Trusted Agent profile · London
★★★★★
441 reviews across 2 platforms
Unit 1, 1B Fountain Park Way, White City Living, London, W12 7NP
Benham and Reeves White City's office in London, at Unit 1, is rated 4.5 out of 5 across 441 reviews on two platforms, including 25 Google reviews rated 5.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
TrustpilotHighly experienced and professional
Highly experienced and professional, I’d recommend Thomas for his brilliant communication and commitment to delivery. Very pleased with the service I received from him and the Benham & Reeves Colindale office in the process of my home sale.
Hi Bea, thanks very much for sharing a five star rating here which Thomas and the Clindale property sales team are very pleased to see. We are really glad you felt well supported throughout the process of your property sale. It has been our pleasure to assist you. - Ruth, B&R
5/5
TrustpilotDele and his team in Hampstead are simply amazing at what they do!!
Dele and his team in Hampstead were excellent. After a short discussion, he came over, viewed my flat, took pictures, listed it and, despite it being the end of the season he was able to rent it out at my asking price. The whole process was smooth and completely simple!
Hi Tanaka, we are thrilled to hear you've had such a great service experience letting your property with Benham and Reeves. Dele and the Hampstead lettings team are very pleased to know you've felt so well supported throughout the process. Thanks for your custom. - Emily, B&R
5/5
TrustpilotThomas and Nick in Colindale have been very helpful!
Both Thomas and Nick have been very helpful throughout the buying process in the recent months for our flat in Colindale. From the viewings, through the negotiations, searches and enquiries, and more recently during completion, they have been really responsive, and have helped to facilitate communication between all the parties. I would absolutely recommend their service, and will be sure to come to them again in the future.
Hi KK, we're thrilled to hear you've had such a great experience buying a property with our Colindale property sales team. Thomas and Nick are really pleased to have assisted you and this kind service feedback means alot. Thanks for your custom with Benham and Reeves Colindale. - Emily, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotWe’ve been renting with Benham & Reeves…
We’ve been renting with Benham & Reeves for the past 3 years and the experience has been incredible. Starting with the ease of communication and timely help with the smallest of issues raised. Special mention to Shaun and Edelyn who have been our agents. They have been looking after us very well and we’d 100% recommend them to everyone
Hi Shruti, we are very pleased to hear you are having a good renting experience with us - both Shaun and Edelyn are glad to see acknowledgement of their lettings expertise. We appreciate your custom. - Ruth, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
TrustpilotPeace and quiet.
Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.
Hi Pawal, thanks very much for sharing a five star rating here which Thomas and Yuan in our Ealing property sales team are very pleased to see. We are glad to hear we exceeded your service expectations and it has been our pleasure to assist you with the purchase. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotRecently moved into White City Living
Recently moved into White City Living, and the service from the team at Benhams has been exceptional.
Thanks very much for this delightful feedback about the service you have received from our lettings and property management team, we are thrilled to hear you feel so well supported as a tenant renting with Benham and Reeves. Thanks for taking the time to ackowledge the service provided here which Di and Denisa are glad to see. - Emily, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
5/5
TrustpilotExcellent property management service, highly recommend!
I’ve been using Benham & Reeves to manage my rental property, and I couldn’t be happier with the service. From start to finish, they’ve been professional, responsive, and proactive in handling everything. My letting agent, Samuel Collins, has been particularly helpful, always keeping me updated and ensuring the tenancy runs smoothly. It’s a relief to have such a reliable team taking care of everything. Highly recommended!
Hi Ding, we are thrilled to hear you are having such a great service experience having your rental property let and managed by Benham and Reeves. We are glad to hear you are well supported, notably by Samuel which is great to hear. Thanks for your continued custom, it is appreciated. - Ruth, B&R
5/5
TrustpilotThanks Kayleigh for your persistent support!
Really positive experience with Benham and Reeves, especially Kayleigh, who helped coordinate and manage a long-running intercom issue in my flat.
Hi Nyomi, we are pleased to hear you are having such a great service experience from Kayleigh in our property management team and that you you feel well so supported in your property tenancy. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotProfessionalism in Property Management
Mr Ivan Hrissimov has been managing the letting of my apartment for more than 10yrs. He is a hardworking manager, always impress me with his swift actions in getting me a good tenant without any lapse in tenancy. My recent re-letting was yet another successful one within a few days. I’ve full trust in his professionalism and dedication. And that’s one of the main reason why I continue to have faith in Benham and Reeves.
Thank you Lena, it's great to hear Ivan continues to meet your service expectations and we are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your long-term custom and are grateful for your trust.- Ruth, B&R
5/5
TrustpilotExcellent service from Kaiju Matsuda at B&R
I have had an absolutely excellent service from Kaiju Matsuda of the Japan Desk at Benham & Reeves. Always professional, thorough and courteous and ready with a prompt solution to any issue. Many thanks Kaiju!
Hi Sarah, we are thrilled to hear you've had such a great service experience with our Japan Desk team. Kaiju is very encouraged to see this. Thank you for your custom. - Ruth, B&R
5/5
Trustpilot5 Stars - Stress-Free Move Thanks to Rahim
Moving house can be a nightmare, but Rahim at Benham and Reeves made the entire process smooth and stress-free. Rahim was a professional, efficient, and had the right amount of empathy. He was patient and available to answer our questions (and believe me, we had a lot!).Rahim understood exactly what my husband and I were looking for in a new home. Communication was excellent throughout. I was kept informed every step of the way, and Rahim was always prompt and responsive. Overall, I couldn't be happier with the service I received from Rahim. And also Raj, who helped us with links and keys to our property.
Thank you Rashma for this lovely service feedback with Rahim and Raj are thrilled to see, we appreciate your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves White City's London office has 441 reviews across two platforms: 25 on Google, 416 on Trustpilot (across the whole business).
Benham and Reeves White City London is rated 4.5 out of 5 across all 441 reviews, and 5.0 out of 5 on Google from 25 reviews.
Benham and Reeves White City London, Unit 1, 1B Fountain Park Way, White City Living, London, W12 7NP.
