1/5
Trustpilotavoid these people
avoid these people. they overcharged me by £1176, although they admitted that they had overcharged me i am still trying to get my money back two months later
Trusted Agent profile
Barnard Marcus Lettings reviews
★★★★★
754 reviews across 2 platforms
525, Garratt Lane, London SW18 4SR
Barnard Marcus Lettings's London office at 525 is rated 3.2 out of 5 across 754 reviews on two platforms, including 264 Google reviews rated 4.6. The 490 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Just trying to get rid of you with the “ill email you the details later”. And never do.
5/5
GoogleJosh and Leroy are an asset to the business. Honest upfront and proactive. Having dealt with a few agents with my properties I would highly rec these guys.
1/5
TrustpilotLost £1200, stay clear
Lost £1200 as their seller accepted another offer after I progressed. Second time dealing with Barnard Marcus and second tome something has gone wrong.
1/5
TrustpilotAbsolutely usless
Absolutely usless. Would never recommend them.
2/5
GoogleIt has been a stressful experienceNegativeResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAbsolute unprofessional bunch of people…
Absolute unprofessional bunch of people trying to do state agency business. I had wasted so much of my time with them.
5/5
GoogleVery helpful and responsive throughout the process!!
4/5
TrustpilotBarnard Marcus Mitcham.
Ali and Dagmara have been Excellent Both have made the process so far an easy and pleasent experience.
1/5
GoogleStay clear if you value your money. When things go wrong you're offered no protection whatsoever. Unprofessional agents.
1/5
TrustpilotStaff driving around in company cars…
Staff driving around in company cars speeding and over taking you. Really professional!
1/5
GoogleStay clear if you value your money. When things go wrong you're offered no protection whatsoever. Unprofessional agents.
1/5
TrustpilotAvoid for your own sanity
Just avoid, for both property management and when looking to sell.. Save yourselves the anxiety.
5/5
GoogleFantastic service - Josh and Kirsty are an asset to the team.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleJoshua and Co were very helpful, providing good insight and an overall excellent service.
5/5
GoogleVery Professional Service Friendly and efficient staff.
5/5
GoogleI just wanted to express how genuinely pleased I was with the level of service.
1/5
TrustpilotKeep well away from the NEW MALDEN…
Keep well away from the NEW MALDEN branch. Just think twice before using them.
5/5
GoogleRating only, no written review.
Agent replied · 24 September 2025
Thanks for your feedback. We’re thrilled you had a great experience and welcome any further comments you might have!
1/5
TrustpilotImpossible to contact
Impossible to contact ! Using any means !
1/5
TrustpilotAvoid if you can!!
Avoid if you can!!!
1/5
GoogleAbsolutely atrocious service from this estate agent.
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you for leaving us a 5* review Célia Lima
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Barnard Marcus Lettings
How many reviews does Barnard Marcus Lettings have?
Barnard Marcus Lettings's London office has 754 reviews across two platforms: 264 on Google, 490 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Barnard Marcus Lettings's rating?
Barnard Marcus Lettings is rated 3.2 out of 5 across all 754 reviews, and 4.6 out of 5 on Google from 264 reviews, checked 9 October 2026.
Where is Barnard Marcus Lettings's London office?
Barnard Marcus Lettings, 525, Garratt Lane, London SW18 4SR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.