Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
GoogleWe just completed the purchase of our house in Tottenham, and Colin at Bairstow Eves was a great help throughout the sale. We needed the sale to go through quickly, and despite all the turmoil in the market (with mortgage rates nearly doubling throughout the course of the sale), Colin's level headed approach and professionalism helped ensure we got to completion with plenty of time.
Early on in process we were experiencing much slower than usual wait times with our lender due to the frantic state of the market, and Colin helped keep the seller on board when they started to have concerns about the lack of progress with the sale.
Colin also continued to make time to meet us at the property on several occasions later on in the sale, which was a big help with our obtaining quotes from trades people for works we were planning to have carried out after completion.
As a buyer who had a lot of interaction with this agency, I highly recommend Colin and the team over at Bairstow Eves Tottenham.
Jarl ยท 13 April 2023
Agent replied ยท 30 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe 5 star review I have given for Bairstow Eves Tottenham are truly a reflection of the professionalism, competent and dedicated team you have at this branch.
From the introduction of themselves, to the selling, communication and completion has been outstanding.
They are a kind and understanding team who care about their customers and seek to provide a service which goes the extra mile.
I have no reserves in recommending them as your agents if you are looking for ones. Thank you Denzel, Colin and Jamal for the service you have provided for me and my family.
Jeremiah ยท 13 April 2023
Agent replied ยท 30 July 2023
Hi Jeremiah,
It is wonderful to read another 5* review about our local team which I will ensure is passed on to them. Thank you for taking the time to leave your comments! - Scott @ Customer Relations.
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5/5
GoogleThe team at Bairstow Eves Tottenham, especially Colin, did a fantastic job selling my property. From start to finish, they were professional yet friendly and really thorough, keeping me updated at every stage. Colin was always available on the phone and emails, and really supported in communicating with our purchase estate agent and the relevant solicitors in the chain. I would highly recommend Bairstow Eves Tottenham for buying or selling. Thanks, Georgina
Georgina ยท 13 April 2023
Agent replied ยท 30 July 2023
Thank you for your excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
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1/5
GoogleDenzil is the worse, unprofessional estate agent I've ever experienced, He got the time wrong for our appointment, lied about it, came round, spent less than 20 minutes with no paper work, no ipad, no way to measure rooms etc. Promised to give a valuation within 24 hours, nothing happened for 5 days, so I called up, ignored and lied to again.. Finally I complained on line, was told by the complaints department that Denzil didn't like my 'tone' of voice when I complained!.. YET he still came round? Why waste my time? No wonder this company have such a poor reputation on line and by people in the street if they employ people this this one!
Skye ยท 13 April 2022
Agent replied ยท 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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1/5
GoogleUnprofessional and uneducated people working here. How do I know? They were selling my flat and Mark Alexander, the Manager, called me to force me to sell when he wanted me to sell (all he cared about was his commission). I told him I wanted to wait to make a decision and like an upset kid, he just hanged up on me! If the Manager, who is supposed to give the example, behaves like that, then that gives u a very grim idea of how the whole Company is. If you want to sell your flat, do it with real professionals who have your best interest in mind, not only their commission. To be fair, Adam Shackman who was the Negotiator for the sale was professional and polite at all times. But if a Manager behaves like that, that ruins the whole experience and the reputation of the Company. Nobody should deal with a Company that has unprofessional and uneducated people in charge.
Jay ยท 27 February 2020
Agent replied
I am sorry to read that you feel this way about our local team. Should you wish to contact us directly to discuss further, please feel free to do so via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)
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5/5
GoogleVery good efficient and professional service right from the beginning with Adrian. Colin and Mia kept me informed right the way through. Mia was exceptionally helpful and was able to answer all my questions and got things done .
Martina ยท 2 August 2024
Agent replied ยท 25 August 2024
Thank you for your terrific 5* review Martina. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDenzel and the team gave an outstanding service. They were so polite and efficient. I was selling a flat following a bereavement and their considerate approach was so helpful. Despite the first buyer pulling out they found another buyer without delay and helped keep me calm during the whole process. I fully recommend them.
Gill ยท 13 April 2023
Agent replied ยท 30 July 2023
Hi Gill,
It is wonderful to read another 5* review about our local team which I will ensure is passed on to them. Thank you for taking the time to leave your comments! - Scott @ Customer Relations.
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5/5
GoogleA big thank you, To Denzel and the team at Bairstow Eves, Tottenham branch For the sale of my property.
I give them a 5 star As for the Professional way they do their business, Keeping me informed, And dealing with The problems of selling.
I most certainly would recommend Bairstow Eves To my friends and family.
Thanks again Denzel.
