Reeds Rains Liverpool reviews

★★★★★ 1/5

Trustpilot

Shocking customer service

Shocking customer service! Do not use Reeds Rains full stop! After care is appauling, I am 6 months into a complaint & have to remind them to reply & investigate a reasonable request. Passed from pillar to post, no-one is interested in helping just keen to take your money. Do not use these cowboys!I did send you all my information & have waited for a response.....but nothing at all! I've also emailed the initial moving out team & end of tenancy team over 10 times....Nothing!! SO SO BAD!

Helen · 20 August 2022

★★★★★ 1/5

Trustpilot

Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

Trustpilot

SELL SELL SELL

We were actually purchasing a property through Reeds Rains (Dartford) Sue Bunce being the agent.As a buyer I initially found Sue a bit frustrating , always on my case , chasing me every five minutes , I’m sure I’ve lost more hair BUT .... these are signs of an experienced , knowledgeable, hard working with no messing attitude which I would certainly be looking for in an Estate Agent IF I was indeed selling my property. So in short if your looking to sell your property I would certainly not hesitate in booking Sue at Reeds Rains (Dartford ) if your buying ... Look out Sue Bunce is about Thanks for all your assistance Sue it’s definitely been worth it , best regards Kev & Jo

Kevin · 8 June 2018

★★★★★ 5/5

Trustpilot

Brilliant service from Reeds Rains…

Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.

Arthur’s · 14 May 2026

★★★★★ 5/5

Trustpilot

Would like to say a big thank you to…

Would like to say a big thank you to Jordan Milne (Reid’s Rains) Blyth branch. Jordan managed to let our house with in 48 hours and provided an excellent service from start to finish The photographer who came was very professional and we were delighted when we saw the pictures as they really showed the full potential of our house. We were kept in the picture through out the process of letting our property and everything was explained fully and clearly thus ensuring a smooth problem free result. We found Jordan to be not only very professional but also extremely pleasant and helpfull he is a real asset to Reid’s Rains and we will definitely be using his services again in the near future. Dawn and Mark Mclean

Dawn · 22 May 2018

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020

★★★★★ 5/5

Trustpilot

Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Chester le Street offer an…

Reeds Rains Chester le Street offer an exceptional service which I would recommend to anyone. From the initial telephone call to the Chester le Street branch to enquire about viewing a property we have received a first class service. From viewing the house to receiving the keys was no longer than 4 weeks. The service we received from the staff at the branch was professional, efficient and stress free, especially from Susan Spokes who managed our move. Since being tenants with Reeds Rains we have had some minor repairs needed to the property which have been dealt with and fixed on the same day as reporting it. This is definitely a service that you need especially when you are a busy working family with children. Our experience with Reeds Rains Chester le Street has been exceptional and I would look no further than this company for our future.

Adele · 3 March 2018

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 1/5

Trustpilot

10/10 at being utterly useless.

Honestly every interaction I have had with this company has been a massive let down. The staff can barely tell you the day of the week let alone tell the left hand what the right hand is doing...Just so you don't think I'm being a tad dramatic the following is a shortened version of what happened because the full story would have me writing a novel with the amount of vexing conversations we had with the brainless Muppet dealing with our tenancy.Our washing machine broke down after 1 year and it got to the point where after over a month of ringing, we rang head office and was put through to a "senior manager" only to be told the 18 year old child with no capacity to understand how much of an inconvenience this could be to someone because he still thinks the washing fairy cleans clothes. would ring our landlord once (and only when we called to ask him what was happening) and when he couldn't get through he closed the case so nothing would happen until we called again... lovely. This went on for another 2 weeks and in total we was without something we consider pretty essential for around 1 and a half months? before we just rang the landlord and asked them to do it themselves and to our surprise reed rains hadn't spoken to them at all :) cracking! Now our bathroom has been ruined by the flat above leaking. the leak upstairs has been repaired by the flats owner (not reed rains or our landlord) and we have reported this over 10 times we have had multiple flat inspections and been told "oh that's really bad, i'm so sorry i'll get someone to look at it" and still over a year after ringing them we have still not had someone come and repair the damage :) 10/10 would not recommend, must be run by some of the most brainless people to exist. you call them for something simple enough and it turns into a battle to get them to even reply let alone action anything. Avoid these useless people at all costs...

