Reeds Rains Liverpool reviews

★★★★★ 1/5

Trustpilot

Big Mistake to go with Reeds Rains.

We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.

IAK · 3 January 2020

★★★★★ 1/5

Trustpilot

If there was a zero stars they'd get…

If there was a zero stars they'd get it! You never speak to the same person twice due to staff turnover and when you do, they do nothing about your complaint. We were left without heat or water for a week with a small child. Despite visits every 3 months where they stated everything was fine, at the end of the tenancy they delayed returning our deposit for 3 months and then stiffed us for the full amount as they said the house didn't match the original inventory. We were not given the chance to dispute this or find cheaper firms to do any work that was supposedly necessary. Absolute con artists! Complaints going to the ombudsman asap.Edit: Hilarious to see this joke of a company requested feedback about which office I had a problem with, when its the whole company. Enough with the pretend customer care on Trust Pilot! It's the treatment before hand that does the damage. What a joke.

Mr · 31 December 2019

★★★★★ 2/5

Trustpilot

Good luck if you have any issues in the house, they aren't coming

It's been months to get issues resolved in the house we are renting. Half of the time folks are on leave and no one picks up the maintenance requests. You have to keep emailing and calling to get things done. Very very poor service. If you have a choice to go with another property manager, please do. You will save yourselves a lot of headache and frustration.

Johny · 8 August 2022

★★★★★ 1/5

Trustpilot

Absolute con artists

Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out fee" but no actual figure of how much this was. To be horror I am sent a bill for £120. Apparently this is to pay for someone to walk around the house and check it is okay. Did I mention the landlord pays the same? £240 for a ten minute walk around? Really???! I then received the report back stating several issues such as lampshade missing (even though it was there but in a different place) damp and mould of front and back door (how and why that is the tenants fault is beyond me).The landlord then came back and stated she wanted £60 from my deposit because I had left my grass cutter in the garage (a phone call about this would rectified this as I forgot about it); apparently she spent 8 hours cleaning the property??? Due to the damp and mould from the doors. The house is old and both doors are old and not fit for the amount of rain water. She then also complained I had smart meters installed "without her permission" clutching at straws there, as smart meter does nothing to alter the property in any way! And aside from that I lived in this property for a year and 7 months of that I lived with a rat infestation!!! I was simply told to just go get some rat poison (even though I had a 5 year old, like you want rat poison with children inside) and some traps?? They did absolutely NOTHING until i reported it to environmental health. The whole agency is a complete rip off with hidden costs. I won't ever rent with them again or recommend them.Taking that extortionate amount of money plus £60 (conveniently a very rounded amount) off a single parent right before Christmas must make them feel really big!!

Clare · 10 December 2019

★★★★★ 5/5

Trustpilot

Alan Mills was excellent in dealing…

Alan Mills was excellent in dealing with myself and my mum when viewing a property for rent. Very engaging, enthusiastic and honest! He is a credit to Reeds Rains :)

Nisha · 11 August 2020

★★★★★ 1/5

Trustpilot

Reeds rains Hull...

Reeds rains Hull...Initially registered interest in a property through website, due to no answer at estate agents, even though they were supposed to be open.Expected to be called once registering, however no call came? Rung the estate agents again and finally got through, lady explained I would have to go through my details again as they can't retrieve my information off website? So I gave details, to be told someone will ring me back. No one did. Rung estate agents again and finally booked a viewing. Took afternoon off work as I work away and went to view property. No representation from estate agents turned up and no access to property due to it been vacant. Strange when Estate agent stated it was in high demand and they had been viewings through the week? Ring estate agents who explained they had been a mistake in the diary and wouldn't be able to view today! Luckily the owner of the property now knows the mess around we've had off reeds rains. Quite simple, no one is bothered in that place. Even though they're a esrare agents, they don't seem interested in viewing or selling of properties. Stay away.

