Reeds Rains Liverpool reviews

★★★★★ 1/5

Trustpilot

I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021

★★★★★ 1/5

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MCR City Center Branch - 0/5

I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.

Pradeep · 20 May 2021

★★★★★ 5/5

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Myles reeds rains

Myles could not have been more helpful and patient Under very trying circumstances

Mr · 24 September 2026

★★★★★ 5/5

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Reeds Rains Hull

Reeds Rains Hull - EllieThis review is in regards to information i required after leaving my property.I needed information regarding a number of things when i had left Reeds Rains, the main being information on my deposit and how to correctly ask for a refund etc. Ellie replied very quick and reached out to me with all of the updates to do with my deposit refund. I never felt like i was waiting for a response and she handled my needs with what i would deem as above and beyond customer experience.I had a lot of bad experiences with the Hull Branch of reeds rains, especially in recent years. But Ellie was fantastic and couldn’t have done more for me.Nathan K

Nathan · 20 May 2024

★★★★★ 5/5

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A very competent ,pleasant and helpful…

A very competent ,pleasant and helpful young lady, a credit to your team.

Peter · 22 September 2026

★★★★★ 4/5

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Myself and my husband a viewed a property…

Myself and my husband viewed a property through Reeds Rein last week. I wanted to pass on how great our experience was with Louise who did our viewing. Louise was professional, but friendly, honest and knowledgeable, and did not rush us through the viewing. We have viewed houses previously and I honestly can say Louise was one of the best we have dealt with. She is a credit to your team. We have made our decision about the house, and how we would like to proceed. I know Louise is going to be in touch soon, so will look forward to speaking with her.

Emma · 23 February 2021

★★★★★ 1/5

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Rude estate agent

Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.

Lucy · 9 February 2021

★★★★★ 5/5

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Very professional

Very professional, friendly and knowledgeable. Keep clients up to date with progress.

Customer · 21 September 2026

★★★★★ 5/5

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I have been very happy with Reeds Rains…

I have been very happy with Reeds Rains up to now. They are helpful and polite.

Mrs · 26 August 2026

★★★★★ 1/5

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Macclesfield Office - Impressively bad service for a renter...

Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.

Vincent · 3 January 2021

★★★★★ 5/5

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Great team, personal yet professional

The team at the Stockton branch are just fantastic. Handled my sale professionally and efficiently, always keeping me up to date with the process. Andrea in particular was always helpful and friendly when giving me updates and happy to gently push the other side when necessary. Highly recommended.

Peter · 23 December 2025

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020

★★★★★ 5/5

Trustpilot

Great estate agents

Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.

Rene · 12 July 2024

★★★★★ 1/5

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Still waiting for my deposit back after…

Still waiting for my deposit back after 5 month ! Now saying landlord disputing it.. also waiting on calls back from phill in the office is a joke! Told constantly he’s not there or will call back to never hear from him!

Mandy · 11 February 2026

★★★★★ 1/5

Trustpilot

Deposit not returned

Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS

Holly · 15 December 2025

★★★★★ 5/5

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Responded quickly to request for…

Responded quickly to request for information on property and good communication during placing offer.

MK · 27 August 2026

★★★★★ 5/5

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Great customer service

Great customer service , great staff, pleasure to do business with , highly recommend.

Albert · 25 August 2026

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, clear and well organised appointments for viewings.

Ms · 21 September 2026

★★★★★ 5/5

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Thank you all for all your hard work…

Thank you all for all your hard work you are an amazing team

Sharon · 26 August 2026

★★★★★ 5/5

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Fantastic communication

Excellent from start to finish and great to work with.

Katy · 14 September 2026

★★★★★ 5/5

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Barry was very friendly and…

Barry was very friendly and communicated well throughout the process

Peggy · 22 May 2026

★★★★★ 5/5

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Keep up the good work

They know their job and are reasonably priced

Ray · 21 September 2026

★★★★★ 5/5

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My property at Leyland is being managed…

My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!

Taryn · 9 October 2019

★★★★★ 5/5

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Reeds Rains Woodseats - Angela is a star!

Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!

Rosie · 25 September 2019