BPS London London reviews

★★★★★ 5/5

Google

I have been looking for a property to rent for months and at the beginning of this process I met Michelle. I could immediately feel I could trust her and the company, which was not the case with any other estate agent. BPS has a family feel to it. With Michelle there is no hard sale, she actually listens and makes an effort to understand what is it the you want. I have been particularly impressed by and grateful for BPS willingness to give me advice and share their expertise even when a property was advertised by a competitor. Michelle is a true professional.PositiveResponsiveness, Quality, Professionalism, Value

Tommaso · 27 August 2022

★★★★★ 5/5

Google

I have used BPS for several years, both for lettings, and more recently on the sales side. They have always been highly responsive, courteous, professional, and gone far beyond what a standard agency would do for a client, handling all renovation and maintenance works as well as dealing with the freeholder in relation to the latter's obligations. I would particularly recommend Mahir on the sales side, Oliver for lettings and Sheena at the accounts end.PositiveResponsiveness, Quality, Professionalism, Value

JULIAN · 27 August 2022

★★★★★ 5/5

Google

I lived on Grays Inn Road for a year, and BPS was highly professional and efficient in handling all the procedures from the start of the lease to the end. Their service was very friendly, and during my stay, any issues with appliance repairs were promptly resolved. I highly recommend the house managed by this agency! Thanks to Valerija Kotova, Michelle Teckchand, Sheena Youlden, and Oliver Youlden, they are the best counselors! :)

王欣阳 · 23 October 2024

★★★★★ 5/5

Google

Helena Penn was absolutely fantastic in helping us rent a property. She was professional, knowledgeable and responsive throughout the entire process.

Karina · 13 February 2026

★★★★★ 5/5

Google

My experience with BPS London was excellent and I highly recommend them for anyone looking for a new flat. The team was professional and helpful from the start! Special thanks to my agent Maddie Schutte, who went above and beyond. Maddie was always there to answer questions, arrange viewings, and guide me through the flat-search process. I can say without a doubt that Maddie and the BPS team made my move much easier. They've earned my trust and future business. If you're looking for a new home in London, BPS London is the go-to choice.

Alexander · 17 September 2023

★★★★★ 5/5

Google

I was introduced to BPS by someone in early 2022. I engaged them to look after my property in London and I cannot emphasis enough that what a wonderful experience to deal with the whole team. They are superb in all aspect of dealing with anything, their communication skill and their efficiency in dealing with day to day issues with tenants is just mind blowing. There is noting impossible in their book, anything I have asked, they get it done. If you want to try them out, you will not regret it. Good Job BPS.

Haresh · 18 April 2023

★★★★★ 5/5

Google

Amazing service, everyone is so friendly and helpful. Very responsive when dealing with any issues I faced with especially Val and Oliver!!

Kinal · 18 October 2025

★★★★★ 5/5

Google

BPS sold our flat in the local area. Mahir was professional and clearly knew the market and potential valuations better than other estate agents that I had spoken with. Throughout the process he was helpful, efficient and professional which resulted in sale agreed after only 2 viewings. I would highly recommend.

Iain · 30 May 2022

★★★★★ 1/5

Google

Extremely unprofessional. I called five times in a single week about a property I was very interested in, yet was ignored each time. I was promised multiple call backs that never happened. When I finally followed up at the end of the week, I was told viewings had closed and my only option was to make an offer based solely on a video, an absurd suggestion. Absolutely terrible service.

Andres · 19 August 2025

★★★★★ 5/5

Google

BPS are wonderful- so attentive and understanding to all of our needs, especially Mahir and Ella. We have lived in our flat for coming up to 3 years now and it has been absolutely incredible. They are quick to respond and always keep us informed about things.PositiveResponsiveness, Quality, Professionalism

Naomi · 27 August 2021

★★★★★ 5/5

Google

I want to say thank you to Grwendill Gomes for his precious help. I had some issues with the deposit and he not only helped me out but also put in some extra effort to get the best result for me. While he was walking that extra mile, he always kept being extremely friendly and was very responsive too. Big thumbs up and thanks again for everything!

