Trusted Agent profile · London
★★★★★
2,516 reviews across 2 platforms
526 Kingsbury Road, London, NW9 9HE
Part of Andrews, see every office.
Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,516 reviews on two platforms, including 358 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotResponsive, Guru's on Market Intel, GREAT team! Will use again.
Responsive, knowledgable on market intel, communicative and dynamite team. Very transparent. Helpful and consultative on recommendations.I would DEFINITELY use this team again. Duane Watson and his team are a solid group!
5/5
TrustpilotFriendly, professional service throughout!
Molly was fantastic during my recent move into a new rental property. She was in touch throughout the process and made us feel at ease, would highly recommend!
5/5
TrustpilotI let a flat with Andrews for two years…
I let a flat with Andrews for two years and they're great. Michelle, my property manager was friendly, professional and super helpful.
Thank you, Holly. We're delighted to hear about your positive experience with Michelle and our team.
5/5
TrustpilotA very simple process
A very simple process, the letting agent (Nocole) explained the steps to be taken in a way that I fully understood.Thought it was an excellent service
Hi Gerry, thank you for taking the time to leave us a review. Fantastic to see your experience with Andrews was such a positive one. Thanks again, Rhys
5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
5/5
TrustpilotThoroughly Professional Operation
All at Andrews Harbourside in Bristol were thoroughly professional and highly effective in marketing and selling our flat, particularly after an initial sale fell through. Emma Willingham was a first-rate chaser and finisher, making the later stages a pleasure.
4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
5/5
GoogleThe agent i spoke to from the first day i walked in was really lovely. customer service is on point. I would 100% recommend. My experience with Andrews was excellent.
Good afternoon Raine Lawson, thanks for taking the time to leave us feedback regarding your recent experience.
5/5
TrustpilotRanjan khilosia is an amazing angent…
Ranjan khilosia is an amazing angent for the Andrews property group. the service she has given us is nothing but excellent she has made our experience so smooth and headache free. You deserve 5star!
Hi Vicky, thanks for the five star review, great to see that Ranjan has provided such a brilliant service to you. We really appreciate you sharing your experience with us and we know Ranjan will do too.
1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
GoogleVery professional and take the time to ensure all your questions are answered to your satisfaction. Communicates complicated use of jargons in a clear and easy to understand manner.
Hi Ali, thank you for taking the time out of your day to write us a five star review. So pleased to see that the team in Kingsbury have been on hand to help you through your property journey and have been explaining everything clearly for you. Thanks, Rhys
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
GoogleExcellent customer service. Ranjan was very helpful and professional.PositiveQuality, Professionalism
thank you for leaving us such a great review.
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