White Lettings Edinburgh Limited Loanhead reviews

★★★★★ 5/5

Google

My experience with White Letting was truly excellent. Throughout my two years in Loanhead, they were not only fast and efficient in their replies, but also kind, respectful, and genuinely human in the way they handled every issue. I always felt supported and never alone in facing any challenge in a foreign country. A special thank you to Caroline, her professionalism and kindness made a real difference. My time in Loanhead was great, also thanks to them. I strongly recommend their services.

Michela · 16 August 2025

★★★★★ 5/5

Google

We had a great experience with White Lettings from start to finish. Communication was clear and timely, and the team were always professional, friendly, and happy to help. Everything was handled efficiently, which made the whole process smooth and stress-free. We really appreciated their support and would happily recommend them to others looking for a reliable letting agency.

G · 16 February 2026

★★★★★ 5/5

Google

Best letting agency I have ever been with in my 14 years renting in Edinburgh! I have had the pleasure of renting for 3 years with White Lettings and Caroline has been an incredible support throughout! Always responding to any queries within a few hours and any issues would be promptly sorted and always resolved within a day or two! Never experienced similar professionalism from any other letting agency before and would highly recommend them👌 Thank you for everything Caroline, and keep doing the wonderful job you are doing with your tenants! 👍

Katrine · 29 August 2024

★★★★★ 5/5

Google

I had the pleasure of renting a flat through White Lettings from 2022 to 2024, and my experience was nothing short of exceptional, thanks to Karen. She was an absolute bliss to work with, always professional, friendly, and responsive. Karen's dedication to her role ensured that any issues I faced were addressed promptly and efficiently. The contractors she engaged were equally impressive, quick, thorough, and focused on delivering quality work every time. Throughout my tenancy, I felt well looked after and supported. Karen’s professionalism and attention to detail made my renting experience smooth and enjoyable. I highly recommend Karen and White Lettings to anyone looking for a reliable and caring letting agent.

Bjorn · 30 July 2024

★★★★★ 1/5

Google

I recently enquired about viewing a property listed by White Lettings and was contacted by the property manager, Karen McDonald, who asked to speak with me about my “situation.” As I am returning to the UK after a period working in the US, I assumed this was routine. During the call, I was immediately questioned about my employment, proof of income, and whether I could afford the property. I offered to provide standard documentation, including bank statements and payroll records. Despite this, I was told I would need to submit my entire financial record in order for affordability to be assessed, and my offer of bank statements was dismissed with the comment that “anyone can provide those and then simply withdraw the funds.” This was particularly confusing given that White Lettings uses a third-party referencing service as part of its standard process. Rather than allowing that service to objectively verify the information provided, assumptions appeared to be made in advance about my suitability as a tenant. If there were any upfront qualification concerns, these could have been addressed through tactful, standard qualifying questions, rather than framing the discussion around whether or not I could afford the property. The manner in which the conversation was handled felt unnecessary and, frankly, insulting.

Ryan · 16 January 2026

★★★★★ 5/5

Google

We rented with White Lettings for over7 years. Caroline has been always responsive to any needs. The check out process was one the best experience we ever had. Considering the letting agency in Edinburgh, White Lettings definitely stands out.

Paola · 16 August 2025

★★★★★ 5/5

Google

We had a good experience renting from White Lettings. Caroline was always good at getting repairs done and to communicate with the landlord whenever we wanted to discuss something. By far the best agency I've dealt with in Edinburgh

K · 29 July 2025

★★★★★ 5/5

Google

One of the best letting agents in Edinburgh by far, friendly, reliable, and nothing is ever an issue. We would have continued our tenancy if we were not looking for something bigger. I would highly recommend them. Thank you for everything and if we are renting again in the future we will definitely use White Lettings.

Evan · 2 April 2026

★★★★★ 5/5

Google

Karen McDonald was a huge help for me at White Lettings. When a landlord was looking to sell the property I was renting she was an absolute life-saver and put me first for finding a new property within the agency when I needed a the help. Always polite and quick to reply, even out of regular office hours.

140596connor · 16 November 2025

★★★★★ 5/5

Google

I highly recommend White Lettings as a company. As a tenant I rented a flat from them for over 4.5 years - every time I needed something fixed (which wasn't regularly, but when I did) or sorted White Lettings would send someone out within 24 hours. There was always someone to answer any queries I had, and I felt safe, respected, happy and looked after by them whilst also feeling the freedom to live. I couldn't recommend them more!PositiveResponsiveness, Quality, Professionalism, Value

Ellie · 11 November 2021

★★★★★ 1/5

Google

Karen McDonald was aggresive and asked unnecessary questions - I simple wanted to come in for a viewing. In all my time renting in the UK I’ve never been treated like this. I’m almost positive this was some kind of scam. For your own safety avoid this letting agency.