Jeff ยท 13 April 2022
Agent replied ยท 30 July 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleDenzel, Colin and the team did a fantastic job selling a family home in Tottenham for me. From start to finish, the service was excellent and I would not hesitate in recommending them whether buying or selling. Throughout, they were honest, fair and very responsive and lovely to deal with. Thanks for your help and all the best for the future.PositiveResponsiveness, Quality, Professionalism, Value
Alan ยท 26 August 2021
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleColin and Jamal were a massive help in selling my property for a great price and quickly at that. Thanks a lot for the help boys and keep up the great work! ๐ โฆ
Grawl ยท 30 March 2024
Agent replied ยท 25 March 2024
Grawl many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleColin and the team at Bairstow Eves Tottenham should be recognised for their excellent, consistent, and professional customer service.
During our journey in the selling and buying process, they were super responsive and helpful in assisting us when all else failed.
A massive thank you, Colin ๐.
Dr ยท 13 April 2023
Agent replied ยท 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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1/5
GoogleWhenever you call all agents are busy and cannot talk.
They never reply to any email.
I send a list of questions about a property I was about to view and no response.
Finally we saw the flat. The agent was late, could not care less that we were outside waiting for him and he was not able to answer any single question we had about the property. Clearly he did not want to work on a Saturday morning.
After 4 months the flat is still unsold. What a surprise and what a shame!!
ฮฃฮนฮบฮฑฮฝฯฯ ยท 30 March 2024
Agent replied ยท 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleJamal has been a massive help with assisting me find my first property. I'm very happy with the level of professional service he has provided. Keep it up son!
RJ ยท 30 March 2024
Agent replied ยท 25 March 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleDenzel, Colin and Jamal were great with my property purchase. Very few people can strike the right balance between professionalism and friendliness and these guys def have that. Thank you all in making one of the most complicated processes known to man go as smoothly as possible. Thanks again.
F ยท 30 July 2022
Agent replied ยท 30 July 2023
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
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5/5
GoogleDenzel and team worked hard to get my house purchase over the line. I actually purchased the house from Bairstow Eves also so have been on both sides of the process and have had a good experience on both occasions.
Kate ยท 13 April 2023
Agent replied ยท 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleDenzel, Colin and Jamal were great with my property purchase. Very few people can strike the right balance between professionalism and friendliness and these guys def have that. Thank you all in making one of the most complicated processes known to man go as smoothly as possible. Thanks again.
Fulya ยท 13 April 2022
Agent replied ยท 13 April 2026
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
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5/5
GoogleDenzel and his team were extremely helpful with the marketing of our property and securing us a buyer. Denzel is extremely professional, courteous and knowledgeable. We will certainly be using them in the future and highly recommend.
Roj ยท 13 April 2023
Agent replied ยท 30 July 2023
Thank you Roj for your 5* Review and recommendation!
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5/5
GoogleColin and the team were very helpful and quick at replying and a pleasure to work with!
Guin ยท 30 March 2024
Agent replied ยท 25 March 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy wife and I had an outstanding experience working with Jamal as our real estate agent! From the initial consultation to closing day, Jamal's expertise and dedication were evident every step of the way. He listened attentively to our needs and found us the perfect home. We're grateful for his support and highly recommend him to other couples looking to buy or sell.
Kevin ยท 30 March 2024
Agent replied ยท 25 March 2024
Kevin Sterling thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDenzel and his team are true professionals, who offer a really personal tough. They are transparent and patient and I couldnt recommend them enough if you want a decent bunch of people looking after your house sale. They couldn't be further from the classic 'estate agent' you might fear.
Anna ยท 31 July 2019
Agent replied ยท 30 July 2023
It's great to see that the Bairstow Eves team were once again able to provide their proven 5* service! Thank you for the recommendation. Kind regards, Lucy.
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5/5
GoogleDenzel and his team are true professionals, who offer a really personal tough. They are transparent and patient and I couldnt recommend them enough if you want a decent bunch of people looking after your house sale. They couldn't be further from the classic 'estate agent' you might fear.
Anna ยท 28 July 2019
Agent replied
It's great to see that the Bairstow Eves team were once again able to provide their proven 5* service! Thank you for the recommendation. Kind regards, Lucy.
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5/5
GoogleThese guys did a great job selling my flat (Particularly Denzel). Brilliant communications, lots of viewings, excellent advice on pricing and negotiating. Once they got a buyer they did a fabulous job progressing it to completion (Big thanks to Anna for that). All round good people - highly recommended.
Rob ยท 28 July 2019
Agent replied
Thank you Rob for your and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
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5/5
GoogleBairstow Eves were our agents for an annoying and complicated sale, but were friendly and professional throughout. Just the right mix of salesmanship and precision. Absolutely recommended. Shoutout to Denzel, Colin, Michael and the crew!
Flynne ยท 13 April 2022
Agent replied ยท 13 April 2026
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleColin and Denzel were the loveliest people to work with, constantly keeping us up to date about everything involving the selling of our house. They definitely made the selling process worthwhile and it was such a positive experience โฆ
Jessica ยท 13 April 2021
Agent replied
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.