Blackhorse Mills London reviews

★★★★★ 5/5

Google

I just left BHM after 5 years and will miss the community there. The staff are friendly and always happy to help however they can. If you are going to move in I would try to get a wetlands view as it’s what makes BHM so special. If I ever raised that any work was need in the flat was resolved the same or next day. The rent increases are high like most rentals in London but they do discount them for existing tenants. Sometimes there were small issues like one of the two lifts for a building not working for a while but I found it much better than at my previous private rentals. It’s also a real shame that the coffee shop and pizza/cocktail places have shut as it would make a difference to have a good food place. It would be good if they could do something to help a local business use the space.

Robyn · 9 April 2026

★★★★★ 5/5

Google

We moved into BHM in March (with our toddler and dog) and are enjoying our time here. Everything is clean and well maintained and the facilities are great - especially the pool. The team are always super friendly and helpful with sorting any issues we’ve had.

Jennifer · 14 October 2025

★★★★★ 2/5

Google

We have been living at Blackhorse Mills (Brookwell building) since its launch in 2020. The early days were great, things were well-managed, and the staff were friendly and available (especially Darek), even during the Covid period. Back …

Alexis · 14 July 2025

★★★★★ 1/5

Google

Terrible management issues that just don't stop. We've been living here for the last 18 months and suddenly out of the blue the management team reaches out saying "we expect you to pay the deposit again" which we have already paid before renting the flat. It's also common knowledge no landlord will let you move in before they get the full deposit. Funnily enough they sent us a payment reference number 18 months ago confirming they received all the payments. But suddenly now the management decides to harrass us for no reason with constant emails even after we provided proof from our bank. So dissapointed with the management. Legal and General are great landlords but the team they've hired (urbanbubble) are absolutely terrible and have absolutely no regard for residents living in the building.

Mehak · 14 September 2025

★★★★★ 1/5

Google

On 27 June, a curious thing happened: loads of resident’s access fobs - those magic little keys you need to get into your own home and the amenities you actually pay for - decided to stop working. The result? Many of the 479 flats in the development now have to phone reception and wait to be rescued, like bewildered guests locked out of a hotel. At first, the fix was promised in a week. Then “a couple more weeks.” Now, it’ll be nearly two months just for the contractor to “review” the problem (as per photo), and that’s not even a guarantee it’ll be fixed. At this rate, we’ll have teleportation before we have working fobs (negating the need for fobs all together!). To be clear, some of the staff on the ground are lovely and do their best, but they’re being hung out to dry by a management & process structure that couldn’t organise a queue in England (ask a Brit if you don’t understand that one!). From the outside, this place gleams like a property developer’s fever dream; and yes, it could be fantastic. But behind the gloss is a masterclass in ineptitude. For the price you pay here, not being able to get into your own building is less of an inconvenience and more of a punchline. (Naturally, I asked for a discount. Naturally, I was told no.) If you enjoy paying top-tier prices for bottom-tier management, step right up. If not, spend your money somewhere less committed to redefining the word “useless.”

Abigail · 11 August 2025

★★★★★ 5/5

Google

I've had a very stress free move thanks to the help from the brilliant team at Blackhorse Mills. Luke was very patient answering all of my questions over the phone and went the extra mile to help reassure me. The external referencing portal was a little confusing, but after asking Anna for guidance I was all set. The day I moved in Tommy was more than helpful, and caught up with me the next day to give me a very detailed walkthrough of the facilities and area. Thanks very much to all of the team!

Simon · 12 June 2022

★★★★★ 5/5

Google

We love living here! From our first viewing we knew this place was for us and the team made everything about moving in so easy! Victoria was great when we had our viewing and Anna was amazing answering all our queries up to and after the move in! All of the on site staff have been really friendly when working in challenging circumstances. It’s a shame we can’t access all the amazing facilities yet- but hopefully it won’t be too long until we can get in the pool!

Camille · 12 June 2020

★★★★★ 2/5

Google

We have lived here for 4 years and at the start, absolutely loved it! The building is amazing, pool is great, and a good place to meet people. We are sadly going to leave in a few months as the life has really left this place. Impossible to get communication from the admin team, all the good people have left. The lifts are always broken which is horrific on the 14th floor, and basically no body cares, no one is ever there to help, all the group chats filled with constant issues. I don't think it's worth the money anymore and we're sad and miss the way it used to be!

