starting with Carlton 3 years ago we have only good things to say. Home is managed by the agents and they have exemplarily service. Whenever there is a issue, however small the team responds quickly and makes sure the problem is solved. Each year they make sure to have the (required) fire and gas safety check, something that's never been done at other homes. For myself and our family, knowing we live in a home that is comfortable without issues is something important. Carton Estate Agents have insured we have that level of service and comfort.
1/5
GoogleI called on Saturday to make an offer on a flat in Canonbury, and was told I "wasn't allowed to make an offer without seeing the flat". I couldn't make the viewing, and later learned the estate agent was obliged to take my offer to the landlord but refused. The person working there provided a truly breathtaking mix of condescending, rude and unhelpful qualities.
5/5
YellFantastic Carlton estate agents, Islington,
Having unsuccessfully tried to sell my house over a very frustrating 6 months period, I was astonished to see my neighbour sell in a two week period. She recommended Tim Carlton the owner of Carlton Estate Agents and as soon as he stepped over the threshold I knew I was in safe hands. I cannot recommend them highly enough. Marion, London
5/5
GoogleCarlton have been amazing, a genuine independent estate agency with staff who go the extra mile and actually really know and love their area ... Islington. I have both bought and sold with them and find their approach both caring and …
5/5
GoogleWe had an excellent experience with Carltons. Tim was unfailingly responsive, straightforward, sensible and helpful. His advice was spot on, and he helped us navigate the inevitably stressful process very well indeed. We are very grateful and would highly recommend!
5/5
YellCarlton found it we bought it
Tim and the team at Carlton made our purchase of an invetment property straight forward. Highly professional with great local knowledge. They have set the bar very high for other agents and as yet no one has come close.
5/5
GoogleExcellent service, highly recommend. Tim couldn't have been more helpful or responsive in selling our property, with many a word of wisdom along the way. Unlike some other agents I came across (!) they were very straight in all their dealings. Would definitely use again.
5/5
GoogleExcellent service, highly recommend. Tim couldn't have been more helpful or responsive in selling our property, with many a word of wisdom along the way. Unlike some other agents I came across (!) they were very straight in all their dealings. Would definitely use again.
1/5
GoogleAVOID AT ALL COSTS! The letting department are beyond incompetent. Jonathan Meakin and Ally Grist are unable to indulge in simple common courtesy, they are rude, ignorant and incapable. After they wrongfully didn't protect my Tenancy Deposit, I had to take them to a small claims court, which is still on going, a year later! They turned the other cheek and took no responsibility for their mistake and actions, as it seems they have done in the past, according to other reviews! Carltons are the WORST! AVOID AVOID AVOID!!!!
1/5
GoogleVery bad experience with the lettings department. I had an appointment for a viewing for which I quit work early. Train delays made me worry that I might be a bit late so I called thirty minutes in advance to let them know that I might be five or ten minutes late. I was told that if I was going to be ten or more minutes late I shouldn't bother coming over because they were on a very tight schedule, so I said that I would try to make it in time and if I was going to be ten minutes late I would let them know and try to reschedule. In the end I arrived three minutes late and the agent had already left site. I called the office numerous times to inform if there was any possibility that the agent would come back. Each time someone would tell me that they would call the agent and let me know. However, every single time they didn't have the courage/decency to call back and let me know. In the end I waited 15 minutes in front of the property hoping that someone would come back or at least notify me that it wasn't worth waiting for me. In the end I quit work early, wasted 45 minutes of my evening and got nothing but rude/uninterested feedback from the office personnel. Also, after this no one got back to me to rearrange or anything.
1/5
GoogleDreadful lettings service. Before and throughout the tenancy, basic levels of customer service were non-existent. Even when we took legal proceedings over issues in our rented accommodation, Carlton didn't take or accept any responsibility. They are wholly responsible for a breakdown in relationship between us and the landlord, which resulted in us cancelling the tenancy and leaving the property. They couldn't manage their way out of a cardboard box and lettings simply aren't a priority. They will charge you extortionate amounts for anything they possibly can and offer no service at all. And after all that, they will turn the other cheek. I wouldn't rent or list a property with these cowboys if they offered me a million pounds. Rude, unhelpful and don't seem to know what they are doing. Avoid at all costs!
5/5
GoogleI highly recommend Carlton Estate agents. They have been letting for me for five years. They fully manage the let both assuring all certificates are up to date and rental paid on time. They help my tenants if they have any problems no matter how small: washer on a tap to cooker replacement. I have found the Carlton team both courteous and quick to resolve any issues.
5/5
YellAn excellent estate agent - highly recommended
Carlton estate agent provided excellent service when, in my experience, it is so hard to come by amongst estate agents as a whole. They enabled me to purchase our house taking the stress out of the negotiation and giving me sensible advice at every step of the process. They were courteous, professional, efficient and readily available even outside of office hours. I would recommend them wholeheartedly.
1/5
TrustpilotAvoid if possible
Lettings team are rude and unhelpful, especially Jonathan Meakin.
5/5
GoogleWe had a great experience with Carlton Estate Agents, and would definitely recommend. Jake helped us navigate the whole process and get our new home with a lot of professionalism, transparency, and a kind attitude throughout. Thanks!
5/5
GoogleExcellent letting and management service for our Islington flat. Ally and Jonathan especially good. Seem genuinely concerned to be helpful and to look after the tenants as well as the landlords. Especially good to have them oversee tradesmen when things need fixing or replacing. Fair price for an excellent service.
5/5
GoogleI recently sold my property via Carlton Estate Agents and had an excellent experience. I had been recommended by a colleague who had sold his flat 6 months previously. I have bought and sold many times over the years but never received such a professional service. I would highly recommend.
5/5
GoogleIncredibly quick service from the lettings team at Carlton. Having returned home from hospital with a new born baby we were horrified to have no heating and hot water. A plumber attended that same morning and rectified the problem swiftly. 10/10 from the Carlton property management team!
5/5
GoogleHave been dealing with Carltons for many years now buying / letting properties and always been very happy with the team and service. I find Independents have a lot more to gain in the longterm by working harder for their clients!
5/5
GoogleFantastic service from beginning to end. I felt very looked after by Carlton - they provided expert knowledge and sound advice. Recommend.
5/5
GoogleEfficient and professional. Tim could not have been help in helping us find an investment property. Would only consider Carlton going forward.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Carlton Estate Agents's London office has 59 reviews across three platforms: 54 on Google, 4 on Yell, 1 on Trustpilot.
Carlton Estate Agents London is rated 4.3 out of 5 across all 59 reviews, and 4.3 out of 5 on Google from 54 reviews.
Carlton Estate Agents London, 320 Upper Street, London, N1 2XQ.