Richard · 29 November 2019

★★★★★ 5/5

Trustpilot

Professional stress free sale

The sale of my late mother's flat was always going to be a difficult and emotional event but thanks to both family and Reads Rains (Clevedon) it was completed with minimal fuss and pure professionalism. This was after an earlier estate agent declined the sale as the "family were too fussy". I would happily recommend Reeds Rains to anyone wishing to sell a property.

Mike · 22 November 2022

★★★★★ 5/5

Trustpilot

Excellent communication and efficiency…

Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne

Mrs · 25 June 2021

★★★★★ 5/5

Trustpilot

Thank you Benjamin

Thank you Benjamin for being so understanding and supporting all this time.Thank to you we have a new lovely home!

Thank · 1 June 2022

★★★★★ 5/5

Trustpilot

Reeds Rains have been brilliant…

Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!

James · 21 September 2023

★★★★★ 1/5

Trustpilot

Extremely ignorant and arrogant never…

Extremely ignorant and arrogant never do ANY repairs to your property even though I was electrocuted and knocked unconscious bare in my I have a heart condition and specifically informed them and requested for the electricity meter which is a faulty second meter put in by the landlord to be fixed some of my jewellery went missing when my flat was inspected without me being present but obviously I can not prove this saying that I think people have the right to know the full truth my rents always paid in front and my flats kept immaculate but they never return calls no ones ever available when you do call always busy or off today it took six days for an email response they won’t send me my previous references supplied to them they lied to my housing officer so I can’t move out the place is full of damp with mushrooms growing on my bathroom walls I am now taking them to court due to being evicted with NO warning due to the hairdressers downstairs not only blasting music threw my floors all day every day at ridiculous unreasonable volumes (I’ve actually provided the council with sound recordings) and it’s not even just in the shops opening times but even on a Sunday and from approximately 7am-11pm the hairdressers response was I’m a business and I can play my music as loud as I want from 7-11 THANKS FOR BEING SO SELF GRATIFYING!!! there regularly filling my bins with brick plaster gloves food wastage and dirty nappies chucking cigarette butts outside my front door for me to clean up they’ve been knocking on my door regularly making false accusations to which after 17 months of getting NO HELP WHAT SO EVER FROM REEDS RAINS I finally confronted the woman from there whom then tried to have me arrested for malicious acts against a business knowing full well my problem was actually HER!!! The police then went back to warn these people to keep the volume lowered as I obviously had proof and advised me if it continues I’m to ring him and he will attend reduce the volume and put a formal complaint in to the council on my behalf to which they then went behind my back and clearly lied to my landlady who actually owns that property too even though reeds rains deny any acknowledgement of this and refused to contact her on my behalf also the previous tenants son actually visited my property after his elderly mother was evicted for the same reasons ive been served notice he informed me of the problems I would endure with this company if I complained well I guess he wasn’t lying out of bitterness after all my recommendation is to AVOID THIS MONEY GRABBING ESTATE AGENTS AT ALL COSTS!!!! They certainly do not care about there tenants and no more use than an ice cream in a hundred degree oven 🙈🙈🙈

Sara · 12 September 2019

★★★★★ 5/5

Trustpilot

My house had been on the markets with…

My house had been on the markets with another agent for months. I handed it over to Shannon Varey at reeds rains and it sold in less than 2 weeks ! They were brilliant and always in touch, keeping me up to date with everything. Very pro active .

Stefan · 16 January 2024

★★★★★ 5/5

Trustpilot

We had a great experience with Reeds Rains when selling our property.

We had a great experience when Reeds Rains sold our house. Louise and Nicola Jane from the Eccleshall branch were very friendly, polite and helpful at all times. They were very knowledgeable and helped us to sell our house very quickly and secure a deal on a property we were buying. I would definitely reccomend Reeds Rains.

Customer · 28 June 2023

★★★★★ 5/5

Trustpilot

Abigail Volynchook is excellent

Abigail Volynchook is excellent. She is extremely helpful, reply to email immediately and found us a new tenant very quickly in this difficult time. Thank you Abigail.

