John Francis Llanelli reviews

★★★★★ 4/5

Google

Thank you to Dovile and the team at from John Francis, Llanelli for help us find a house that we can now call HOME. The process took longer than expected as things are done differently in South Africa. We have moved in and love the neighborhood. Dovile and the team went the extra mile when we needed to see the property during the buying process. Thank so much for assisting us in the process of the purchase that was quite new to us.

Estelle · 14 December 2025

★★★★★ 5/5

Google

Thank you for helping us with our property sale. Everyone has been so amazing, finding us the right people for auctions and all. It was amazing how your staff like Aled, Amy Hayley , Kathryn and a few others have work so hard to make this sale happen. The updates and follow ups given to us were exceptional. Thanks for the patience specially with the time difference. It has been a pleasure working with you .Very well recommended.

Marlene · 14 March 2026

★★★★★ 5/5

Google

Thank you Kimberley for your open friendly approach in showing us around a property recently. You answered all our enquiries and explained things very clearly to us.

Andrea · 14 December 2025

★★★★★ 5/5

Google

We have recently sold our house through John Francis! And we can’t thank Curtis at Countrywide as our Mortgage advisor and Zak for the quick service! Curtis was extremely helpful and always at the end of the phone or an email! Zak was extremely quick in putting our house up for sale and always at the end of the phone! Michelle was also extremely helpful and had good communication skills when at the property with viewers! Can’t thank you all enough! Will definitely recommend!

Teegan · 4 May 2023

★★★★★ 5/5

Google

Me and my husband had a great experience buying with John Francis Llanelli they were extremely helpful and Kim especially was always friendly and responsive. Happy to help with whatever we needed even though we were a nag lol. The girls are super patient with us and we would 100% use John Francis if we come to sell the house in future x

Samantha · 14 December 2025

★★★★★ 5/5

Google

Great to see how the team at Llanelli have turned things around over the last 18 months, the team are welcoming and friendly, the valuers were brilliant, and even the mortgage advisor beat the rates we had direct from our bank. If you are looking for a one-stop shop for selling and buying, I would definitely recommend this team. Thank you.

Vanessa · 14 December 2025

★★★★★ 5/5

Google

Great experience with John Francis in Llanelli, Aled was super accommodating with viewings around my schedule, really understood the property I was looking for and made the process so smooth and put me at ease as a first time buyer. Thanks Aled!

Dominic · 4 December 2024

★★★★★ 1/5

Google

Really disappointed with the service for a "profesional agency." I made an appoitment to view a property to let in,Llanelli.. the appointment was for 10.30 am. At 10.50 I was still standing outside the property.. Enough.. I left a note on the door.. In what universe is this acceptable behaviour to leave a prospective client waiting at a doorstep? I would have paid six months rent in advance... There is a complete lack of respect,not just fort myself but for the poor soul who has entrusted their property to you. You should be ashamed of yourselves. This not the first time that I have heard reports of your appalling and dishonest beaviour . i have a list of names and people of whom you have treated shabbily.. Enough. We're going to the ombudsmen.. Alice Maclennan Whitfield..

Alice · 5 June 2018

★★★★★ 5/5

Google

Can't recommend John Francis Llanelli enough. They have been brilliant throughout the purchase process supporting where needed and communication was excellent. Always nice to be kept in the loop with what is happening.

George · 14 December 2025

★★★★★ 5/5

Google

They found me my house , they were great from start to finish. Always happy to help me and explained the whole buying process. They were great .

Sean · 14 January 2026

★★★★★ 5/5

Google

Amazing customer service provided by Michelle and her team at John Francis. My house was viewed and sold within a week.. very professional and helpful... and I couldn’t recommend their mortgage advisor Phillip Harries enough!!! He went above and beyond to sort our mortgage out and we have since been back to remortgage with him... thank you very much John Francis Llanelli x

Nicolle · 5 June 2019

★★★★★ 5/5

Google

Very helpful staff during the course of my purchase, would recommend John Francis to anyone in the area and would happily use again!

Eglė · 14 December 2025

★★★★★ 4/5

Google

We would like to say thank you to the Llanelli Staff of John Francis for their support during the sale of our home. We would also like to say a big thank you to Christie Evans from Countrywide Conveyancing Services, for the way she so professionally helped and guided us through the legal requirements.

Mark · 4 June 2020

★★★★★ 5/5

Google

Very helpful and understanding, a professional/knowledgeable attitude throughout the process.

Helen · 14 March 2026

★★★★★ 5/5

Google

Just completed on a property with John Francis and they were great. Natasha in the Llanelli office, in particular, was excellent. She went above and beyond, showing us a range of houses and rearranging her days to fit all of our requests …

Joseph · 14 April 2025

★★★★★ 5/5

Google

Absolutely fantastic company so helpful totally honest. Regards mark

Victor · 14 February 2026

★★★★★ 1/5

Google

Review on Llanelli Branch Viewing arranged and no viewing on their system. Another viewing cancelled, 2 reasons given person off sick and the person wishing to view cancelled. Never …

Cath · 14 April 2025

★★★★★ 5/5

Google

Recently completed a purchase, Natasha was extremely helpful in finding us our perfect home. Along with dealing with everything throughout the purchase. I would recommend dealing with Natasha and the team.

Gavin · 7 June 2024

★★★★★ 5/5

Google

Have dealt with Phil the Financial Advisor on many occasions. Very helpful, tells you exactly what you need and finds the best deal for your circumstances. Top service. Staff are always happy and friendly.

Craig · 5 June 2019

★★★★★ 1/5

Google

Morally devoid. I tried buying a house via John Francis a few years ago and was shocked by the service. Initially warm and friendly, I agreed a purchase price above the asking price. Having started conveyancing and progressing with the mortgage they called me to let me know a higher offer was received and told me I'd have to raise my offer to continue the purchase. This is shocking given that I'd already offered more than the asking price. The REALLY shocking thing was that when I discussed this with them they kept saying 'this is legal' which I understood, but they didn't seem to understand that what I was saying was that it was immoral and unscrupulous business behaviour. Worrying that they really didn't seem to know the difference.

David · 5 June 2019

★★★★★ 5/5

Google

John Francis in Llanelli did a brilliant job of selling our property. They were responsive supportive and did a great job of not only managing all the viewing but also progressed the sale through to completion perfectly. Thank you Michelle, Chloe and Sean. I would highly recommend them.

Miles · 4 June 2022

★★★★★ 1/5

Google

Very poor Arranged for valuation Friday 3pm …

Daniel · 14 April 2025

★★★★★ 1/5

Google

Not very good at all I regret to say. A catalogue of failures that repeated over and over despite repeated apologies and assurances. The final straw being an arranged viewing for 21st Dec that never ever existed. …

Mark · 14 April 2025

★★★★★ 5/5

Google

Sold our house very quickly and lucky for us the house we were buying was selling with john Francis too so all done and dusted in 12 weeks - very happy service , correspondence from ‘Zak’ was great - no faff

Wyn · 4 May 2023