Acorn New Homes London reviews

★★★★★ 1/5

Trustpilot

Less than poor

Less than poor - do not use this agency to manage your property.Their charges are extortionate and they do nothing for their fee. My agent was off sick for weeks and no one took over the management of my property. The tenants were smoking cannabis and I was having to deal with the complaints.They also failed to inform the tenants that the property is for sale and so the tenancy was short term.I will be filing a formal complaint.Their sales dept at Crystal palace are not much better. If your property is not the easiest sale they quickly lose interest, fail to provide feedback and avoid your calls.If I could give a zero I would.

Eleanor · 8 May 2019

★★★★★ 1/5

Trustpilot

Utterly incompetent!!

Utterly incompetent!!The biggest story here is not (incredibly poor) experience last year having moved with Acorn, but the following:Our neighbouring flat serves as a brothel!! It is being managed by Acorn and was also let by them. Needless to say, this makes our lives a living hell. Late night shady drunks, the fear of meeting customers, terrible noises coming from the apartment: you name it, we’ve suffered from it.At first, I thought that when the landlord finds out about it they will evict the occupants. We contacted Acorn numerous times asking them to do something. Absolutely nothing was done. Definitively nothing.I assumed that the landlord just knew about it and chose to rent it to whoever is willing to pay the leasing.Guess how surprised I was to find out that the landlord had no idea about his property servicing for such purposes! We managed to get the email addresses and contact them, and I understand that they’re reviewing their legal options. Good. Thanks got for that.Our own experience should have prepared us for that, as acorn was the classic untrusted estate agent who just want your money. Poor mails, agents who don’t know what they’re doing, etc etcSoto summarise: if you want to have the worse experience of your life as a tenant or as a landlord - these guys are you company.Charlotte and Fiona***UPDATE, 29/03***It took Acorn 4 days to reply to our review, stating that it was "an immediate action". We're still waiting for the promised eviction of our "neighbours".

Charlotte12 · 29 March 2019

★★★★★ 5/5

Trustpilot

Taylor Moutarde Top Class Estate Agent

Acorn was one of three estate agents who worked on the sale of my house. Taylor Moutarde identified the final price it sold for in his original estimate, where others had stated more but did not deliver. Taylor then went more than the extra mile in securing a sale and then getting it through when the buyer's solicitor was repeatedly failing to respond or communicate. I would recommend him very highly.

Georgina · 18 October 2021

★★★★★ 1/5

Trustpilot

Absolutely terrible in every way

Absolutely terrible in every way possible. They don’t know what they’re doing and haven’t sorted anything. We’re paying for the most expensive apartments in the city we live in and everything ( including water ) keeps going down, it’s been months and they haven’t done anything at all to sort it or fix anything. Going through documents with them was terrific, they can’t keep up with dead lines for contracts etc. They keep trying to charge us for things we don’t owe them. Absolutely horrific

Jicky669 · 26 January 2019

★★★★★ 5/5

Trustpilot

Excellent, wonderful, terrific

We used the Dulwich Office and Paddi and Martin have been wonderful. We had more people look at the house in one week than we had had in the previous 2 years. They really made things happen and must have sprinkled a little magic dust on the place because it sold! The staff were really helpful at all times and all the information that we or the buyers needed was to hand. I cannot sing their praises highly enough. Please keep going this way guys!

Terry · 22 January 2019

★★★★★ 1/5

Trustpilot

Been Trying To Get Someone To Help For 4 Months

Have been trying to get an issue resolved for 4 months now, every time we contact someone we're told it'll get passed on and someone will be in touch, never happens. We're calling at least once a week at this point, often more, and I don't know what to do anymore, nobody seems to want to help.Also had lots of issues trying to move in, was told we couldn't move in on the date our tenancy started because originally the keys from the last tenant hadn't arrived to the landlord in time, then we were told it was because the builders hadn't finished everything in the kitchen and it was unsafe (the only things that needed doing before we moved in was installing the fridge and the extractor fan, they had about a month to do this from putting down the deposit to moving in), and then we were told the landlord hadn't sent the keys yet, and they might be here in time, but they might not. We were told all of this this the day before our move in date, we'd already hired help and had furniture deliveries coming. In the end we got the real reason from someone else at the company, the last tenant had been unreachable since leaving and had never sent the keys (we suspected as much as they accidentally sent us an email meant for someone else demanding the keys back and furniture to be moved as someone was about to move in prior to this). We managed to move in on the day in the end as they finally agreed to change the locks. Before we found out the full story, we were continuously lied to and kept getting our date pushed back, but it doesn't sound like they were ever getting these keys and I don't know what would have happened if we hadn't kept questioning the explanations that were being given.

Em · 21 January 2019

★★★★★ 5/5

Trustpilot

Josh has been very helpful and…

Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍

Charlie · 6 May 2022

★★★★★ 1/5

Trustpilot

Disgusting company

Horrible experience.Acorn demand £500 holding deposit up front before the landlord has accepted you and before you go through references.Acorn failed our references as they only took my flatmate's base pay into account, failing to actually look at her paychecks and bank statements which clearly showed that she made more than enough to cover the rent. Instead of doing their jobs properly, Acorn demanded we pay 12 months rent up front, or get a guarantor that earns at least £50,000 per year.These are both ridiculous options, and the only two given to us by "Kiera". We have backed out and are pursuing a refund of our holding deposit, and gone with a different letting agent that has been much quicker and easier to deal with.Do not touch this company, they will take your money and run to the hills with it.

