Trusted Agent profile · London

Benham and Reeves Hammersmith London reviews

★★★★★ Excellent

532 reviews across 2 platforms

Unit C, Distillery Wharf Chancellors Road, London, W6 9GX

Benham and Reeves Hammersmith's office in London, at Unit C, is rated 4.6 out of 5 across 532 reviews on two platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

117

Reviews on Google

This office

Trustpilot logo

415

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Benham and Reeves Hammersmith, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Thanks for supporting our home search and enabling a smooth move. Valuable and very friendly service from Wesley.

Matthias · 25 October 2020

Agent replied · 24 October 2024

Thank you for taking the time to review the service you received from our Hammersmith lettings team - a "smooth move" is great to hear. We hope you are enjoying your new home. Best regards, Emily Taylor, B&R

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

5/5

Google

They always find the most suitable tenant which I don’t think is easy. Highly recommended.

Chloe · 25 October 2020

Agent replied · 24 October 2024

Thank you Chloe, we are encouraged to know you have been happy with the quality of tenants we have found you. We cover all of Hammersmith and nearby postals and sell properties too and would be very happy to receive any recommendations. Many thanks, Emily Taylor, B&R

5/5

Google

Dedicated and professional team and the only agent our family would ever use going forward!!

Michelle · 25 October 2020

Agent replied · 24 October 2024

Wow Michelle, this is high praise indeed and we are very humbled by it. Thank you so much for your continued trust in Benham and Reeves, our sixty year history is stronger because of clients like you. Many thanks, Emily Taylor, B&R

5/5

Google

They are reliable and responsible, always reply on our queries in any time.

Norim · 25 October 2020

Agent replied · 24 October 2024

Thanks Norim, we appreciate you taking the time to leave your review here and all the Hammersmith team are pleased to hear you have been getting the good service you expect. Kind regards, Emily Taylor, B&R

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 12 June 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Trustpilot

Great experience working with White…

Great experience working with White City Branch (with Di Gong and Zak Taylor as my letting agents) as a landlord.

B.C · 1 July 2023

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

5/5

Trustpilot

Rent a flat in North London

Rent a flat in North London, straight forward no problem!

Steph · 5 December 2018

Agent replied · 12 June 2024

Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 12 June 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

5/5

Google

Good service, nice flats to rent, good people!!!

Geo · 26 October 2019

Agent replied · 24 October 2024

Thank you Geo for taking the time to give this five star review, we are glad you like our flats to rent and our people. That's what our business is all about. Wish you well with your tenancy. Kind regards, Emily B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 12 June 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Google

Great service, great people

Rob · 25 October 2020

Agent replied · 24 October 2024

Thank you Rob, it is great to hear this and to know you had such good service from the staff at our Hammersmith branch, this really made their day. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

professional

very professional for each step letting agent: Francesca Moralis

Zhiqiang · 18 October 2023

5/5

Trustpilot

very efficient

work very well done

Xuejia · 28 July 2026

Agent replied · 25 September 2026

Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R

5/5

Trustpilot

Great suppprt

Terry · 11 May 2026

Agent replied · 4 June 2026

Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji

Great experience

Johnson · 9 May 2026

Agent replied · 4 June 2026

Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Great Service..

Rating only, no written review.

Sri · 2 April 2026

Agent replied · 4 June 2026

Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Excellent services

Fook · 29 January 2026

Agent replied · 25 February 2026

Hi Fook, thanks for sharing a five star rating here, we're very pleased to hear you've found the service excellent. Thanks for your custom. - Emily, B&R

5/5

Trustpilot

Very good!Timely

红浪 · 27 January 2026

Agent replied · 23 August 2024

Thank you for your kind comment, we are pleased you are finding the service good and timely! Thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Very Good Service and Helpful

Rating only, no written review.

Lau · 22 January 2026

5/5

Trustpilot

Great service and quick responses

Rating only, no written review.

Low · 5 December 2025

Agent replied · 25 December 2025

Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R

5/5

Google

Good

Helen · 28 October 2025

Agent replied · 27 December 2025

Hi Helen, thanks for sharing a five star rating for our Hammersmith Estate Agents, it's appreciated. We are pleased you've found the service good. Thanks for your custom. - Ruth, B&R

5/5

Google

Rating only, no written review.

Sanket · 24 March 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Benham and Reeves Hammersmith's Google reviews

Questions about Benham and Reeves Hammersmith London

Has Benham and Reeves Hammersmith won any awards?

Yes. In The Trusted Agent 2026 awards: Benham and Reeves Hammersmith, London won Trusted Agent.

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