Acorn New Homes London reviews

★★★★★ 1/5

Trustpilot

The worst property agency

The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.

Chris · 21 March 2019

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property. We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy. Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023

★★★★★ 5/5

Trustpilot

Jonathan was very professional and…

Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated

William · 31 January 2020

★★★★★ 1/5

Trustpilot

Absolutely dreadful.

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !

Charlie · 13 May 2025

★★★★★ 1/5

Trustpilot

Not impressed with Acorn East Dulwich

Not impressed with Acorn East Dulwich, several elements why I would not recommend them. Mainly their lack of communication. The first thing they should ask, is the guarantor a home owner and inform the landlord that it is a multiple household application (HMO). Neither of these were asked and now 4 students who were due to move in today have to start again.

Nikki · 2 September 2021

★★★★★ 5/5

Trustpilot

Best Agency, definitely recommend!

We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!

Andie · 7 October 2022

★★★★★ 1/5

Trustpilot

Terrible management of our property

Laura · 13 April 2026

★★★★★ 5/5

Trustpilot

Wow what a team!

Wow what a team! Fantastic, enthusiastic and professional service throughout the selling process. A big SHOUTOUT to KIERAN THOMAS who went the extra mile from day one. If you’re looking for the best choose Acorn!

Julie · 23 March 2024

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company. We worked with Beth who was very helpful throughout the entire process.

Frances · 19 July 2021

★★★★★ 5/5

Trustpilot

Professional and Proactive team

From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!

BliVic · 4 May 2023

★★★★★ 5/5

Trustpilot

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Annie · 10 November 2023

★★★★★ 5/5

Trustpilot

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Annie · 10 November 2023

★★★★★ 4/5

Trustpilot

Reliable estate agent

I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.

Michael · 26 September 2020

★★★★★ 5/5

Trustpilot

Best Agents we have bought through

I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!

Kelly · 25 August 2019

★★★★★ 5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023

★★★★★ 5/5

Trustpilot

Best estate agents

Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had

Ellise · 17 February 2023

★★★★★ 4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020

★★★★★ 5/5

Trustpilot

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!

Yas · 15 February 2024

★★★★★ 5/5

Trustpilot

Best service ever

SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)

Cheryl · 15 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.

Francesca · 15 March 2022

★★★★★ 5/5

Trustpilot

Excellent

Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.

Martin · 8 December 2023

★★★★★ 2/5

Trustpilot

One of the worse estate agents

One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time

G · 29 August 2020

★★★★★ 1/5

Trustpilot

WORST Estate Agents , Avoid at all Cost.…

One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.

Gurbax · 30 January 2025

★★★★★ 5/5

Google

Steven Flannighan at Tudor helped find new tenants at a commercial office. Not only did he find a great company quickly, but stayed on the project all the way through the legals. Highly recommend him and the team.

Guy · 25 February 2025