Trusted Agent profile · London
★★★★★
516 reviews across 2 platforms
6 Hebden Place, Nine Elms Point, London, SW8 2FR
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 6 Hebden Place, is rated 4.6 out of 5 across 516 reviews on two platforms, including 97 Google reviews rated 4.8. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI’m in relation with Benham & Reeves for more than 6 years. Their services is outstanding, professionalism, agility and efficiency. All my thanks to each member of B&R team.
Hi Jalel, we're thrilled you've been having such an efficient service from our Nine Elms letting agents for over 6 years, and we value your five star rating shared here. Thank you for your continued custom. - Ruth, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
5/5
GoogleThanks Anne for assistance with renewing our tenancy agreement, very professional service.
Thanks Ivan, thank you for sharing a five star rating here, we are glad to be of service. - David M, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleEffective and efficient services. Credits went to SARAH and VERONICA . Thank you very much.
Hi Raymond, thank you for sharing a five star rating and for your kind comments about the lettings and property management service you've received from our Nine Elms team, it's great to hear you've found us efficient and effective, we do strive for this. - Emily, B&R
5/5
GoogleWe were very impressed by the letting agents, particularly Kyle Matthews. He was exceptionally helpful.
Hi John, thanks very much for sharing your five star rating here and for mentioning how helpful Kyle has been as your letting agent here in the Nine Elms area. We really appreciate it. - Emily, B&R
5/5
GoogleThank you Raj and Anne. Both of you are helpful
Thanks Candy, it was our pleasure to be of service. - Emily, B&R
5/5
GoogleBenham & Reeves is the greatest agency I've dealt with in London out of all of others. From the time the leasing agreement was signed until check-out, everything was really efficient and seamless. I wholeheartedly endorse Kyle since he is an excellent agent who's been exceedingly attentive. The property manager, Max, has also been very accommodating and responsive. An excellent experience overall.
Hi Alia, how very kind of you to take the time to leave such a lovely review of the service you've had from our Nine Elms lettings and property management team. Kyle and Max are really happy to hear you've had such an excellent experience. To be told we are the greatest Agency you've dealt with in London is very high praise indeed, thank you so much! - Emly, B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
5/5
TrustpilotUk reliable property management company
We’ve been engaging Benham & Reeves to lease our uk apartment last few years . As a foreign investor , their responsiveness and professionalism are commendable. They’ve consistently take good care of my property , ensuring it’s well maintained to attract the best tenants . Their tenant screening process is thorough and we’ve been having responsible
5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
5/5
GoogleGreat service, Sarah is extremely helpful and responds to our queries very quickly. We are very happy with the flat as well. No complaints. Overall excellentPositiveResponsiveness, Quality, Professionalism, Value
Thanks Wayne for your wonderfully positive review and five star rating. Sarah and the team at our Nine Elms branch were thrilled to see this. best regards, Emily Taylor, B&R
1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
5/5
TrustpilotFantastic service
We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.
4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
5/5
GoogleExcellent Service! Well Done Japanese Desk!Yoshi Tsuji, and Anna and the team!
Thank you Li, it's great to hear you've had such a positive experience with our Japan Desk lettings and property management team, we really appreciate this feedback and your five star rating. - Emily, B&R
5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
5/5
GoogleThank you so much for Abbas Efir's great effort. Prompt reply and action!!!! All issues solved smoothly. What an excellent work. Always reliable and worry free from Benham & Reeves - Nine ELMS 5 stars!!!!!
Thank you Danny, it is our pleasure to be of service. Sarah is very appreciative of you taking the time to share a five star rating here. - Emily, B&R
5/5
GoogleHad a great experience working with Di, Zak and Jade on finding my new rental property. From initially viewing the property, right through to the day I moved in, the process was smooth and very efficient. Cannot fault the team, and thank them for all their support. Would 100% recommend Benham & Reeves to anyone else in the future.
Thank you Harry, it's great to hear you've had such a positive experience with our lettings and property management team, we really appreciate this feedback and your five star rating. - Emily, B&R
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