Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI want to give a huge shoutout to Paula Bates for being an outstanding agent. Not only is she trustworthy but she goes an extra mile to make life easier for us. She listens and understands our requirements, based on her experience she helps us navigate the uncertainty in the market. She got me the place I wanted and has been extremely professional in dealing with us. Highly recommended if you are new to London and looking for a place for your family. Thank you Paula for your relentless support, could not have done it without you.
Deblina · 13 June 2023
★★★★★ 5/5
GoogleCampbell residential agency was really helpful when we reached out to them with our let requirements. Special thanks to Paula who dedicated a lot of time and effort to help us find the right place. She was extremely professional during viewing bookings and proactive with the search of available options.
Hitali · 28 October 2024
★★★★★ 5/5
GoogleCouldn’t recommend more!
So happy I found Paula from Campbell residential. She was so attentive and great at dealing with our process of finding a place and then moving in. She’s also lovely and it was so nice to have a chat!
The search in general was getting stressful and exhausting then I got in touch with Paula and it was a breath of fresh air.
Thank you very much for all your help. We’re now all moved in and no issues before, during or after moving in.
Rafael · 25 April 2025
★★★★★ 1/5
GoogleGreat at inspection. But to be honest once they'd closed the deal and we'd signed the contract, they were unresponsive and unsupportive across the majority of matters during our tenancy.
One example, we spent many weeks securing our broken fridge closed with a chair, many months using a mattress with the springs coming through, before they finally reponded despite the many times we'd raised the issues.
Jessica · 30 June 2025
★★★★★ 5/5
GoogleThank you Paula ! Great agent, responsive, efficient and went over and about for myself and partner. Super professional and very happy with service - recommended- thank you again all your hard work x appreciated!!!
Jojo · 28 October 2024
★★★★★ 5/5
GoogleI cannot thank Paula and John enough for their timely assistance in the sale of our former family home. Both went the extra mile to ensure a timely exchange and completion. Highly recommended, and will gladly refer more business to them. Professional, honest and sincere people - don’t go to anyone else. Thank you Paula and John!
Dr · 13 June 2023
★★★★★ 5/5
GoogleCampbell Residential were fantastic when I was selling my flat. They found a buyer very rapidly and were exemplary professionals at all times: completely trustworthy- which is unfortunately not always the case with Estate Agents. Property transactions are potentially stressful but Paula was amazing, very friendly and always reassuring- for which I remain extremely grateful. Now I have found them I will always use Campbell Residential in the future. I cannot recommend them highly enough: they are the rarest of the things in the property sector- genuine, amiable and utterly honest.
Michael · 14 June 2019
★★★★★ 5/5
GoogleWe rent an apartment via Campbell Residential. Paula helped us find this lovely place. She truly understands our requirements, responsive and patient which made the entire renting process was smooth and professional. She was absolutely amazing!! We truly appreciate Paula for providing such fantastic service.
If you're looking for a professional, responsive and dedicated agency to help you find a place in London, I would highly recommend this estate agency.
Leona · 27 December 2024
★★★★★ 5/5
GoogleI've been a Tennant with Campbell Residential for over a year. They have been exceptionally helpful and patient in the initial renting process. They are very responsive to any issues with the apartment and have always fixed them in a timely manner. Shout out to Paula who has always been a pleasure to talk to and is very understanding when any problems arise.PositiveResponsiveness, Quality, Professionalism
Andreea · 13 June 2021
★★★★★ 5/5
GoogleWe rent an apartment via Campbell Residential. Paula helped us find this lovely place. She truly understands our requirements, responsive and patient which made the entire renting process was smooth and professional. She was absolutely amazing!! We truly appreciate Paula for providing such fantastic service.
If you're looking for a professional, responsive and dedicated agency to help you find a place in London, I would highly recommend this estate agency.
Yuhan · 24 September 2024
★★★★★ 5/5
GoogleI recently rented an apartment through Campbell Residential and am now under contract with them. From booking the viewing to finalizing the lease, the entire process was smooth and professional. My agent, Paula, has been exceptionally helpful, consistently responding to my inquiries and requests. Based on my experience, I would recommend this letting agency for their professionalism and quality service.
