5/5
TrustpilotThank you Welsey and Yuan
Thank you Welsey and Yuan, you are really professional and helpful.
Trusted Agent profile · London
Benham and Reeves London reviews
★★★★★
578 reviews across 2 platforms
1A, 148 Vaughan Way, London, E1W 2AF
Part of Benham and Reeves, see every office.
Benham and Reeves's office in London, at 1A, is rated 4.6 out of 5 across 578 reviews on two platforms, including 155 Google reviews rated 4.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHigh recommend to anyone who wants to let out their property
My letting agent was Jomar and he was very helpful throughout the whole process. I would highly recommend B&H to anyone who wants to let out their property.
Agent replied · 10 June 2024
Hi Caroline, great to hear we met your service expectations as a landlord, thank you for sharing a five star rating here. We value your custom.- Emily, B&R
5/5
TrustpilotGreat service.Reponses are always quick…
Great service.Reponses are always quick and clear.Very helpful.
Agent replied · 25 October 2024
Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleThe agents from Benham & Reeves have been extremely helpful in renewing our lease. Most notably, Maria and Krystal, who have been efficient in handling negotiations and enquiries.
Agent replied · 11 June 2024
Hi Jonathan, great to hear you've found the lettings team friendly and helpful, these are pillar qualities here at Benham and Reeves. We appreciate you leaving a five star rating, thank you. - David M, B&R
5/5
TrustpilotI had a good experience with B&R
I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P
Agent replied · 10 June 2024
Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R
5/5
GoogleGreat people here with a phenomenal portfolio of listings, particularly for the new builds going up in Wapping. Rented from them for 2 years and they were always very quick to answer any questions or to schedule servicing for the flat.
Agent replied · 11 June 2024
Thanks Gregory, we really appreciate the five star rating and reading your highly positive service comments shared here. We really enjoy the Wapping location too, its exciting to be part of this vibrant growing community. Thanks! - Emily, B&R
5/5
TrustpilotServices especially response and…
Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!
Agent replied · 10 June 2024
Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R
5/5
TrustpilotGood service ever experienced before
Good service ever experienced before. Thanks to my property manager Tamae!
Agent replied · 24 August 2024
Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R
5/5
TrustpilotExemplary Service
I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!
Agent replied · 10 June 2024
Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R
5/5
TrustpilotB&R and Wesley always respond to my…
B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.
Agent replied · 10 June 2024
Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R
5/5
TrustpilotVeronica,Francesca Sapiano,Adrian Ciot,KyleMathews, Sarah
Mr. Kyle Mathew and all the members in team are very supportive with timely responses and constructive action on times.Thanks for all the support given and in future in advance.
Agent replied · 10 June 2024
Thank you very much for your kind feedback which has been passed on to our Nine Elms lettings & management team, they will be very pleased to see this service appreciation.- Emily, B&R
5/5
TrustpilotGreat service from Benhams
Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard
Agent replied · 10 June 2024
Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R
5/5
GoogleGreat Service. Extremely quick to help with any questions or needs that I would have.
Agent replied · 11 June 2024
Hi Matthias, we appreciate you sharing a five star rating here and are thrilled to hear you've had a great service experience from our Wapping lettings team. - Ruth, B&R
5/5
TrustpilotAll those experieces are totally well.
All those experieces are totally well.thanks for asking.
Agent replied · 24 August 2024
Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R
4/5
TrustpilotProfessional and helpful …
Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend
Agent replied · 10 June 2024
Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Agent replied · 10 June 2024
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Agent replied · 10 June 2024
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Agent replied · 10 June 2024
Hi Igor, you are very welcome and thank you for sharing a five star rating here, we appreciate it and hope you enjoy your home for another year!- Emily, B&R
5/5
GoogleI have not come across a better letting agent than Mark at B&R. Very punctual when it came to viewings and dealt with me in a very straightforward manner. Would highly recommend to anyone looking to rent a property!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Thanks Nik for your five star rating and feedback about how straightforward the process was for you, the Wapping team and Mark are very glad to hear this and wish you a very happy tenancy. Kind regards, Emily Taylor, B&R
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Agent replied · 10 June 2024
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
TrustpilotWe bought our first apartment in London…
We bought our first apartment in London with Benham & Reeves. The sales team is really helpful and efficient. Thank you so much especially to Thomas who answered and helped us till completion. Highly recommend
Agent replied · 10 June 2024
Thank you very much Mrs Lee, we are thrilled to hear you've found our sales service and Thomas, so helpful and efficient, this is great to hear. Thank you for sharing your five star rating here, we really appreciate it.- Emily, B&R
5/5
TrustpilotShali Motichande
Efficient and excellent service
Agent replied · 25 October 2024
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleGreat service that continued after we had moved in. Efficient and polite at every opportunity.
Agent replied · 11 June 2024
Hi Sam, we're thrilled to hear you've had such a great renting experience with us. It means alot to us that you've found us efficient and polite. Thank you for sharing a five star rating here. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Benham and Reeves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
