Trusted Agent profile · London
★★★★★
538 reviews across 2 platforms
Unit C, Distillery Wharf Chancellors Road, London, W6 9GX
Benham and Reeves Hammersmith's office in London, at Unit C, is rated 4.6 out of 5 across 538 reviews on two platforms, including 118 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Benham and Reeves Hammersmith, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have had a good experience with B&R
I have had a good experience with B&R. They are really efficient and quick! I had to move in quicker than I expected and they were really helpful with that! Define recommended.
Thanks Mohammed, we're glad you had such a great experience letting with us. - Emily, B&R
5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
5/5
GoogleWesley helped me greatly in getting an apartment in London. I was impressed by his professional attitude and clear paper work, and was the main reason why I decided to sign my contract with Benham & Reeves. Thanks a lot.PositiveResponsiveness, Quality, Professionalism
Thank you for rating our Hammersmith branch with five stars, we really appreciate it and are pleased to hear you had such a great service experience renting a property with us. best regards, Emily, B&R
5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
5/5
TrustpilotGreat service.Reponses are always quick…
Great service.Reponses are always quick and clear.Very helpful.
Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotI had a good experience with B&R
I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P
Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R
5/5
TrustpilotServices especially response and…
Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!
Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R
5/5
TrustpilotGood service ever experienced before
Good service ever experienced before. Thanks to my property manager Tamae!
Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R
5/5
TrustpilotExemplary Service
I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!
Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R
5/5
GoogleProperty related matters seemed more complicated due to pandemic but we found Wesley at B&R to be highly responsive, polite and professional. This helped to ease letting out the property whilst being kept up to date throughout the entire process. Highly appreciate the service received.PositiveResponsiveness, Professionalism
Hi Su, thanks very much for your feedback here, its great to hear we were highly responsive, polite and professional when assisting you. Glad to hear the lettings process went so well too. best regards, Emily Taylor, B&R
5/5
GoogleI had an outstanding experience in renting a flat in sovereign court. I received an excellent service from Wesley throughout the process. He was very responsible and friendly. I cannot thank him enough. I would highly recommend Benham & Reeves team to anyone!!PositiveResponsiveness, Professionalism
Thanks for your kind review Fatima and for rating our Hammersmith lettings agents with five stars. We're very pleased to hear you had such a great service experience and will be recommending us, we definitely welcome this! Best regards, Emily Taylor, B&R
5/5
TrustpilotB&R and Wesley always respond to my…
B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.
Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R
5/5
TrustpilotVeronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah
Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
5/5
TrustpilotGreat service from Benhams
Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard
Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R
5/5
TrustpilotAll those experieces are totally well.
All those experieces are totally well.thanks for asking.
Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R
4/5
TrustpilotProfessional and helpful …
Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend
Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R
5/5
GoogleI had an outstanding experience in renting a flat in sovereign court. I received an excellent service from Wesley throughout the process. He was very responsible and friendly. I cannot thank him enough. I would highly recommend Benham & Reeves team to anyone!!
Thanks for your kind review Fatima and for rating our Hammersmith lettings agents with five stars. We're very pleased to hear you had such a great service experience and will be recommending us, we definitely welcome this! Best regards, Emily Taylor, B&R
5/5
GoogleGreat service and truly customer centric.
Thanks so much for your kind review and the five star rating, we all appreciate it here at the Hammersmith branch. - David M, b&r
5/5
GoogleThe 5 star service since 2015.
Hi Karl, we're thrilled to see your feedback and five star rating shared here and glad to hear you are still getting five star service for all these years. This is great to hear and we really value your custom. - Ruth, B&R
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Hi Igor, you are very welcome and thank you for sharing a five star rating here, we appreciate it and hope you enjoy your home for another year!- Emily, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
GoogleI have a smoothy and effective experience with the letting team and their professionals could help me easily to elect a suitable home. I’m expecting to have the same level high-quality service from their property managing team. ThanksPositiveResponsiveness, Quality, Professionalism
Thank you very much for rating our Hammersmith lettings service with five stars. We're really pleased to hear you had such a positive experience. kind regards, Emily Taylor, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Hammersmith, London won Trusted Agent.
