Trusted Agent profile · London
★★★★★
2,516 reviews across 2 platforms
526 Kingsbury Road, London, NW9 9HE
Part of Andrews, see every office.
Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,516 reviews on two platforms, including 358 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotNicole gave me brilliant advice as I’m…
Nicole gave me brilliant advice as I’m looking into renting. Definitely the best customer service I’ve had so far!
Hi Madeline, Thank you for your wonderful feedback! We're thrilled to hear that Nicole provided you with excellent advice and service. Your satisfaction is our priority, and we look forward to assisting you further with your rental needs. Best wishes , Lisa
5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
1/5
TrustpilotTardy management agents for tenants
Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.
Hi Emma, we are sorry to hear you have a reason to complain. Please could you contact us at wecare@andrewsonline.co.uk with a few more details so we can look into this for you?
5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
5/5
TrustpilotWe have been dealing with Louise…
We have been dealing with Louise Gonella from Andrews Letting Agents, always a pleasure to deal with Louise as she is aways on point with the works that are need for her client's, communication is great.would highly recommend dealing with Louise in the future.
Thank you, Andy! We're happy to hear about your positive experience with Louise. Your recommendation means a lot to us. Best wishes, Jake
5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
5/5
GoogleRecently used Andrews (Kingsbury branch) to sell family home. Very professional & not at all pushy company. Duane the manager gave us a valuation & I like his honest down to earth attitude. Used their recommended conveyancing solicitors Taylor Rose who really pushed the process forward when necessary. All staff including Edward & Courtney very helpful & courteous. I would not hesitate to use again. Thank you everyone…
Good afternoon Jane Steele, thank you for taking your time to leave us a review.
5/5
GoogleThank you Sandiya. Appreciate all your help on prompt responses and most important you do all of this with a smile. Very punctual and always on time. Keep it up
thanks for leaving us 5 star feedback!
5/5
GoogleIm very happy to meet Lorna & Donna. Thank you for finding me my house
Hi Roland, thank you for your wonderful review! We're thrilled to hear that Lorna and Donna made your experience a success. Enjoy your new home! Best wishes , Lisa
5/5
GoogleMy upmost appreciation for Andrews Kingsbury, with a very short notice they found me a new family home to move into . They listens to their customer needs and find solutions accordingly Special shout out to Salim and Sumita
5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Dear Sarah, Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again! Best regards, Andrews Head Office
5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
1/5
TrustpilotTotally Dreadful.
Personally I have dealt with so many letting agencies in the past & Andrews has to be the worst one so far, if I could give 0 stars I would. Everything now is greed & money with andrews & the amount of b.s they feed you is unbelievable! For instance: every year now I have a flat inspection where they measure & take photos of every room & i also have an asbestos inspection ever year. I always ask the question with out fail .... has the flat or the asbestos grown or shrunk within the last year? For some reason they can never give me an answer! Pathetic. Hopefully 1 day Andrews will change or go bust but I think I’m dreaming.
Dear Henry, we’d like to look into any issues you've had, please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?
5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
5/5
GoogleAll Andrews agent members have been wonderful in helping out! Would highly recommend their services in the buying department. Don’t hesitate to pop into Andrews Kingsbury branch to help you out.
Hi Abel, great to see you had a brilliant experience with the sales team at Andrews Kingsbury and thank you for taking the time to leave us a review. Thanks again, Rhys
5/5
TrustpilotOne of the trustworthy company where…
One of the trustworthy company where they had supported for the house viewing for multiple attempts within quicker duration with fast and prompt response . Especially zyad is quite supporting in following up closely and support the customer needs..thank you for that
Thank you, Mohammed! We're so pleased to hear about your positive experience with our team, especially Zyad. Your kind words and trust mean a lot to us. Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
