Acorn New Homes London reviews

★★★★★ 5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021

★★★★★ 5/5

Trustpilot

A great team at the Crystal Palace…

A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.

Neil · 26 March 2025

★★★★★ 5/5

Trustpilot

Good selling experience

While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.

Bhanu · 20 April 2023

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.

Latha · 3 December 2025

★★★★★ 5/5

Trustpilot

Mark and Kieran were excellent…

Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so

David · 9 November 2023

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024

★★★★★ 5/5

Trustpilot

What more could you ask for

I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!

Luke · 14 January 2023

★★★★★ 5/5

Trustpilot

Strood sale

We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.

Louise · 21 October 2022

★★★★★ 5/5

Trustpilot

BEST ESTATE AGENT AROUND

Just want to say a massive thank you to Mark Sugarman who sold my property off market and managed to get above the asking price even though other agents told me it was less. I would highly recommend acorn as they are very professional

Remmi · 11 May 2023

★★★★★ 5/5

Trustpilot

We are clients of Acorn Dulwich

We are clients of Acorn Dulwich. James Keen is our highly experienced property representative for sales and lettings. We have been using Acorn Dulwich since 2010. Well worth having a conversation with Acorn Dulwich if you are buying, renting or letting.

Tim · 27 July 2023

★★★★★ 5/5

Trustpilot

I would recommend Acorn to anyone they…

I would recommend Acorn to anyone they were so helpful and kept us informed all the way through our sale. Special thanks to Jacqueline & Daniel for everything they did to help us.

Linda · 30 January 2024

★★★★★ 5/5

Trustpilot

The staff at Acorn

The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!

Kate · 12 August 2022

★★★★★ 5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021

★★★★★ 5/5

Trustpilot

Great agents, flawless service and assistance

We recently rented a property through Acorn. Thanks to James Keen, the process was extremely simple and we could not have asked James to do anything more for us. Unfortunately we had some admin issues, but James was with us at every step and was more than accommodating. We would not hesitate to recommend Acorn or James.

Matt · 6 September 2021

★★★★★ 1/5

Trustpilot

0 STAR

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY

UNKNOWN · 7 June 2025

★★★★★ 1/5

Trustpilot

An Incompetent Disappointment

My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review. The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues. Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp. A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve. To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder. In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.

Angie · 4 January 2024

★★★★★ 4/5

Trustpilot

James at Rainham branch was fantastic…

James at Rainham branch was fantastic from start to finish. He is calm and very responsive which was very important to me as a first time buyer. Thank you James and the rest of the team at Acorn group.

Folake · 26 February 2025

★★★★★ 5/5

Trustpilot

To Mark and Kieran

To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty

Patricia · 23 May 2025

★★★★★ 1/5

Trustpilot

Unresponsive and inefficient

Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?

Colin · 21 May 2025

★★★★★ 2/5

Trustpilot

Disappointed. At one point they defended the other party’s interest

I have just sold a property through Acorn London Bridge. My main impression throughout the process was that I was not in control of my sale. The biggest disappointment came from the agent acting on one occasion against my interest and in favour of the buyer although I was their paying customer: I instructed the agent to stick to a strict completion date (to avoid paying ERC on my mortgage) but she tried to convince me to bring that date forward by a few weeks to accommodate the buyers. Worse, the regional director then called me and applied psychological pressure to persuade me: claiming falsely that I and my solicitor were responsible for delays; asking what I would do if the transaction fell through and depicting a bleak picture of the rental market when I said I would rent the flat out. Moreover, the agent systematically refused to put me in direct contact with my buyers, which I found both infantilising and stressful: having to rely on second-hand accounts was clearly suboptimal especially at times when the enquiries from the buying side became counterproductive and somewhat unreasonable. Furthermore, obtaining simple changes to the listings on property portals required more insistence than it should have been necessary. I give 2 stars because they did find a buyer in a difficult market but I know that next time I will be looking to sell through another agent or, ideally, privately.

Fabrice · 9 December 2023

★★★★★ 5/5

Trustpilot

Natalia is excellent

Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.

Elizabeth · 29 July 2022

★★★★★ 1/5

Trustpilot

Poor customer service as a managing agent

Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property. In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you

Charlotte · 23 November 2023

★★★★★ 5/5

Trustpilot

Positive perils of property buying

Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.

Kathryn · 31 October 2023

★★★★★ 5/5

Trustpilot

Aysel Ermis is a lettings Negotiator of…

Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.

Peggy · 22 January 2024