Scott · 9 July 2022

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017

★★★★★ 1/5

Trustpilot

A stupid company with poor minded…

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

Brigitta · 6 July 2022

★★★★★ 2/5

Trustpilot

Nearly a year on from our initial …

Nearly a year on from our initial listing with RR I am still so unimpressed I felt the need for this review. And no I am not a continual whiner, if you look at my other reviews they are predominantly 5 stars.As they were agents for the new homes we were interested in we listed with them without comparison, rather stupidly I told them just that, I will not be so naive again. Initially things seemed OK although a bit more guidance on price may have been helpful, instead I suggested a hopeful figure which, hands up, my fault, was a bit optimistic. There was a pretty poor spelling error on the particulars which I pointed out twice but never got altered, but that isn't going to stop the house selling to be fair. 4 weeks on with no feedback (they do email Web stats but they are meaningless and despite asking for an explanation it was never forthcomming) or viewings I go into the office and drop the price £15k, a big drop but if it was £5k wrong they would have viewed and offered. And lo and behold viewings and a sale. Quickly followed by the chain falling apart. They wanted to leave the sold board up as our buyers were straight back on the market and would sell almost immediately, seemed odd but in hindsight.....we lived facing a very busy road and a sold board with their name on is priceless advertising! 3 weeks later and no communication from RR I took the sold sign down and told them, within 3 days 4 viewings the first of which offered and we accepted. My biggest mistake was to let them cancel the other 3 viewings, my words were "I trust you to act professionally and in my interests", what an idiot. Our 'perfect buyer' turned out to be anything but, we were never kept informed and pushed on with the reservation of a new build home, solicitors and all. 12 weeks later and our third exchange of contracts I call RR to say I trust all is progressing finally to be told "ah, she hasn't even asked her solicitor to do any searches yet"!! Next day I took their sign down went into their office and asked for my keys back, their parting words were priceless, "she really still wants to buy your house", oh really......thereby loosing circa £2500 on the new house purchase. Very poor communication, bordering on being missleading. Oh and one month later we went with another local agent who sold it 3 times in 2 days eventually to a real 'cash buyer' who was turned away by.....RR

Julian · 9 June 2017

★★★★★ 5/5

Trustpilot

Reeds Rains - Chester Le Street

Collected our keys from Reeds Rains Chester le street today and I could not be happier!The service I have received has been outstanding, genuinely the best service I have experienced in a very long time. I have dealt with many estate agents in the past but I must say this has been the best experience between them all. Thank you so much Janet and Susan. You are an absolute asset to the company. I really hope this is recognised

Samantha · 2 May 2018

★★★★★ 1/5

Trustpilot

Hopeless service, disinterested customer service, sharp practice over fees

The irony of this is that I AM an estate agent, albeit from out of the area, so to have been 'had over' so badly by this Company is doubly embarrassing! My only excuse is that I left the dealings to my wife, and it was difficult for her being faced with such an accomplished deception. Usual story with amateurs such as this. Turned up and overvalued the house. - £540k against an eventual value of 450k. Promised the earth to justify his quoted 1% fee before writing it on the agreement at a FIXED FEE, rather than the 1% quoted, and based on the asking price that WE set, having recognised that his assessment was preposterous. My wife questioned him on the fixed fee at the time and he said, 'oh don't worry. If it goes for less we'll drop it then.' Naive perhaps, but my wife is a lovely trusting person, and I wasn't there AND didn't check it after the event. He also sold us the 'professional photography' for £150. Two visits later by the photographer the photos were so bad that we asked for a normal office camera to be used by the manager which, under strict guidance, were much better. Two WEEKS later the details were still not available due to missing information and incorrect room measurements. The 'service' that followed was, frankly, laughable, from start to finish, despite the promises made at the beginning. During the whole process they spoke to my solicitor ONCE, and later claimed that was an acceptable standard of service. It was so bad we resorted to having to deal directly with our buyers. Even at the eleventh hour, the day before we actually exchanged, the Manager told me exchange wouldn't be taking place for another week. It turns out he didn't know it was possible to exchange on a nil deposit. Now, its true that a member of the public might not understand fine detail like that, but it's reasonable to expect the self-proclaimed expert himself to know the fine detail, isn't it? My issue with this, actually, is not that the sale didn't go through, it did. But the lies he's told his 'customer service' department to get out of it are the epitome of why the industry has such a bad name. The customer service was just as bad as the selling experience. The first two letters of complaint I wrote were to the area manager. He didn't even bother to acknowledge them. The 'Customer Service' person then only answered the points she wanted to and ignored the others despite being asked directly for an explanation as to why and a response. Nothing. Then sent some cut and paste whitewash of a response trying to justify the branch behaviour. Shame on you Reeds Rains for supporting this practice and accepting the manager's lies as truth. My advice to EVERYONE either on the market with them or even THINKING about using them is, think again. Or at least be aware what you're getting yourselves into.

V · 23 January 2017

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022