Masheer · 27 December 2024
★★★★★ 5/5
GoogleI recently ended my relationship with the agency because I moved out of the flat I was renting from them.
I can firmly say that the agency is highly reliable and professional.
My agent's name was Paula; she is a lovely lady and took good care of us.
I cannot thank her enough for her kindness.
Great service is guaranteed!
Cristopher · 27 December 2024
★★★★★ 5/5
GoogleAfter 13 years of renting in London, I finally found a caring property manager who wants the benefit of both landlord and tenant. I highly recommend John and Paula who go above and beyond for their tenants and make you feel taken care ofPositiveResponsiveness, Quality, Professionalism, Value
Illy · 13 June 2022
★★★★★ 5/5
GoogleGreat experience. I spent a year and a half with them. John is a lovely guy who will treat you like a human. Professional and considerate. Highly recommend.
Adam · 14 June 2018
Agent replied · 14 June 2024
Dear Adam
I am pleased that you had a great experience using Campbell Residential as your letting / managing agent.
We wish you all the best for the future.
From the team at Campbell Residential
★★★★★ 1/5
GooglePaula showed me a flat in Stratford. The viewing lasted 5 minutes and it felt extremely rushed. I ended up putting an offer on the flat and waited almost a week to hear back from her. She said she had forgotten to text me back about my offer. Extreme lack of professionalism and care. Don’t waste your time with this agency!!
Danae · 16 September 2024
★★★★★ 5/5
GoogleIt has been super stressful trying to find a place in the current market manic. Paula has been proactively helping me to find a place. Thank you for your effort! It is really appreciated!
Esmée · 13 June 2023
★★★★★ 5/5
GoogleHave been living in London for 12+ years and i know how difficult it is to rent peacefully. John & his team are very responsible, reliable and most importantly human. they take care of issues when needed and things get fix when needed too. Been renting with them for about 3 years and very happy, would definitely recommend.
Gianina · 28 September 2024
★★★★★ 5/5
GoogleI purchased a property marketed by Campbell Residential. Throughout the process from arranging viewings to managing the conversations during conveyancing to handing over the keys, Paula was always responsive and worry-free, making what is normally expected to be a stressful process, slightly less stressful. She is lovely in-person too!PositiveResponsiveness
Wing-Hou · 13 June 2021
★★★★★ 5/5
GoogleWe worked with Paula at Campbell Residential to help us buy our first place in London. She patiently answered all our questions and helped chase paper work and solicitors so we could move in!
We are now happily in our first place on land in London.
Sarah · 14 June 2018
★★★★★ 5/5
GoogleReally happy with the service I recieved. Paula especially...everything went extremely smoothly and any questions I had were answered quickly and clearly. Paula was always there to help day or night. Really an outstanding company! 10/10
Alan · 13 June 2021
★★★★★ 5/5
GoogleWe had a seamless experience with Campbell Residential being our letting agency. They helped us get an amazing apartment at a prime London location with ease. The communication was prompt and the queries were resolved in a timely manner.
Dev · 28 October 2024
★★★★★ 1/5
GoogleI rented with them in Greenwich and they are not responsive at all. It takes months to get something fixed but if they want to get something done from you, you will be bombarded with text, call and emails. If you have already rented with them then beware that you are logging every issues in the house with proof with photos with them (issue reported over email will not work) otherwise you will have to pay the charges they think appropriate from your deposit without presenting the appropriate bills. They charged me 450£ for end of tenancy cleaning and me being new in London didn't know much about things and had to pay it.
They are 2 person agency so once you rent the house they will not bother to check how are the things. Go with some agency which has proper teams and good support for customers. Just google the top agencies in your area.NegativeResponsiveness, Professionalism, Value
Komal · 13 June 2021
★★★★★ 5/5
GoogleI want to thank Paula Bates for all her help and support. An excellent and trustworthy service.
Vera · 16 April 2023
★★★★★ 5/5
GooglePaula was professional and extremely helpful I would recommend their service!
GlovesGloryBoxing · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
