Reeds Rains Liverpool reviews

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 1/5

Trustpilot

Good luck getting your money back.

We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.

Flavian · 6 December 2021

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 5/5

Trustpilot

I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024

★★★★★ 1/5

Trustpilot

Disgusting, No Professionalism

The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!

Sasha · 28 November 2021

★★★★★ 2/5

Trustpilot

Unnecessary charges for buyers

Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)

Hardik · 8 March 2024

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023

★★★★★ 1/5

Trustpilot

AWFUL experience, choose another agent.

AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.

Sarah · 20 November 2021

★★★★★ 1/5

Trustpilot

Very disappointed in Reed Rains…

Very disappointed in Reed Rains Evesham, sale of my house took far longer than it should have due to their lack of due diligence (which they claimed was there strong point) sale fell through twice, I had to push them for communication every week and all they kept saying was “we have put a call in? We have sent an email” Best bit was with in 30 minutes of Me telling them I had exchanged I received their bill!!!Would not recommend unless you are prepared to wait and chase them every step of the way

Colin · 10 November 2021

★★★★★ 5/5

Trustpilot

Everyone at Reeds Rains in Grimsby were…

Everyone at Reeds Rains in Grimsby were brilliant especially Sophie and Jess. I put the house on the market and it sold straight away. It was my divorce that made the process far slower but they were amazing and kept in touch. They were so nice. Thank you for everything 😊

Debby · 27 April 2023

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.

Mrs · 14 May 2026

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026

★★★★★ 5/5

Trustpilot

Sue has been a fantastic support to me…

Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to

Jennifer · 3 August 2023

★★★★★ 1/5

Trustpilot

Reed rains gosforth Newcastle upon…

Reed rains gosforth Newcastle upon tyne, terrible service, I offered for 1 house on grange road recently didn't forward my bid, or not even get back to me. After a week house just been sold which made me really annoyed rang them but couldn't get any satisfactory answer so looked like they had preferences which makes that branch very very unprofessional.

Qaiser · 4 April 2025

★★★★★ 5/5

Trustpilot

5 star service

Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend

Jessica · 18 September 2024

★★★★★ 1/5

Trustpilot

Customer should come first

Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service

Headache · 2 September 2021

★★★★★ 1/5

Trustpilot

Liverpool office is a disgrace

Liverpool office is a disgrace. Don’t return calls, ignore emails. Tell you lie after lie When you chase them up the person you originally spoke to is convenient off sick, ask to speak to the manager and they are convenient not in the office either. Staff are just rude every member of staff. Actually told me someone had left yet I seen them in the office the following week. They are a joke and you feel like they just sit there thinking of ways to upset people just horrible.

Kieran · 12 August 2021

★★★★★ 1/5

Trustpilot

Was super getting me a flat and helping…

Was super getting me a flat and helping me out and was super when living in the flat. Give notice like I was meant to moved out handed keys back cleaned full flat before moved out, left the flat in the same way the flat was left for myself. Get a email 2 month later telling me that I owe them £1450 because of damages and also because of wallpaper falling off walls.. even tho I didn’t once decorate in that flat and the carpets was already dirty when moved in. They was things already left in the house when I moved into the property and then I get told I left them. I asked them if they had a invoice for when they moved me into the house for the person to ignore my email. My washing machine blew up when living in the flat phoned them up told them about it I got told to get rid didn’t get any help getting a new one like they said they would! Got my own so taken my own with me when I moved out and got told I apparently stole there washing machine when the washing machine was left in the flat blew up and they was told about it. I then try ring someone about the situation and no one phones I have taken photos of the flat when I moved out the property of what state it was in and they don’t want to know. Bridlington branch!!

Emily · 5 August 2021

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM REEDS RAINS

I have never had to deal with such difficult people!!!! The Chester branch. Dean vian and Micheal fellows in particular. Never respond to any of my emails. Then weeks later when I have sent 2 emails per week trying to get a response they email me back with nonsense completely unrelated to what I’m complaining about and I have to start the process all over again. It’s been over 3 months. I have a broken shower, an ant infestation and light fittings hanging off the ceiling. The house shouldn’t have been rented out in this condition in the first place.I have followed the complaints procedure and had zero response. I have contacted head office and had zero response. I have emailed enquiries@reedsrains no response. I have contacted the lettings hub no response! I’m sending all of my emails to the ombudsman. Reeds rains service is an utter disgrace! I pay £1000 a month to live in a “fully managed” property and I have no shower and a hall way full of ants and no one will do anything about it!

Jen · 4 August 2021

★★★★★ 1/5

Trustpilot

THE WORST

THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.

Jennafer · 3 August 2021

★★★★★ 1/5

Trustpilot

Horrible exploitative company that don’t care about their tenants

Moved into our property in April 2024, mould round the bath, oven filthy inside, yellow stain on the mattress, no working washing machine for over the first 2 weeks of the tenancy, despite multiple requests for a fix, and you’d think this would be something the landlord would check before the move in date?

George · 21 June 2025