Trusted Agent profile · London
★★★★★
497 reviews across 2 platforms
107 Fleet Street, London, EC4A 2AB
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 107 Fleet Street, is rated 4.6 out of 5 across 497 reviews on two platforms, including 68 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleDue to a change in my circumstances I wasn't able to rent the property but Deimante was professional and responsive to all my quires and helped me out a lot. Would recommend them highly.PositiveResponsiveness, Professionalism
Thanks Daniel, we appreciate you giving your feedback and for the five star rating. Kind regards, Emily Taylor, B&R
5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
1/5
TrustpilotWorst agency in London
1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has fixed it yet.3.Moved out from that apartment four months ago, but our deposit has not yet been returned. Now they are trying to write off more money for poor cleaning, although we paid for professional one.4. The agency made appointments to view that apartment while we lived there: several viewings during the day. Showed that flat for two weeks until the agency found clients to rent it.
Hi Daria, sorry to see your complaint here, I will look into this to see what has happened. Deposits are usually returned in a timely manner but can be delayed if delapidations are not agreed by the tenant or landlord. Let me look into this further. regards, Emily B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
TrustpilotTeam @ B & R offered me great support…
Team @ B & R offered me great support and assistance to rent my new flat!
Thank you very much for your lovely feedback shared here, we are glad to hear you feel well supported by our lettings team. Thanks for your custom. - Emily, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
5/5
TrustpilotGreat Service
Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. Overall very pleased with the service.
Thank you very much Amir, we appreciate you taking the time to give us such a detailed, positive review of your property purchase experience and we're glad you were so pleased with the service. Best regards, Emily Taylor, B&R
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
5/5
Trustpilot5 years renting with B&R, they're organized, quick and professional
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.
Thank you very much Fred for your five star rating and detailed reply about our lettings & management service. Xiang is very encouraged by your highly positive feedback, its really appreciated.- Emily, B&R
1/5
TrustpilotAvoid worst estate agents
Avoid at all cost. The worst estate agents. First of all took them 2 weeks to call me back just to book a viewing. Once I viewed I put a deposit down then took them another 10 days for them to turn around and say you haven’t passed referencing even tho I was paying 6 months in advance. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. They have refused to return my holding deposit. I will see them in court. Avoid at all cost.
Hi Rizgar, sorry to see your complaint here as after looking into this, our records show :1. You were shown the property on the 3rd2. The holding deposit forms (which are contractually binding) were discussed, read and signed by you and you paid the deposit on the 4th3. There was never any mention of you paying 6 months rent in advance4. You failed the reference process on the 8th and you were given the reasons for this. The purpose of having such in-depth referencing is to protect both tenant and landlord and the forms you signed were very clear about our rigorous pre-tenancy checks.With regards, Emily Taylor, B&R
4/5
TrustpilotJeff and Maria were very helpful and…
Jeff and Maria were very helpful and quick with their responses. Made the experience seamless
Thanks very much for sharing a five star rating for our Canary Wharf lettings staff, we are very pleased to hear you've had a seamless service.- Emily, B&R
5/5
TrustpilotFantastic service
We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Sarah helped us with the handover process and found us a very good tenant. She has helped us with everything we requested. Abbas provided us with superb service and we were impressed. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. Overall, we are very pleased with their service and professional management. We would definitely recommend Benham & Reeves for anyone looking to rent out their property.
Thank you Billy for taking the time to post a review. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Thanks very much.
5/5
Trustpilotthanks you so much for your help
thanks you so much for your help, availability and kindness, appreciate
Hi Paolo, we're very pleased to hear you've having a great renting experience - both Raj and Anne in our Colindale agency are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotCaroline De Havillelande
Your property manager, Caroline De Havillande, had been very proactive in helping me find a tenant for my property. She was able to secure a tenant for me within a very short period of time and with virtually no time gap after the expiry of the existing tenancy. She also responded to my queries very promptly.
Hi Jessica, thanks very much for sharing a five star rating here and for telling us about your service experience which Caroline and the Kensington team are very happy to see. - Emily, B&R
5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
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