Trusted Agent profile · London
★★★★★
518 reviews across 2 platforms
City Road, London, EC1V 2AB
Part of Berkeley Homes North East London Ltd, see every office.
Berkeley Homes North East London Ltd's office in London, at City Road, is rated 3.8 out of 5 across 518 reviews on two platforms, including 22 Google reviews rated 3.5.
Tell us what you need and we'll put you in touch. Berkeley Homes North East London Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotExcellent Job Overall
Very happy with our recent investment in a flat at SQP. Given that we are based overseas it was essential that the sales / service team kept us abreast of all upcoming deadlines etc. throughout the project - which they did. Also, found the team to be most helpful, prompt and accommodating on our various queries. Excellent job overall.
5/5
TrustpilotBrilliant experience from day 1
Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.
4/5
TrustpilotOverall very happy with Berkeley Homes…
Very happy with Berkeley Homes customer service. Our new home is stunning and we are very happy. Some room for improvement and a bit of tweaking/tightening up needed to take my survey up from a 4 to a 5/5, but overall very happy with our new home the the service given by Berkeley Homes.
5/5
TrustpilotV good experience
Sales team were great, clear and easy process throughout, and team who did the demo post completion excellent. Completion day gift was a really nice surprise.
5/5
TrustpilotMany thanks to Berkeley Team! We have just moved into our new…
We have just moved into our new Berkeley apartment. The team has been very helpful during our move. We’re very impressed with the very good quality of the apartment and the responsiveness and attentiveness of the Berkeley team. We feel like we are in good hands and trust they will continue to provide excellent management service.
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
5/5
GoogleJust moved into the development, and the quality is great. The staff are very friendly and went above and beyond.
1/5
TrustpilotPoor service
Went to see new development at Edenbrook development.We found service consultant lady was very rude. she didn’t even bother to show the house and explain, we couldn’t get answer for our queries. she doesnt know anything about product she is offering. The way how she was talking was very rude and lack or professionalism which put us of straight away.
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
1/5
TrustpilotUnsafe building - do not trust
We bought a house that was built by Berkeley home. It burnt down really fast because it was missing fire breaks in the walls. A report investigating found this out. Berkeley have tried to dodge this and have taken no responsibility. Google Worcester park fire, all the material is online. Do not trust this company!
5/5
TrustpilotI know it’s an old saying but the…
I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you
2/5
TrustpilotConcierge like to go round taking…
Concierge like to go round taking pictures of peoples balconies just for having a couple bits of washing on their, even though we are in an energy and environmental crisis. Service charge is a rip off as well. Its not great. Don’t bother. Freehold> leasehold all the way.
2/5
Trustpilotemergency centre does not pick up call
The 24 hour emergency centre does not function. No one picks up the phone, even on Saturday non busy hours. I left message. No one called back. It was about water leak. The one who was in charge of emergency should be responsible.
4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
5/5
TrustpilotBig Thanks to Frances, Martina, & Kerri !
The entire estates team at Hareshill have been excellent. I’ve been amazed on how good the customer service has been. Quick to react and excellent at following up.
5/5
TrustpilotGreat experience from beginning to end …
Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!
5/5
TrustpilotAmazing company
Amazing company, from start to finish. They helped with all my questions big or small and never made me feel like an idiot. They made everything so personal, best decision I could have made. The quality and finish is great, and they all go over and above to help.
5/5
TrustpilotThe customer services team of Berkeley…
The customer services team of Berkeley provided timely, professional and consistently good services throughout the property purchase process. It’s really good experience for us. Thanks.
5/5
TrustpilotIt was a pleasure to buy a flat from…
It was a pleasure to buy a flat from Highwood Village the staff was very helpful and polite the sale went very well also there solicitors was very helpful the flat I bought its fantastic very pleased with the way it turned out just what they said a lovely building.
5/5
TrustpilotThe best developer I know
The best developer I know. High end spec, great customer journey from the start until completion and beyond. Can’t recommend them highly enough.
1/5
TrustpilotDo not buy from Berkeley
Do not buy from Berkeley. Lived in a flat in Worcester Park which burnt down in 20min. Berkeley initially admitted liability (staying they had let us down) but since the passing of Tony Pidgley they have made a U-turn and denying all. They build shoddy homes that are made to look nice.
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Tell us what you need and we'll put you in touch. Berkeley Homes North East London Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