Joseph · 24 October 2024

★★★★★ 1/5

Google

If you’re keen on building your leg muscles this place is for you. Being on the 16th floor with consistently broken lifts has been frustrating to say the least. The staff are not communicative at all and it takes forever to get problems sorted. This one lift has been broken for 3 months now. Bin Chutes only work twice a week not to mention the occasional lack of hot water. Value not matching the rent if you ask me.

Swank · 24 October 2024

★★★★★ 4/5

Google

Staff and facilities are great. Everybody is very welcoming and helpful. Outside spaces could be cleaner and don't appear to be looked after very well, especially the patio between Lockworks and Fairleads. Furniture has a very nice design, but it's poor quality - TV stand and sofa are asymmetrical and wobbly, doors are uneven and even after being replaced for a new one, still looks terrible. Furniture company very disappointing.

Mariana · 12 June 2021

★★★★★ 1/5

Google

If you’re a fan of stairs, this building might be for you because the elevators have been “under repair” for over three months. If you enjoy spiders, you’ll appreciate the infestation. And if you love cold showers, you’re in luck because the heating is off every other day. Even though the agency has an office in the building, there’s hardly no one ever there, certainly no one who can answer any question about the most basic things.

Stephane · 24 October 2024

★★★★★ 1/5

Google

On 27 June, a curious thing happened: loads of resident’s access fobs - those magic little keys you need to get into your own home and the amenities you actually pay for - decided to stop working. The result? Many of the 479 flats in the …

Abi · 14 September 2025

★★★★★ 5/5

Google

This place is amazing 🤩 I love everything about it. The apartments are beautiful and the amenities are innovative and well designed. 😍 Building is safe and secure. Onsite gym and pool, and soon to be outside tennis court and terrace...and more. Staff is very kind and helpful. Special thanks to Darek for introducing and showing around and Anna for helping with the moving in. 💯👌🏼

Annie · 24 August 2020

★★★★★ 5/5

Google

This place is amazing 🤩 I love everything about it. The apartments are beautiful and the amenities are innovative and well designed. 😍 Building is safe and secure. Onsite gym and pool, and soon to be outside tennis court and terrace...and more. Staff is very kind and helpful. Special thanks to Darek for introducing and showing around and Anna for helping with the moving in. 💯👌🏼

Annie · 12 June 2020

★★★★★ 5/5

Google

Very pleased with our new home and all the amenities. Help is always on hand from the brilliant staff. Special thanks to Anna and Darek who made the move in so easy. The concierge team have also been so friendly and helpful from move in to a lovely smile and hello on entering and leaving the building.

Romana · 12 June 2020

★★★★★ 5/5

Google

We love everything about the Blackhorse Mills: lots of amenities, great location (200m from station), and amazing views of the wetlands/city. Anna was a pleasure to talk to and made the application and onboarding process really easy. Special thanks to the Front of House staff for keeping everyone entertained with weekly online activities during the lockdown.

Kenelm · 10 June 2020

★★★★★ 5/5

Google

This place has everything you need when renting in London. All the facilities and the nicest and most helpful staff ive encountered renting in London for the past 8 years. Thanks Victoria, Anna, George and everyone else on the team that makes me smile when I get home from a long day at work.. Oreshia

Oreshia · 12 June 2020

★★★★★ 1/5

Google

Poor upkeep of the building is a regular problem most notably the lifts, with one left currently being out of action for well over 8 months at this stage and 120+ apartments dependent on one lift that also goes out of order weekly. …

Barry · 14 April 2025

★★★★★ 1/5

Google

A pet-friendly building where dogs aren't allowed to urinate in the outdoor garden, staff chase and approach residents when their dogs urinate, but they don't care about residents using drugs in the same area.

Rafael · 2 August 2025

★★★★★ 1/5

Google

UPDATE JAN 2025: After six months, not only has the broken lift not been repaired or replaced, but we are now officially without any lifts in a 15-level building! Are they serious? In a residential complex where a studio flat costs £2,000 …

Federico · 14 April 2025

★★★★★ 1/5

Google

It seems nothing in this building ever works (lift has been broken for months, trash chute, hot water issues) and the staff is rarely proactive with communication on issue and flat out doesn’t respond to emails most of the time. Has so much potential but not really worth the headache, especially at this price point.

Chris · 24 October 2024

★★★★★ 1/5

Google

Useless management team that will hold your deposit to ransom at the end (including ignoring all communications from the TDS). We lived here for 6 months and it was a perfect, albeit expensive, stop-gap while we purchased a home. The place …

Joe · 14 April 2025

★★★★★ 5/5

Google

Well built development

P · 7 April 2026

★★★★★ 1/5

Google

Fully review pending.

Ollie · 14 February 2026