Sven · 16 January 2026

★★★★★ 5/5

Google

I can can honestly say that White lettings was the best rental agency we have ever had as tenants. Over the 3 years we rented with them in Edinburgh, they proved to be highly professional and responded to any requests we had with speed. They kept our flat up-to-date with servicing and safety checks throughout our stay - using friendly local tradesmen and women. I would very happy rent them again. Thanks Karen and the team!PositiveResponsiveness, Professionalism

Gus · 11 November 2021

★★★★★ 5/5

Google

Very friendly, accommodating and flexible independent letting agency. Communication has been good and easy. We very much hope to rent with them again in the future! Property was very good value, clean and well maintained.

Ben · 30 June 2024

★★★★★ 5/5

Google

I've dealt with Karen and Caroline for 15+ years as a landlord, when they were employed by Charles White Property and since they formed their own company White Lettings. The service Karen and Caroline provide is excellent; value for money, attention to detail and quality contractors they use for Electric, Gas and Joinery work etc. I'd highly recommend White Lettings to any existing or new landlord.

Willie · 11 November 2020

★★★★★ 5/5

Google

White Lettings was the agent of a flat I was renting in Edinburgh, for four and a half years. The agency's approach (Caroline was my contact) was exceptional, from the viewing process, up to the tenancy's end. The agency was punctual and discrete, concerning all the issues (inspections, repairs etc) relevant to the tenancy. My best wishes.

Christos · 11 November 2021

★★★★★ 5/5

Google

White Lettings is the best letting agency I have ever rented with. They are fast to respond, honest, genuine and care about you as a tenant. Whenever we had an issue (which was not often) it was sorted promptly. Karen was a fantastic …

Martin · 16 April 2023

★★★★★ 5/5

Google

We had a great experience renting through this agency. Karen was always on hand when needed. Very quick responding to emails and getting any issues seen to. Thank you!

Kimberly · 27 March 2024

★★★★★ 1/5

Google

Phoned about a viewing for one of they’re properties for my parents who don’t speak proper English the lady on the phone instead of helping me with the property and getting a viewing she was questioning everything I said and had an issue with my parents not being able to phone her themselves not sure if it’s because we’re from Poland but would not recommend them if you’re from a different country!

Jakub · 1 May 2024

★★★★★ 5/5

Google

We rented through White Lettings for around 9 months and our experience was excellent. Caroline and the team were very helpful, and ensured that every issue that we encountered was quickly and professionally resolved. We would definitely rent through White Lettings again, and would recommend them to anyone we knew.PositiveResponsiveness, Quality, Professionalism

Ross · 11 November 2021

★★★★★ 5/5

Google

We would highly recommend this letting agency and gladly give a 5* rating (or higher if we could). Karen is an excellent member of staff and always pleasant,obliging and professional. We would have no hesitation in recommending this agency and would 100% use it ourselves again if we return to Edinburgh. Many thanks for everything, we very much appreciated it.

Stephen · 12 November 2019

★★★★★ 5/5

Google

Thank you to Karen and White Lettings for such an amazing service and first time experience renting in Edinburgh. Having rented through White Lettings for a year myself and my flat mate almost 3 years, we only ever had good experiences and Karen was always extremely responsive and helpful.PositiveResponsiveness, Quality, Professionalism

Rebecca · 11 November 2021

★★★★★ 5/5

Google

I only rented from White Lettings for 7 months but the time spent with them was great! Caroline was always on hand with any questions/queries I had and any work that needed doing was done quickly and professionally. Even in the uncertain times of lockdown, they were always helpful and informative. Would 100% recommend.

Felice · 11 November 2020

★★★★★ 5/5

Google

I was very happy to rent the flat at 10/5 Bughtlin Drive,EH12 8UX. White Lettings provided me with perfect service and understanding of my needs. Among many properties I visited , this one I was living in was the very best and comfortable for me.

Afrodita · 8 April 2025

★★★★★ 5/5

Google

Loved the property and area and would highly recommend Caroline and White letting was a great landlords as extremely helpful efficient understanding and professional. Very enjoyable stay made Even better by their overall approach.

John · 16 April 2023