Reeds Rains Liverpool reviews

★★★★★ 1/5

Trustpilot

Inadequate call centre, restrictive terms of business and inappropriate invoicing

I refer to LIN079L6. Our experience with Reeds Rains has not been pleasant.We signed a contract for “Let Only” but for two years we have been invoiced for “Rent Collect”.The Call Centre carried out an investigation into our contract. Fully 5 working days have passed and no communication as to the result. We can now only assume that our contract is Rent Only. Contact with their call centre is frustrating, their staff seem unable to respond to simple questions. Worse, they do not actively return calls. We wanted to confirm who held our tenants deposit. The call centre was unable to confirm but said they would call back. They didn’t, we did. Over a period of 4 weeks and at least 4 calls, no calls back and no confirmation, we spoke with a Team Leader who confirmed our enquiry in less than 5 minutes.Please read their terms of business before signing. There are clauses restrictive to a landlord. For example, clause 6.22 requires a landlord to pay 1 months rent plus VAT if the landlord wishes to terminate RR management/rent collection. I can understand RR doing this to prevent landlords abandoning a contract after a few months but after 2 years or more I consider this to be restrictive practice.

Stephen · 12 July 2019

★★★★★ 1/5

Trustpilot

Reeds Rains

Ok where do we begin. We moved into a managed property in May 2018. When we moved in the garden was over grown with weeds and bramble bushes, we couldn’t even open the back door without cutting down the excess. The oven had 2 inch of grease and grime from top to bottom, which was claimed to have been professionally cleaned before we entered the property. The wardrobe was all smashed and damaged at the back. The bathroom floor Lino had holes and gaps, the undividual pieces of lino came up when you walked on them. The back bedroom window had the biggest gap in the seal. Letting all the heat out in said bedroom. The emergency water tap was jammed even the gas engineer couldn’t budge it. The boiler broke 3 times. The landlords eventually arranged a new one to be installed, the boiler was wonky and left massive holes in the wall in the kitchen. The gas engineer also broke the smoke alarm cover (for some reason trying to pinch the battery). The cold tap in the bathroom never worked so we had to run the bath with the shower to add cold water. The plug socket next to my daughters bed was loose and didn’t work and was hanging off with live wires. The male landlord constantly rly appeared st the property and did not always allow peaceful enjoyment of the property, he also let himself in twice when the boiler man was here, I was upstairs cleaning and I heard him just walk in the house. TWICE. All of this I have proof of, which includes dates photographic proof and screen shots of conversations with the female landlord making comments on my mental health. We have a 6 year old little girl who nearly broke her leg down a huge hole in the pavement on the drive. Slates fell off the roof outside the front door.We had our check out on 05/06. It’s comical, they’ve tried to charge us for damages and cleans that weren’t caused by us. We even followed the rule, got the carpets and oven professionally clean, even though it wasn’t to that standard when we moved in. I now have had my old neighbour receive messages from either a member of reeds rains or the landlord hiding behind a fake profile on Facebook. Commenting on how we’re being dealt with by solicitors as we’ve made slanderous comments on Facebook. big fat LOL. Our comments are NOT slanderous because they are 100% true and we have the proof (unfortunately for them). How do we know it’s reeds rains or the landlords that made the profile? Well the information that was disclosed would only be known by either of these parties. After this I went only to read all the reviews on Reeds Rains, and I can see I am not the only one. Now due to the comments made by this individual on Facebook, were contacting ICS to investigate RR, and will go back and meet with our solicitor as this has got more serious. As our data privacy has been breached. All we wanted was our deposit back, and we would have let the past 12 months in that property behind us, but unfortunately they’re trying to charge us for damages we did not cause.

Meg · 24 June 2019

★★★★★ 1/5

Trustpilot

No show at prebooked appointments!

I arranged a viewing for today but the agent didn't show up at the appointment! When I called the office i didnt receive apology. Instead i was told she had left me a voicemail telling me the viewing was cancelled - reason ?. I don't know who's phone that message went to, (if the call was actually made), or if it is policy to cancel appointments without actually speaking to the customer but I'm not at all impressed. If i was a vendor trying to sell my property i wouldnt be happy about my potential buyer being left to stand in the rain.... V. Unprofessional. Update:This was the Consett branch.

Helen · 18 June 2019

★★★★★ 1/5

Trustpilot

Booked a viewing and agent did not even…

Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service

Customer · 12 January 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, completely useless.

N · 10 September 2025

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!

Joyce · 17 January 2024

★★★★★ 5/5

Trustpilot

Good experience all round…

I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.

Clare · 14 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023

★★★★★ 5/5

Trustpilot

Very impressed with Reeds Rains sales…

Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.

Customer · 23 August 2023

★★★★★ 5/5

Trustpilot

Lauren Review

I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .

Gary · 28 May 2022

★★★★★ 5/5

Trustpilot

Very good Customer Service

Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.

Michael · 27 April 2023

★★★★★ 1/5

Trustpilot

Terrible letting agents!

Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.

Tony · 16 December 2021

★★★★★ 1/5

Trustpilot

We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021

★★★★★ 5/5

Trustpilot

All three Lyndsay Lisa & Karen made the…

All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.

Leslie · 2 August 2022

★★★★★ 5/5

Trustpilot

Reed Rains provided me with a…

Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.

Karen · 16 June 2022

★★★★★ 5/5

Trustpilot

Professional service from all staff in…

Professional service from all staff in the sale of the property

Jayne · 8 May 2026

★★★★★ 5/5

Trustpilot

Rapid sale professionally managed

Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.

David · 26 February 2022

★★★★★ 5/5

Trustpilot

Liverpool branch great team…

Pat From the Liverpool branch was my adviser, she got things done fast and effectively, which i really appreciated as I am a very busy person, it took around a week and a half to view and then get my keys, this branch has properties of value, and quality, I was quite shocked actually, and will defintley look here again in the future, I think the 150 years or so reflects the quality of the service, a side note, i really like their branding and marketing strategy it is really appealing,the people in the branch are nice and friendly, I am some one who reflects all of these standards, so it was nice to meet a place that upholds those qualities still .its very important, things are dealt with properly and appropriately, they answer quickly and dont leave you hanging, in a nut shell they take pride in what they do. Thanks pat.

Elisa · 21 August 2018

★★★★★ 5/5

Trustpilot

The staff are so helpful and always…

The staff are so helpful and always have time to listen and do whatever is needed. Lauren has been excellent

Janice · 14 August 2024

★★★★★ 1/5

Trustpilot

I currently use Reeds Rains to manage a…

I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.

Mike · 1 June 2023

★★★★★ 1/5

Trustpilot

Always get it in writing

Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,

Gary · 4 August 2018

★★★★★ 1/5

Trustpilot

A body of lies (Reeds Rains Wrexham)

This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.

MR · 28 July 2018

★★★★★ 5/5

Trustpilot

Fantastic company

What a fantastic company! Due to false and lack of information/ disclosures from a local estate agent and solicitors, i found myself in the situation of breaking the sale chain and going into rental accommodation. I used Reeds Rains for the lettings in Rawtenstall and they were fabulous.

Linda · 21 May 2025

★★★★★ 4/5

Trustpilot

I recently sold a property with Reeds…

I recently sold a property with Reeds Rains and have a say, the staff were very good to deal with.

Bernadette · 21 February 2026