Nava · 20 March 2021

★★★★★ 1/5

Trustpilot

Absolute shambles of a company

Absolute shambles of a company, don’t stick to their contractual obligations, forget to do things, don’t reply to emails. Overall very poor service. I’ve never written a Trustpilot review before but in this case I feel compelled to. Over £800 tenant deposit still outstanding with lame excuses from reeds rains that it’s effectively “not their problem”. Landlords do not use this company.

Andy · 21 January 2023

★★★★★ 1/5

Trustpilot

Rubbish

Obviously, I don't work for Reeds Rains so they won't be getting 5*. I found them AWFUL! The telephone staff are patronising little girls who delight in femsplaining what life is all about from behind their rented desks in rented offices to people who have run multimillion pound businesses since before they were born. Apart from the sale of personal data from which they profit by the sale (read the small print), they are very keen to get hold of your money and details before you recieve a product. I would advise against working with this company primarily because employs teenagers with one gcse between them to haggle for commission. Deal with a proper estate agent and grown ups.

Paul · 15 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains, Bury, Lancs

Reeds Rains, Bury, Lancs.We recently bought a property that was listed with Reeds Rains in Bury. We were cash buyers, required absolutely no funding, had sold our own property and were able to purchase a property very quickly. We saw a property advertised with Reeds Rains and called to arrange a viewing. They told us that they could only arrange viewings Mon - Fri, 9am - 5pm. I asked for a reason and was told: 'that's the way it is'. As my hubby and I both work full-time, we couldn't view during those hours. Fortunately, I knew how to contact the vendor directly. The vendor knew of no reason for the restricted viewing hours. We arranged a viewing with the vendor and agreed a sale 4 days later. The complete process took just over 3 months, and from showing our ID to the agents, they never contacted us once, not even on the completion date to congratulate us. If you are looking for customer service and support throughout the sales process, then I would not recommend this branch of Reeds Rains. So much for today's buyer is tomorrow's seller...

Jacinta · 13 July 2019

★★★★★ 5/5

Trustpilot

Southsea Branch - A real find

As I live in Kent and was selling my late Mum's retirement flat from a considerable distance, I needed an agent I could really trust and rely on to keep beavering away in a slow and difficult market. I'm pleased to say that Reeds Rains delivered in every way. From the beginning, Dan and his exceptionally strong team stood out from the many agents I saw and proved to be a real find. I was kept regularly informed, the communication and advice at every stage was honest, straightforward and realistic and Dan's quiet but highly informed and experienced persistence paid off and achieved a sale exactly in line with the price range he had advised. I really grew to trust Dan's judgement and felt he was batting for me throughout, including going the extra mile to really research and understand the specific micro market attaching to my Mother's and nearby properties. I'm not easily impressed but felt Dan and, unusually, every member of his team I dealt with, to be superb. An outstanding service in every way which I would unhesitatingly recommend.

David · 13 July 2019

★★★★★ 1/5

Trustpilot

Legalised criminality (Folkestone)

Awful. Avoid like the plague! Financially exploitative. Costs and hidden agendas at every turn! The emotional distress we recieved at the hands of these monsters is insurmountable. We were loyal renters with these people. We were charged £90 at the signing of our renewal of tenancy fee after our first year (when they knew the landlady wanted to sell) and then we were served a section 21, dropped and stripped of all our dignity. They broke our tenancy agreement by allowing viewings and erecting a for sale sign before their own tenancy agreement says they were allowed to. We were rinsed for money we could not afford. All this while caring for four children (two who are disabled) We had the most soul destroying experience at the hands of these people. Legal advice proves they showed bad practice in their dealings with us. We are still being made to pay to this day. Monstrous people with no care for others. I will never get over their foul treatment of myself and my family.

