5/5
The issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.

Trusted Agent profile · London
★★★★★
577 reviews across 2 platforms
1A, 148 Vaughan Way, London, E1W 2AF
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 577 reviews on two platforms, including 155 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
The issue was dealt with professionally and nicely.
The person from Benham and Reeves, Kayleigh Weston, was exceptionally good to deal with; she was courteous, knowlegeable and helpful and sorted the issue.
1/5
Never return full deposit …..NegativeProfessionalism
Hi Naeem, we can't seem to locate your name on my system, can you please DM me with further details so I can look into this for you. Usually if a deposit is delayed there will be good reasons and would be communicated to you by our vacations team. Please contact me info@benhams.com thanks, Emily Taylor, B&R
4/5
thanks of all team,
thanks of all team,always available and kind
Thank you Paolo, we appreciate your lovely feedback shared here with the community.- Emily, B&R
5/5
Very helpful!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the five star rating Micheal which is really appreciated by our Wapping lettings team. We're very pleased to know you found us helpful too. - Emily Taylor, B&R
1/5
Would Avoid
My sad experience dictated that they care for their wallet more than customer's satisfaction.
Hi Seymour, we are quite new to Trustpilot and trying to respond to all reviews here. I am very sorry to read your comment and wondered if you could please email me with little more information about what happenend so I can investigate it. We do take all comments seriously and hope to learn from them. If you can email info@benhams.com Thanks, Emily Taylor, B&R
5/5
Very helpful!PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the five star rating Micheal which is really appreciated by our Wapping lettings team. We're very pleased to know you found us helpful too. - Emily Taylor, B&R
5/5
Excellent service from Benham & Reeves.
Excellent service from Lisa-Jane. Impressive attention to detail. Made the whole process hassle-free.
5/5
Rent a flat in North London
Rent a flat in North London, straight forward no problem!
Hi Steph, we are quite new to Trustpilot hence the delay in saying thanks very much for your review and comment, really good to hear you had a good experience. Kind regards, Emily, B&R
4/5
Responsive team
Responsive team, quick, effective, responsive
Hi Jimmy, thanks for your positive feedback which is appreciated. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better.Thank you, Emily Taylor, B&R
4/5
Responsive
Responsive, reliable and professional.
Thank you very much for your feedback, we appreciate it. Best regards, Emily Taylor, B&R
5/5
professional
very professional for each step letting agent: Francesca Moralis
5/5
very efficient
work very well done
Hi Xuejia, thanks for sharing a five star rating here for Benham and Reeves, we are glad you find the service very efficient. Thank you for your continued custom. - Emily, B&R
5/5
Great suppprt
Hi Terry, many thanks for sharing a five star rating here. We're pleased to hear you are recieivng great support from us, thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
Yoshi Tsuji
Great experience
Hi Johnson, thanks for sharing a five star rating for the lettings expertise you've had from Yoshi who heads up our Corporate Services Japan Desk. We are glad you've had such a great experience. Thanks for your custom. - Ruth, B&R
5/5
Great Service..
Rating only, no written review.
Hi Sri, thank you very much, we are glad to hear this! Thanks for your custom. - Ruth, B&R
5/5
Very Good Service and Helpful
Rating only, no written review.
5/5
Rating only, no written review.
Hi Andrzej, thanks for sharing a five star rating here for our Wapping estate agents, we appreciate it. - Ruth, B&R
5/5
Great service and quick responses
Rating only, no written review.
Hi L, we are very pleased to hear you've had a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
1/5
Rating only, no written review.
Hi Reshma, we're sorry to see your rating here. Our Wapping manager has tried to contact you a few times to find out what has gone wrong for you. Can you please drop an email to info@benhams.com so this can be investigated. Thank you, Emily, B&R
2/5
Rating only, no written review.
Hi Ken, we can't find you recorded on our database here in Wapping, would you mind getting in touch with more information about your specific experience. Please email to info@benhams.com so we can know which service you used and who you dealt with. Thank you. - Emily, B&R
5/5
Rating only, no written review.
Hi Ronnie, thanks for sharing a five star rating here for our Wapping Estate Agents, it's appreciated. - Ruth, B&R
5/5
Rating only, no written review.
Thanks Joey for sharing a five star rating here for our Wapping estate agents, we appreciate it. - Emily, B&R
5/5
Rating only, no written review.
Hi Mia, thank you for sharing a five star rating here for our Wapping Estate Agents, we appreciate it. - Ruth, B&R
3/5
Rating only, no written review.
Hi Fong, we're sorry if our service fell short in some way. Could we please ask you to email with more information about your experience in case of any learning. Kindly mail to info@benhams.com - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.