Silver Oak Property Llanelli reviews

★★★★★ 2/5

Google

My in-laws rented a property through Horizon at an assisted living property. While they were quick to respond to issues and rectify. The condition of the property before moving in itself was unacceptable. It was poorly maintained, with worn décor and carpets in such bad condition they were a clear trip hazard. Especially considering this is place for older residents many with poor mobility. We were advised that the landlord, (Fairhavens solicitors), refused to carry out the necessary work to make the property safe and fit for purpose. We had to replace carpets and redecorate at our expense. During what was already a very difficult time, when my father-in-law had to move into a care home, so he could be with my mother in law who was already in the same care home. The rent was accidentally overpaid. Rather than simply refunding the money, Horizon chose to deduct a £15 “admin fee.” They initially blamed and insisted it was due to bank charges, which when proved to be incorrect. Then admitted it was simply a charge for their time. This felt petty, opportunistic, and completely lacking in empathy given the circumstances. We had been considering instructing Horizon to value and market our own property, but after this experience, there was zero chance we would use. Hence why we used Amos who were excellent in every aspect. Updated: We did raise our grievances with you at the time, including our request for the property to be redecorated and the dangerous carpet to be replaced. That request was refused, so please do not attempt to suggest that these issues were not raised or that you were unaware of them. You were fully aware of our concerns throughout. I note your acknowledgment that an administration fee was being charged, as there were no bank charges. This was clearly established during our telephone conversation. When I challenged a member of your team on the claim that these were bank charges. The explanation immediately changed and admin fee was introduced to the conversation. This is deeply concerning and raises serious questions about the accuracy and transparency of the information being provided. Given that you received over £30,000 in rent on behalf of your clients, which was always paid in full and on time, it is frankly astonishing that you have chosen to impose an administration fee in these circumstances. Quite honestly, the administration fee comes across as nothing more than a petty and transparent attempt at one last jab. It’s not about the amount of money involved; it is about the principle and the way this has been handled. We find the decision to levy this additional charge particularly disappointing and difficult to justify. I expect you to reconsider the charge and donate the fee to the Alzheimer’s Charity.

Mark · 19 August 2026

★★★★★ 5/5

Google

Horizon has managed our rented property in Rochford for nearly twenty years and we have always found them to be a completely professional outfit staffed by people who properly understand the meaning of customer service. Our main point of contact in recent years has been Allison who always provides service with a smile and is a real pleasure to deal with. We have recently decided to sell the property and, of course, the Horizon staff are being as helpful as usual UPDATE When we finally got the property back with vacant possession we were, to say the very least, horrified at the filthy condition in which it had been left. I walked round with Kerry who from her long experience was able to advise several practical options as to what we might or might not do prior to putting it on the market. In the end we decided to undertake a deep clean and redecorate. Four weeks later we placed the property on the market at 11.00 on a Thursday and by 12.05 on the same day Calum had found us a cash buyer and we had agreed terms. (Not sure if this is a record or just “business as usual” for Horizon but either way I was pretty impressed!) After that, Calum kept us fully up to speed with progress and was proactive in sorting out a few issues to keep things moving along.until completion. All in all a relatively pain free experience and as I said in my earlier post it’s always a pleasure dealing with professionals

Ron · 25 April 2026

★★★★★ 5/5

Google

From the moment of initial contact Kerry and her team were so proactive. Because Kerry had full knowledge of her clients’ requirements she was able to direct buyers for viewings and so we were able to sell our house before it went on to market. It was a smooth and very fast process and I can’t thank the team enough.

Jenny · 26 July 2026

★★★★★ 5/5

Google

Horizon were nothing but professional during the purchase of our first home. They made the process run smoothly which helps so much during such a stressful time! Big thanks in particular to Reece and Calum for being patient, friendly and always willing to answer any questions and help when they can. Thank you again!

Illusionmachine · 26 July 2026

★★★★★ 5/5

Google

Really cannot fault silver oak in the slightest, Greg has been an absolute star when helping me out with the previous 2 properties I've lived at, every time an issue has been brought up whether it's something small or big Greg is always fast to get on the case and get it resolved, best estate agent hands down !

Nathxn · 10 April 2026

★★★★★ 5/5

Google

We are very happy with Silver Oak Property. The price for the property is very reasonable, and the service has been excellent. Any issues related to the house are resolved very quickly and efficiently. Greg is a very pleasant and professional agent, and communication with him is always easy and smooth. Highly recommended!

ВИКТОРИЯ · 10 April 2026

★★★★★ 5/5

Google

I have been using Silver Oak property management service for the last 3 years and am very happy. Greg has been very professional from the start. Communication is excellent. It is very good value for a fantastic service!

Kelly · 10 April 2026

★★★★★ 5/5

Google

I’ve worked with Silver Oak Property for both buying and renting out properties for a while now, and they’ve been solid throughout. Greg has a really strong understanding of the local market here in Llanelli; he gives honest, practical advice rather than just telling you what you want to hear. The letting service is efficient and takes the stress out of the day-to-day management, and I’ve found the sales side to be just as professional and straightforward. If you’re looking to build a property portfolio or just need someone you can actually trust to get the job done, they’re a great shout. It’s nice to deal with an agent that actually knows the area inside out.