Zeki · 31 March 2023

★★★★★ 5/5

Google

Listed my first property with Michelle. As an agent Michelle was helpful, proactive and went the extra mile to ensure I found the right tenants. Fully reccomend BPS to anyone looking to have their property let out.PositiveResponsiveness, Professionalism

Fariha · 27 August 2022

★★★★★ 5/5

Google

Madeleine (Maddie) & Michelle of BPS London has been very helpful throughout the process, and despite my niece Asqina is still waiting for the visa approval to be approved, both of you came up to suggest and negotiate with the landlord for the extension and ensure the flat is not re-advertise again. Thank You so much for the excellent service and constant communications.

MS · 6 October 2022

★★★★★ 1/5

Google

I live in an apartment managed by BPS London in Stratford. We have had an issue with our heating and hot water since we moved in. I have raised this 8 times with the managing agent who seem incapable of rectifying this issue. They have sent multiple different contractors who continuously contradict each other (and one who even left some of his blood on our walls!) but have not actually resolved the matter. In addition, I cannot get the information required for content insurance from the BPS Directors, and I doubt they would agree to compensate me if something goes wrong. When I try to call Dominvs (the landlord) to escalate the matter, the phone just rings. If you want good customer service, don't live in an apartment owned by the Dominvs Group or managed by BPS London.

Tim · 30 May 2022

★★★★★ 5/5

Google

Mahir was very helpful throughout the buying process of our flat in Bloomsbury. I wouldn’t hesitate to go back to BPS London the day I decide to rent out the property.

Adrien · 30 May 2022

★★★★★ 5/5

Google

As a tenant, found them to be extremely professional, flexible and sincere - especially during Covid. Work with landlords who reflect similar values. Personally worked with Mahir who has been great!

Haider · 30 May 2022

★★★★★ 5/5

Google

Valerie was very helpful and extremely friendly and dealt with our leaking tap issue promptly!

Evelina · 4 April 2025

★★★★★ 5/5

Google

We have listed our rental flat with BPS London for several years now. I have found every member of the team exceptionally professional and immediately responsive. I was recommended them by a colleague who has listed them long term and also found them so. I wholeheartedly recommend BPS to anyone wishing to have their property managed by a sincere team of hard working individuals who are always a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Alice · 27 August 2022

★★★★★ 5/5

Google

Really good, The consultants, Helena and Martina, were both very patient. As an outsider, there were many things I didn't understand and they would explain them very carefully. They were very kind and helped me find a place to stay after I arrived.

Yujia · 18 October 2025

★★★★★ 1/5

Google

Avoid working this agent. Were completely irresponsive and non-cooperative when trying to secure a property with them. The landlord had accepted my offer, hence the holding deposit was transferred. After several emails asking for confirmation of the agreement for the let, and no response, I was told the following day that I will not be getting the property after all, due to an apparent change of heart the landlord had. Now the question I ask myself is whether the landlord too was put of by the incompetence of this establishment, whether it is made up and the property was let to a higher value, or maybe it is true!? I have my guess set.NegativeResponsiveness, Professionalism

Constantin · 27 August 2021

★★★★★ 1/5

Google

Terrible company to work with, communications are very slow, with emails and phonecalls repeatedly getting ignored. Took 5 months to fix a leaking roof (every time it rained water came into one of the bedrooms). 1 star is too much for them

Adam · 18 September 2025

★★★★★ 5/5

Google

Great ongoing service through the tenancy period. Special mention to Owen who provides prompt and proactive fixes to home issuesPositiveProfessionalism

Celine · 27 August 2022

★★★★★ 1/5

Google

An almost confrontational atmosphere for those on a budget: right at the reception they asked how much I could pay, then curtly replied that they had nothing for me, and I was invited to leave. They didn't even ask for my contacts and the …

Alessandro · 14 April 2024

★★★★★ 5/5

Google

Many thanks Michelle for your professionalism and your kindness. It has been a real pleasure for me to work with you for one of my clients. You 've made everything go smooth, helped sort out unforeseen situations and your follow up was excellent. I'll be delighted to work with you again. Brigitte

Brigitte · 30 May 2022