Trusted Agent profile · London
★★★★★
669 reviews across 2 platforms
155 Upper Richmond Road, Putney, London, SW15 2TX
Barnard Marcus Lettings's office in London, at 155 Upper Richmond Road, is rated 3.1 out of 5 across 669 reviews on two platforms, including 181 Google reviews rated 4.7.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
5/5
GoogleThank you Yvette for your outstanding help and communication!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI’m self employed and for that reason, I never seriously looked into finding a mortgage. I wasn’t sure if it was possible. Sadiq the mortgage adviser completely turned this around. His advise was solid, practical and very honest. I’ve filed my application this week with his help. Can’t thank him enough for it. Thank you 🙏🏼 …
Thank you for your superb 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
5/5
GoogleWe worked with Peter Gallagher as our mortgage broker and he was fantastic. He really helped us understand the best options for us and secure the right mortgage. He was a pleasure to work with, very knowledgeable, patient and we couldn't have asked for more! We would definitely recommend him. Thank you very much Peter for all your hard work! Tom and Victoria
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleWorking with Barnard Marcus has been a great experience. Dan in particular has handled every aspect of the process with care. Communication has been consistent and clear, making the entire renting process smooth and stress-free. I wouldn't hesitate to recommend their services to anyone seeking a dependable letting agent.
Thank you for your glowing recommendation and 5* review Alexa Stein. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
5/5
GoogleZameer was very helpful during our rental process. He's friendly but not too pushy. Thank you.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
5/5
GoogleBarnard Marcus Estate Agents is simply what you wish for any Estate Agency. Marta is been quick, responsive and she is been always there to help us, above and beyond the call of duty. She is absolutely AMAZING, and I would like to thank Serge and the financial team too. Thanks from the bottom of our heart.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotHave not assisting me to get my deposit
Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.
5/5
GoogleI couldn’t recommend Barnard Marcus enough. As first time renters in London we were quite nervous about finding a flat. Duncan and Marta were amazing from start to finish. They were professional, clear communicators who went the extra mile to help us secure somewhere.
5/5
TrustpilotMost efficient and professional letting agency I've dealt with in years
I've only just started using Barnard Marcus in Streatham to find tenants and manage my small property portfolio. I was impressed with the efficiency and professionalism of their Lettings team. Bernardo was recommended to me from one of my clients and so far so good!
5/5
GoogleThank you for all the wonderful team at Putney Branch for their help throughout our purchase process. Highly recommended. Special mention to Peter and Roy for their excellent customer service and expertise.
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Peter, Roy and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
TrustpilotI called Barnard Marcus South Croydon…
I called Barnard Marcus South Croydon at 16.02pm on Saturday 3rd December. There was no answer in spite of their website saying they were only closing at 16.30pm. It was an urgent matter as we were locked out of our apartment and needed the agent to contact the landlord.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
TrustpilotThank you Priya and the Muswell Hill…
Thank you Priya and the Muswell Hill team for all the excellent work you do, and for keeping me updated on all changes etc that occur to my rented flat.
5/5
GoogleBernard Marcus works really fast, efficient and I was really happy to use their services. Mortgage adviser, Peter Gallagher was very knowledgeable and has completed my mortgage offer quickly and smoothly.
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Peter and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
