Trusted Agent profile · London
★★★★★
788 reviews across 2 platforms
198 Lavender Hill, London, SW11 1JA
Bairstow Eves's office in London, at 198 Lavender Hill, is rated 3.2 out of 5 across 788 reviews on two platforms, including 192 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
5/5
GoogleFrom day one of my property search, right up until the day of finding my dream home the guys over at the Battersea branch were outstanding!! Very thoughtful & also keeping 100% professionalism throughout! …
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBarking branch
When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.
5/5
GoogleWe are so happy with Bairstow Eves Lettings. In fact our previous rental was with BE and we went back to use them. They found us a new property straight away, with minimal hassle, which we absolutely love. Ryan, Ben and Petya are all first class professionals. We would not go anywhere else!
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
5/5
GooglePetya and Matthew at Bairstow Eves provided a fantastic service to us. They were always prompt, proactive and helpful with the knowledge of the local market to back up their great service.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBE Purley, Incompetent, Irresponsible
Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.
5/5
TrustpilotI was happy with the service i…
I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.
5/5
GoogleI chose Bairstow Eves because of their realistic valuation, transparent approach and expertise. As an estate agent I thought I would be hard to impress but Tony and Samuel did so well and got such a good price I was extremely pleased. Professional, personable and straightforward, well done.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBought a house…
Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..
5/5
TrustpilotExcellent experience with the Biggin…
Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.
4/5
TrustpilotThe sale of our house…
The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.
5/5
GoogleI recently went through the process of renting a flat with Bairstow Eves and Tom and Jerome were extremely helpful throughout the entire time! It's honestly one of the best experiences I've had with an estate agency and would definitely recommend them!
5/5
GoogleGreat service, helpful staff. Thanks Ben
Many thanks for your great 5* review. Kind regards, Tracey.
4/5
TrustpilotGreat service
My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.
1/5
TrustpilotWORST RENTING EXPERIENCE OF MY LIFE
DO NOT EVER rent with this Branch (Bow, London)!!!From top to bottom these people are CROOKS who will try and CON you out of more rent or property management fees! They will happily ‘sell’ you a property and take your money and that is where their ‘customer service’ ends.They are difficult to get hold of if you have a problem, blame the landlord for their slowness in replying, with one occasion we were left without hot water and heating for over a week!!!! They don’t take note of any faults within the property upon the very rare inspections they conduct.Then there’s the issue with check out and inventory checks in order for you one leave the property and two have any chance of getting your deposit back.Whether it’s Bairstow Eves or Countrywide no one is willing to take responsibility for anything or help you get to the bottom of a problem regarding leaving. One woman had the audacity to tell me I had to contact another employee within the company to get an email to prove the date on which the landlord had agreed to let us leave prompting the following response “I don’t actually know what any of you get paid to do?”It honestly beggars belief as to the sheer incompetence of a nationwide company.So do not trust a word Karl, Nick, Sam or anyone else with in this company says to you, get everything in writing and Keep all correspondence.
4/5
GoogleJerome and Tom were very helpful throughout the process from the original house viewing to signing the final contracts. We were kept in contact all the time and everyone we dealt with at BE acted with professionalism and due diligence. Pleasure
5/5
GoogleJerome and Tom were both very helpful with all the inquiries we had about the property we are now renting. The service was prompt and precise making the whole process hassle and stress free. I would recommend this agency and branch.
1/5
TrustpilotClapham Junction Branch - Do not trust this company **Disappointed**
I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.
1/5
TrustpilotLie just to get you Off the Phone.
I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.
1/5
TrustpilotLost my buyers after 5 months because…
Lost my buyers after 5 months because this company would not ask the vendors of the property i was buying if they would be willing to move out as they had given me a date to wait 4 and a half months because they were buying a new build so I called the company and was told find new buyers the are rude and think they can say and do what they likeI DO NOT RECOMMEND BIYING FROM THEMMansfield branch are dreadful
1/5
TrustpilotStratford branch Louise is her name
Stratford branch in e15 area her name is Louise and she is by far the worst agent on this planet how she got a job is well beyond my mind. I had my property put on rent and she found the worst possible tenants stinky dirty bengalis who then gave it to other people without letting us know and she never once is 5 years went to check on the condition of my property I give this agent -150 out of 100 most useless agent ever.
5/5
GoogleSuperb service at sourcing the potential tenant and closing the deal. The only negative is the ridiculous intransigence of BS HQ to alter the tenancy terms in the standard tenancy format. They refused to alter. I will still be generous and give top marks but BS clearly still has room for improvement.
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleVery helpful staff. Can’t praise Ben enough. Helped us secure our first property together, and helped us sort through a few issues making sure we got our place. Always on the other end of the phone should we need anything. Would definitely recommend to people looking toneither buy or rent a property.
Thank you Liz for your glowing 5* review and recommendation. I will of course make sure your kind words are forwarded to Ben and the local Bairstow Eves team. Kind regards, Scott
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