Mark · 8 October 2018

★★★★★ 1/5

Trustpilot

Worse property management company in London.

Worst property management company I’ve ever dealt with in fact the worst company I’ve come across. The way we were treated was poor from day 1 when we moved into our flat in Sutton. The building works weren’t finished. I was without hot water and electric for weeks in the middle of the winter. We stayed in the property for a year altogether and when we moved out they told us their was £1100 worth of damages when they wasn’t a scratch to be seen. After contacting the tenancy deposit scheme all was returned.Stay away from these people.Response to Andrew:This simply sums up Acorn Andrew. I was never kept informed other than an email after calling the Bromley office 5 times a day to sort out the problems. Also I was referenced twice in a short space of time when my wife moved in which is utterly ridiculous seeing I passed the financial obligations without her in the first place. Also I was threatened to be evicted out of the property for not paying my water bill which I never received. We are talking about £20 for crying out loud. Our deposit was held 2.5 months after leaving the property despite the person doing check out inspection said the property was in perfect nick. I will never deal with Acorn and also make sure my network doesn’t. Sorry but you only get one chance with me and that was spoilt before it even started to be quite frank. I wasn’t planning on using anyone name, but if you want to hire decent and representable employees don’t hire Bill Cooper.

Glen · 20 September 2018

★★★★★ 5/5

Trustpilot

Absolutely outstanding

Absolutely outstanding! We have just exchanged on our first property. We delt with 3 members of staff Kieran, Steve but the main man was Dan from Gravesend. All of the staff were amazing! Great communication, always contactable and accommodating. Fab team all of them. Wouldn't bother going anywhere else.

Kira · 1 December 2023

★★★★★ 5/5

Trustpilot

Acorn found us a tenant for our flat

Acorn found us a tenant for our flat, who was a joy to have, spotlessly clean tenant Thank you Tony

Anthony · 13 August 2024

★★★★★ 5/5

Trustpilot

Acorn did a first rate job selling my house in Crofton Park

Acorn did a first rate job selling my property. The process had several twists and turns, including the loss of initial purchaser whilst the team at Acorn provided sound advice and pragmatic solutions. I was happy with their service and recommend to others. Lamar Hamilton led the transaction.

MB · 14 May 2025

★★★★★ 5/5

Trustpilot

Very pleased with the service received…

Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

Neil · 27 February 2023

★★★★★ 5/5

Trustpilot

I wouldn't extend the following praise…

I wouldn't extend the following praise to Acorn in general, especially since I had a very bad experience with their Camberwell branch, but Nicholas Henderson deserves all the praise I can give. He was alone in understanding where I was coming from and alone in actually trying to help in what was a stressful and very frustrating situation. Effectively he made good what his Camberwell colleagues ruined. Personable, with a listening ear, and very efficient too.

Hector · 29 August 2019

★★★★★ 1/5

Trustpilot

Just avoid

Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.

Current · 5 May 2020

★★★★★ 4/5

Trustpilot

My Overall Experience was good

My Overall Experience was good. My agents were very responsive and helpful

ExclusivelyMe · 17 October 2022

★★★★★ 4/5

Trustpilot

Sale of Property

After a poor experience with another agent it was refreshing to work with a great set of professionals (Tommy, Jackie and Joe) at the Belvedere branch. They were able to find a buyer for our property very quickly (pre-covid) and I was kept up to date with the progress of the sale regularly even when everything went into lockdown. I would defiantly recommend Acorn team to anyone looking to sell their property.

Harjit · 22 August 2020

★★★★★ 1/5

Trustpilot

If I could give 0 star I would.

If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.

Lala · 27 November 2019

★★★★★ 5/5

Trustpilot

The Service we have received from the…fantastic

The Service we have received from the Acorn staff at the Strood office has been fantastic through out on our Sale and purchase of our new home. so much so that we are using Acorn to Sell a late family members home, and again the staff at the Welling branch have been so helpful

Georgina · 6 April 2023

★★★★★ 1/5

Trustpilot

Unprofessional Acorn estate agents

Acorn moved us into an unsafe, unclean property during the pandemic. The lights did not work and numerous parts of the property were rotting. The agents refused to make any changes to the property in order to make it safe. We vacated the property a month after moving in, after which they decided to try and take all of our deposit. Please do not engage with these agents!

Blayne · 26 May 2021

★★★★★ 1/5

Trustpilot

DO NOT BELIEVE the fake reviews

DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review

Fi · 26 October 2023

★★★★★ 5/5

Trustpilot

My house valuation was carried out by…Leon

My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.

Johan · 16 November 2021

★★★★★ 1/5

Trustpilot

The worst property agency

The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.

Chris · 21 March 2019

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property. We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy. Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023