Victoria · 13 July 2019

★★★★★ 1/5

Trustpilot

If I could give zero stars on this I would

If I could give zero stars I would!! I have done nothing but cry this past week, but first I will start with what happened when we were going through the process of renting a property with this awful company. I attended the pre tenancy interview it was all going ok until it was nearly finished the guy who done the interview asked would I like life insurance I said no not right now I can’t afford it. The guy started playing on the fact that I had epilepsy and made me feel awful and I burst into tears (west derby branch, Liverpool) my partner came with me asked him what the hell he was playing at and the man was very apologetic and said he just thought it may be something to consider Incase anything did happen, I suffer with terrible anxiety due to having epilepsy and this guy played on that, does he get some sort of bonus for getting people to sign up for life insurance because there was no need what so ever for him to say what he said. We FINALLY moved into the property it was a big ball ache but we moved in and everything went smooth for a few weeks then someone came to inspect the property, it was fine but then it started happening every few weeks which was annoying and inconvenient I understand estate agents do inspections but not to the extent reeds rains did!! My boiler broke just before Christmas 2018 and I was left without heating for 6 days as no one was getting back to me I was having to call them every day for an update and I spoke to a different person every time so was having to explain everything again and every time they said they would call me back but never did, I didn’t really care about myself but I have a 1 year old daughter and an 8 year old son who were left without heating, my mum bought me 4 electric heaters and as many people know there not cheap to run and use up electricity very fast so It was costing me a fortune. It got sorted after 6 days. I received a letter saying my landlords were selling the property but I’ll be ok as my landlords have said I can stay unless they sell to someone who wants to take over the property but more than likely it’ll be an investor. I was happy to let people come and view the property but sometimes the person showing them round wouldn’t even turn up and I was showing them around myself which was all very weird and uncomfortable. My oven broke, someone came out to see it but never came back I have wrote to reeds rains and emailed but I haven’t heard anything back and I am still without a working oven to this day. I have just given up to be honest, I can use my grill and microwave but it’s not really the point it should have been fixed. I haven’t even had a response as to weather someone will be fixing it or not. 8 weeks ago I received a letter saying the landlords want to take possession of the property and I had to leave which I wasn’t to bothered about as I wasn’t planning on staying here anyway all’s I was bothered about was sorting the funds out to be able to rent another property. A few days after being told I have to leave the property I received a phone call asking if someone could come and view the property, I said no as I was a bit miffed that I was being told to leave so I said they can do all the viewings they want when I’ve left the property but I won’t be allowing any viewings, last week I received a letter asking why I have failed to vacate the property so explained I have a house lined up but it’s having a bit of work done and isn’t ready yet and asked why they are asking me to leave and the girl on the phone said it was because I stopped viewings when I only stopped the viewings after I received my notice so someone’s lying. Unfortunately I couldn’t get the funds together in time so I had to apply for a council property I explained my situation and good enough I was offered a property with in a few weeks. They asked me for 3 references off people I have rented with in the past 5 years, I asked my previous estate agents and I got them on the same day. I sent a letter asking reeds rains for one on Sunday 23rd June 2019 .. it is now Saturday the 29th June 2019 and council have said they need them all by Monday 1st July 2019. I’ve been calling reeds rains since Monday about a reference and different people were answering and didn’t seem to know anything as there no note on the system, I got told the manager from the west derby branch would call me but she never did. I called again yesterday and It was only yesterday I got told to ring a different number who deal with the reference side of things. Why has it took 5 days for someone to tell me that ? I spoke to someone who told me I need to email a reference form, I don’t have a clue what that is as no other company has asked for one, by this time I’d had enough and just put the phone down I was so stressed out with everything as these references need to be in by Monday or they will have to offer the house to someone else. The landlords sister lives next door to me and out of desperation I knocked and begged her to ask her sister if she could personally write me a reference because reeds rains aren’t helping me at all. She said she would then an hour later she knocked and said she can’t write me one it has to be the estate agents and that her sister has decided to go with another estate agents as they keep messing her around too and said all’s they care about is money and charging fees for anything and everything. They would probably charge you to go for a wee in the house if they could!! Someone did come and take the for sale sign down a few days ago which makes sense now as I thought they had taken it off the market. It’s Saturday now and I only need one more reference from reeds rains which has to be in by Monday but doesn’t look like I’ll be getting one so if I loose this house it’s down to your company I’ve done nothing but cry the past few days and I thought I’d see if there was any reviews on this company and there is loads and most of them are bad I only wish I’d have read these before I moved in. Thanks a bunch reeds rains! You have my details and phone number so don’t bother replying back to this review as I have explained everything and would appreciate it if someone could call me to sort this out.

