Trusted Agent profile · London

Benham and Reeves London reviews

4.6

★★★★★ Excellent

577 reviews across 2 platforms

1A, 148 Vaughan Way, London, E1W 2AF

Part of Benham and Reeves, see every office.

Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 577 reviews on two platforms, including 155 Google reviews rated 4.8.

Google logo

4.8 / 5

155

Reviews on Google

This office

Trustpilot logo

422

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

The issue was dealt with professionally and nicely.

The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Linda · 31 October 2023

1/5

Google

Never return full deposit …..NegativeProfessionalism

Naeem · 25 August 2022

Agent replied · 11 June 2024

Hi Naeem, we can't seem to locate your name on my system, can you please DM me with further details so I can look into this for you. Usually if a deposit is delayed there will be good reasons and would be communicated to you by our vacations team. Please contact me info@benhams.com thanks, Emily Taylor, B&R

4/5

Trustpilot

thanks of all team,

thanks of all team,always available and kind

Paolo · 30 March 2022

Agent replied · 10 June 2024

Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R

5/5

Google

Very helpful!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 26 December 2021

Agent replied · 25 December 2024

Thanks for the five star rating Micheal which is really appreciated by our Wapping lettings team. We're very pleased to know you found us helpful too. - Emily Taylor, B&R

1/5

Trustpilot

Would Avoid

My sad experience dictated that they care for their wallet more than customer's satisfaction.

Vas · 15 June 2019

Agent replied · 10 June 2024

Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R

5/5

Google

Very helpful!PositiveResponsiveness, Quality, Professionalism, Value

Michael · 11 June 2021

Agent replied · 11 June 2024

Thanks for the five star rating Micheal which is really appreciated by our Wapping lettings team. We're very pleased to know you found us helpful too. - Emily Taylor, B&R

5/5

Trustpilot

Excellent service from Benham & Reeves.

Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.

Darren · 30 October 2023

5/5

Trustpilot

Rent a flat in North London

Rent a flat in North London, straight forward no problem!

Steph · 5 December 2018

Agent replied · 10 June 2024

Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R

4/5

Trustpilot

Responsive team

Responsive team, quick, effective, responsive

Jim · 23 October 2020

Agent replied · 10 June 2024

Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R

4/5

Trustpilot

Responsive

Responsive, reliable and professional.

Boejono · 31 October 2020

Agent replied · 10 June 2024

Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R

5/5

Trustpilot

professional

very professional for each step letting agent: Francesca Moralis

Zhiqiang · 18 October 2023

5/5

Trustpilot

very efficient

work very well done

Xuejia · 28 July 2026

Agent replied · 25 September 2026

Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R

5/5

Trustpilot

Great suppprt

Terry · 11 May 2026

Agent replied · 6 June 2026

Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R

5/5

Trustpilot

Yoshi Tsuji

Great experience

Johnson · 9 May 2026

Agent replied · 6 June 2026

Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Great Service..

Rating only, no written review.

Sri · 2 April 2026

Agent replied · 6 June 2026

Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Very Good Service and Helpful

Rating only, no written review.

Lau · 22 January 2026

5/5

Google

Rating only, no written review.

Andrzej · 15 December 2025

Agent replied · 16 April 2026

Hi Andrzej, thanks for sharing a five star rating here for our Wapping estate agents, we appreciate it. - Ruth, B&R

5/5

Trustpilot

Great service and quick responses

Rating only, no written review.

Low · 5 December 2025

Agent replied · 25 December 2025

Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R

1/5

Google

Rating only, no written review.

Reshma · 13 October 2025

Agent replied · 13 October 2026

Hi Reshma, we're sorry to see your rating here. Our Wapping manager has tried to contact you a few times to find out what has gone wrong for you. Can you please drop an email to info@benhams.com so this can be investigated. Thank you, Emily, B&R

2/5

Google

Rating only, no written review.

Ken · 13 October 2025

Agent replied · 13 October 2026

Hi Ken, we can't find you recorded on our database here in Wapping, would you mind getting in touch with more information about your specific experience. Please email to info@benhams.com so we can know which service you used and who you dealt with. Thank you. - Emily, B&R

5/5

Google

Rating only, no written review.

Ronnie · 13 October 2025

Agent replied · 13 October 2026

Hi Ronnie, thanks for sharing a five star rating here for our Wapping Estate Agents, it's appreciated. - Ruth, B&R

5/5

Google

Rating only, no written review.

Joey · 13 October 2025

Agent replied · 13 October 2026

Thanks Joey for sharing a five star rating here for our Wapping estate agents, we appreciate it. - Emily, B&R

5/5

Google

Rating only, no written review.

Mia · 13 October 2025

Agent replied · 13 October 2026

Hi Mia, thank you for sharing a five star rating here for our Wapping Estate Agents, we appreciate it. - Ruth, B&R

3/5

Google

Rating only, no written review.

Fong · 3 September 2025

Agent replied · 16 April 2026

Hi Fong, we're sorry if our service fell short in some way. Could we please ask you to email with more information about your experience in case of any learning. Kindly mail to info@benhams.com - Emily, B&R

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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