Trusted Agent profile · London
★★★★★
362 reviews across 2 platforms
Hosier Lane, London, EC1A 9LQ
Akelius Residential Ltd's office in London, at Hosier Lane, is rated 3.2 out of 5 across 362 reviews on two platforms, including 359 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Akelius Residential Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDo yourself a favour, don't rent from them
Horrid conditions, a nightmare to get anything fixed, and they treat you with utter contempt. Do yourself and your mental health a favour and rent another place, just make sure it is not through Akelius.
5/5
GoogleGreat service from start to finish. Very responsive and helpful throughout the process, and continue to be . Would recommend.
5/5
GoogleBeen renting with them for the past year and extended my contract for two more years. Exceptional service and management
1/5
GoogleCannot wait to be done with this company.!! Nothing but draining
Dear Laura, We are so sorry to hear of your experience with us, please may you contact us on service@akelius.co.uk as we would like to look into this further and see if we can resolve this. Regards Akelius Residential Ltd
5/5
GoogleGreat experience renting with them - especially with Mert who has handled my tenancy renewals seamlessly.
1/5
GoogleIn a word, avoid. They'd sell their grandmother to make profit or so it seems. You basically have to get stuff condemned for them to replace it. Every turn has been a battle with them.
1/5
GoogleAwful. Living on a building site. Do your research!!!!!!
Hi Legbone Tsang, I'm sorry to hear you feel like this, please can you contact us at customerrelations@akelius.co.uk so we can look in to this please?
4/5
GoogleI had the pleasure of working with Colette who is one of the lettings administrators. She was super helpful and friendly and always got back to me in good time. Would definitely recommend he company based on my dealings with her.
5/5
GoogleRating Akelius has doesn't do them justice, at least in my case. Starting from first contact with Sheree, renting negotiatior, I've been very happy with their support. Any issue can be reported through online service and response is quick and efficient.
1/5
GoogleWorst Landlords. EVER.
Dear Simone, Thank you for taking the time to provide feedback on your experience with Akelius. We can see you are no longer a resident please do contact us so that we can look into your concerns in more detail service@akelius.co.uk Kind regards Akelius Residential Ltd
5/5
GoogleDecent accommodation, reasonable rent, and maintenance service that is quick to respond.
1/5
GoogleBad customer service
Dear Kelly Ann, Thank you for taking the time to provide feedback on your experience with Akelius and I am sorry to hear that you feel this way. Please can you email your contact details to customerrelations@akelius.co.uk so I can look in to this further for you?
5/5
GoogleFrom viewing, paperwork and moving in went exceedingly smoothly. They are always on hand to sort any problems (which are very few). My renewal contract literally took minutes to sort - everything was painless.
1/5
GoogleDon’t waste your time. They will never call back.
5/5
GoogleCristina Avram Property Manager...she was always there to help me in the last 5 years...Highly recommended and I wish if one day we're going back to Akelius she'll be my manager again !
5/5
GoogleA company with nice apartments and great staff. Sheree took care of us through the process, helping to prepare the paperwork and arranging the views of the apartments. Very kind and professional approach.
1/5
GoogleWorst agency in London. Avoid
5/5
GoogleGreat experience working with Akelius, lovely apartment couldn’t be happier. We delt with Sheree Lanihun who was so helpful and always available to answer our questions. Couldn’t recommend them more! Thank you
1/5
GoogleDefinitely stay away from this company.
1/5
GoogleAwful. Avoid at all costs!!!
5/5
GoogleThe agent presenting the company Sheree has done a great job. She has been very professional at showing me the flat and very friendly. I would definitely recommend her.
1/5
GoogleStaff were rude, customer service terrible and accept no responsibility for the poor state of their property. Will never rent with them again.
5/5
GoogleWe are living in a flat in Walker House and we have been very pleased by the activity done by Sheree. Thank you very much
1/5
GoogleMy and my partner rent a flat by them and totally they are the worse agency I ever seen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Akelius Residential Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