Kirsten · 29 June 2019

★★★★★ 5/5

Trustpilot

Everything was done quickly…

Everything was done quickly professionally great team there helped out on everything I ask 5 star especially Jessica and DominicThank you so muchScott

Scott · 27 November 2021

★★★★★ 1/5

Trustpilot

Cannot recommend Reeds Rains at all. Very poor.

I am a landlord and let out my property through Reeds Rains. They are awful to deal with. Wolverhampton branch never gets back to you with any updates regarding maintenance or queries.I wanted an inspection on my property carried out which to be honest I shouldn’t even have to tell Reeds Rains to do as these should be periodically checked as it’s part of the contract I initially signed.But most of the time I feel like I have to tell them to do their job for them. All this is supposed to be done without me getting involved as I’m paying for a fully managed service to them. I cannot recommend Reeds Rains at all. They do next to nothing apart from the bare bones. Awful service.

Mogster · 20 June 2019

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Hidden costs, terrible staff. Said they would release my bond 20 days ago after I left a rental and still haven’t given me my £850 they owe.Had to pay £150 to vacate the property and £120 each time I renewed. Not to mention they charged the tenant before me his bond for work they did not complete and then tried to sting me for the same things. They are screwing people for money. Do not use at all costs. I also sold a house unfortunately with them and they told me it would be cheaper to go with the fixed fee but a percentage would have been much cheaper.

Kati · 24 May 2019

★★★★★ 1/5

Trustpilot

AVOID !!! Worst estate agents company ever !

I will start with this : AVOID THIS COMPANY !! I have been renting with reeds rains over a year and had the worst experience provided by an estate agent ever. No issues arrived until I bought myself a car so I needed to make a resident parking permit, only to find out from the council that the landlord has his permit renewed during my tenancy period and cannot do my own permit unless I pay a £100 fee for the second permit or have the landlord cancel his. At this stage, I have contacted reeds rains maintenance team to request the landlord to cancel his permit. I was in touch with a person named Adam Mack at the time. I have been emailing and emailing and calling and calling on and on and all I was told is that the landlord cannot be contacted. Now, what if there was an emergency with the house, How will they get in touch with the landlord? I was given no response about my enquiry for over 7-8 weeks when i decided to pay the £100 fee in order to avoid being penalized with a parking fine. During winter time, we experienced some issues with one of the bedroom windows not closing properly and allowing drafts during windy days, which made our sleep nearly impossible. I have reported this to reeds rains in january, Now we are in May and we moved out of the house and guess what, now I am called by the company to fix the window. JOKE !! The washing machine drum got broken and an engineer came and fix this after 4 weeks where we had to wash our clothes at the local launderette. On top of this, at the end of the tenancy , they had the nerve of claiming a charge of £200 for the change of the washing machine drum, when in the contract was stated that all maintenance issues will be repaired by the landlord and in this case, it was a wear and tear situation. when it came to get the deposit back, It took almost a month to get the money back as again, "no response from the landlord" explanation was given. Plaistow branch - Metin and the guys there were pretty good, getting the things done quickly when we first moved in but after this, it has been a complete nightmare and no communication at all. Email chain is my proof and i hope whoever reads this review will consider avoiding them as they are the worst ! only want to take your money and not do a goddamn thing about it.

Alin · 22 May 2019