Damian · 7 May 2026

★★★★★ 5/5

Google

Huge thanks to Greg for helping us sell our home. He was professional, easy to talk to, and made the whole process stress-free. We’ll definitely be using Silver Oak Property again in the future

Artur · 10 April 2026

★★★★★ 5/5

Google

Silver Oak have been great managing rental property for me. Greg is always helpful and the property inspection logging is top notch. I highly recommend Silver Oak for managing rented property.

Gareth · 10 April 2026

★★★★★ 5/5

Google

An excellent service! Gregg is a fantastic estate agent. He managed to find me a tenant within just a couple of weeks. And he's excellent at communicating. Highly recommended.

Allinonefitness · 10 April 2026

★★★★★ 5/5

Google

Myself and my husband can’t thank Horizon enough. From a bad experience with a previous property and Estate Agent at the start of our process which unfortunately we had to pull out from. …

Sally · 26 January 2026

★★★★★ 5/5

Google

Horizon were a pleasure to deal with when selling my mother's house in Richford. From the start to finnish Reece was such a great help with keeping us informed …

Paul · 26 February 2026

★★★★★ 1/5

Google

I contacted this agency to arrange a viewing for a property and was met with extremely unprofessional behaviour over the phone. Instead of discussing my current enquiry, the staff member focused on a viewing they claim I missed back in November, something I genuinely do not recall. I was spoken to in a hostile and confrontational manner, and the tone of the call felt more like being told off than being helped as a prospective client. Even if an appointment had previously been missed, that does not justify speaking to people disrespectfully months later when they are making a new enquiry. Customer service should be polite and professional. This interaction was neither. It left me uncomfortable and unwilling to deal with this agency again.

Margaret · 7 February 2026

★★★★★ 5/5

Google

Rented through Greg for 6 months - and had a great experience overall. He was easy to get hold of, responded to maintenance issues promptly, and dealt with things professionally throughout the tenancy. Straightforward communication from start to finish. Would recommend to anyone looking to rent in the area.

Will · 17 August 2026

★★★★★ 5/5

Google

Was really impressed how helpful and professional Greg was with us. Would highly recommend this company. Julie milne

Julie · 10 April 2026

★★★★★ 5/5

Google

Greg has managed our property for the last 2-3 years, and in that time we have had no problems and have always been kept well informed on updates regarding the property and whether any maintenance was required. I would highly recommend Silver Oak, and look forwarding to continuing to work with them in the future. Diolch!

Stefan · 28 April 2026

★★★★★ 1/5

Google

We went through Silver Oak to purchase a property and got led on and lied to to be quite honest. multiple parties were interested in the property, the estate agent Greg said that he didn't want to start any bidding wars and asked the parties to present one final offer for the owner to look at. Our offer initially got accepted by the owner and we started the legal process to secure and purchase the property. We then received a message a few days later saying that someone else had offered more. We offered higher and it went back and forth like this for a few days. The agent created a bidding war which he initially said he did not want to happen this led us to extreme stress and upset as we didn't have long to find somewhere to live. I would not recommend this agent. I hope other first time buyers find this helpful.

Joseph · 1 October 2025

★★★★★ 5/5

Google

Young, dynamic team, eager to assist in the buying and selling of properties. Special thanks to Calum and the rest of the team for making this a very easy, quick sale.

Mavis · 24 June 2026

★★★★★ 5/5

Google

We cannot imagine anyone providing a better service than Horizon. The whole team were invaluable helping us all the way, especially given the trouble and issues we had with getting things moving, the the Horizon Team worked tirelessly to support us every step of the way, and we have now completed our house move, and would certainly recommend anyone to use this Agent. Almost every member of staff was called upon over the long time we took, and Horizon chased and pushed at every opportunity. Thanks to them all, Calum, Kerry, Reece and everyone else in the amazing team.

David · 25 May 2026

★★★★★ 5/5

Google

Guy was brilliant friendly and helpful full

John · 17 March 2026

★★★★★ 4/5

Google

Easy to deal with but sometimes slow at replying. Tenancy was not explained fully when Moved in so didn't understand reporting issues. Was left without hot water for 2 days. Never did any visits to property in the 8 months I lived there. But invoices always sent to email which was handy

Zoe · 1 October 2024

★★★★★ 5/5

Google

Excellent service from Greg at Silver Oak Property when selling our house. The marketing was professional, communication was consistent, and we received regular updates throughout the process. He handled everything efficiently and helped secure a smooth sale. Would definitely use again for both sales and lettings.

Przemysław · 10 April 2026

★★★★★ 5/5

Google

We bought our first house with Horizon 8 years ago so knew when we were ready to sell they were the estate agents for us, and once again they were fantastic! Calum, Kerry and Reece in particular were so helpful, from the moment the house …

Izzy · 26 March 2026