Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThanks for supporting our home search and enabling a smooth move. Valuable and very friendly service from Wesley.
Matthias · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to review the service you received from our Hammersmith lettings team - a "smooth move" is great to hear. We hope you are enjoying your new home. Best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThe issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
Linda · 31 October 2023
★★★★★ 5/5
GoogleThey always find the most suitable tenant which I don’t think is easy. Highly recommended.
Chloe · 25 October 2020
Agent replied · 24 October 2024
Thank you Chloe, we are encouraged to know you have been happy with the quality of tenants we have found you. We cover all of Hammersmith and nearby postals and sell properties too and would be very happy to receive any recommendations. Many thanks, Emily Taylor, B&R
★★★★★ 5/5
GoogleDedicated and professional team and the only agent our family would ever use going forward!!
Michelle · 25 October 2020
Agent replied · 24 October 2024
Wow Michelle, this is high praise indeed and we are very humbled by it. Thank you so much for your continued trust in Benham and Reeves, our sixty year history is stronger because of clients like you. Many thanks, Emily Taylor, B&R
★★★★★ 5/5
GoogleThey are reliable and responsible, always reply on our queries in any time.
Norim · 25 October 2020
Agent replied · 24 October 2024
Thanks Norim, we appreciate you taking the time to leave your review here and all the Hammersmith team are pleased to hear you have been getting the good service you expect. Kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotWould Avoid
My sad experience dictated that they care for their wallet more than customer's satisfaction.
Vas · 15 June 2019
Agent replied · 12 June 2024
Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGreat experience working with White…
Great experience working with White City Branch (with Di Gong and Zak Taylor as my letting agents) as a landlord.
B.C · 1 July 2023
★★★★★ 5/5
TrustpilotExcellent service from Benham & Reeves.
Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.
Darren · 30 October 2023
★★★★★ 5/5
TrustpilotRent a flat in North London
Rent a flat in North London, straight forward no problem!
Steph · 5 December 2018
Agent replied · 12 June 2024
Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R
★★★★★ 4/5
TrustpilotResponsive team
Responsive team, quick, effective, responsive
Jim · 23 October 2020
Agent replied · 12 June 2024
Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R
★★★★★ 5/5
GoogleGood service, nice flats to rent, good people!!!
Geo · 26 October 2019
Agent replied · 24 October 2024
Thank you Geo for taking the time to give this five star review, we are glad you like our flats to rent and our people. That's what our business is all about. Wish you well with your tenancy. Kind regards, Emily B&R
★★★★★ 4/5
TrustpilotResponsive
Responsive, reliable and professional.
Boejono · 31 October 2020
Agent replied · 12 June 2024
Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleGreat service, great people
Rob · 25 October 2020
Agent replied · 24 October 2024
Thank you Rob, it is great to hear this and to know you had such good service from the staff at our Hammersmith branch, this really made their day. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilotprofessional
very professional for each step letting agent: Francesca Moralis
Zhiqiang · 18 October 2023
★★★★★ 5/5
Trustpilotvery efficient
work very well done
Xuejia · 28 July 2026
Agent replied · 25 September 2026
Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat suppprt
Terry · 11 May 2026
Agent replied · 4 June 2026
Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotYoshi Tsuji
Great experience
Johnson · 9 May 2026
Agent replied · 4 June 2026
Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Service..
Rating only, no written review.
Sri · 2 April 2026
Agent replied · 4 June 2026
Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent services
Fook · 29 January 2026
Agent replied · 25 February 2026
Hi Fook, thanks for sharing a five star rating here, we're very pleased to hear you've found the service excellent. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery good!Timely
红浪 · 27 January 2026
Agent replied · 23 August 2024
Thank you for your kind comment, we are pleased you are finding the service good and timely! Thanks for your custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery Good Service and Helpful
Rating only, no written review.
Lau · 22 January 2026
★★★★★ 5/5
TrustpilotGreat service and quick responses
Rating only, no written review.
Low · 5 December 2025
Agent replied · 25 December 2025
Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleGood
Helen · 28 October 2025
Agent replied · 27 December 2025
Hi Helen, thanks for sharing a five star rating for our Hammersmith Estate Agents, it's appreciated. We are pleased you've found the service good. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleRating only, no written review.
Sanket · 24 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.