Trusted Agent profile · Liverpool
★★★★★
70 reviews across 1 platform
36 Allerton Road, Mossley Hill, Liverpool, L18 1LN, L18 1LN
Jones & Chapman's office in Liverpool, at 36 Allerton Road, is rated 1.9 out of 5 across 70 reviews on 1 platform.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an excellent tenant find service…
I had an excellent tenant find service from Jones and Chapman , they throughly screened the tenants and were very professional from the photography stage to arranging for me to meet the prospective tenants . A social thanks to Libby Holleron and Vicky ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotHad a very positive experience with Ann…
Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.
1/5
TrustpilotI enquired about a property for sale…
I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware
1/5
TrustpilotOne star is too much for this agency
One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!
1/5
TrustpilotAllerton Branch - Go elsewhere
I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism. Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.
1/5
TrustpilotWe asked JCH to come out and value our…
We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.
5/5
TrustpilotReview form the landlord
Review form the landlord Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant
1/5
TrustpilotLeft multiple messages on Rightmove…
Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.
5/5
TrustpilotJones and Chapman. Excellent Value for Money Polite Service.
I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.
1/5
TrustpilotAvoid these timewasters!
Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review
1/5
TrustpilotAvoid jones and chapman at all costs
Avoid jones and chapman at all costs. I was accepted to rent a property for me and my 2 children. Went through all security and financial checks and was accepted. Had 3 move in dates delayed at last minute because of safety checks failed on property, then waiting for paperwork. Each time I was assured It will definitely be this date and had to cancel van, people that were helping me move and taking time off work to move. On the final day that I was assured I would get my keys. Packed up my whole house. Waiting to sign contract. No contact with them. Phoned them and they said unfortunately the landlord has pulled out because they are not happy you need a guarantor. I had already been passed 2 weeks previously with a guarantor. Was basically homeless with my 2 young children. Jones and chapman apologised and said let me assure you we won't deal with these people again, which is no concelation. 2 days later the house is back up to let with Jones and chapman. Absolutely unscrupulous, disgraceful estate agents. Still haven't got my holding deposit back aswell
1/5
TrustpilotUnprofessional incompetent Agents
I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.
1/5
TrustpilotNot about consumer experience but more about interview process feedback. Terrible.
Shoddy company. Terrible interview process. If I had gotten an offer for face to face interview I would have turned it down.
1/5
TrustpilotI’d give no stars if I could
I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!
1/5
TrustpilotDisgusting and Dishonest service
Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.
1/5
TrustpilotI'm trying to buy a property in Liverpool
I'm trying to buy a property in Liverpool. I had agreed to meet a mortgage advisor with J&C but, having had three similar quotes, decided one more wasn't necessary. I didn't hear from J&C again despite calling and emailing about properties. I finally got a response. This was after a week of a few attempts to make contact. I was told the property I wanted to view had been sold already to a priority buyer - meaning someone who had met with the J&C mortgage advisor. I explained that I didn't need a mortgage. It became clear the mortgage advisor is considered a necessity if wanting to purchase through J&C. I have never been sent a property by J&C and have not managed to arrange a viewing with them. It's clearly a waste of my time (as a first time buyer with a mortgage in principle in place) to use this estate agent. I just want to buy a property from an estate agent and I don't need a mortgage. TL;DR J&C isn't interested in you as a buyer unless you see their mortgage advisor
1/5
TrustpilotAvoid
Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.
1/5
TrustpilotI received poor service from west kirby office
Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses
1/5
TrustpilotAbsolutely horrible
Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity
1/5
TrustpilotI am writing this review as a potential Frustrated Purchaser
I am writing this review as a potential purchaser of a house on their site, the house was setup on a “modern auction”, which is short for “estate agent gets a lot of money and everyone else involved either gets less or pays more”. However my feedback is not based on that it’s about the complete lack of transparency of the purchase process or aspect of it.. The property sale page mentions it being sold under “modern auction” and refers to T&C.. and that where it ends with a reference, I searched the site there is no mention of “modern auction” anywhere about from the page where it’s, not what this means including..When the sale isWhat the terms of the sale areLegal pack availability (if any)The cost of the process...Nothing zip zero.. lack of transparency... just a bit but here is the kicker we were told twice VERBALLY only. That the fee was £6k... ( this is on a house with a “guide price of 63k ) no details on whether this was including or excluding VAT. However since it not written down anywhere on the site It could be a arbitrary figure.The “modern auction” is a rip off at the best of times and is under investigation by trading standards, due to lack of transparency. However Jones and Chapman if you are reading this please not there is a huge difference between lack of transparency, and no transparency with no supporting information available on you primary sales portal.
1/5
TrustpilotCowboys
Put house on the market and paid for the overpriced package.Signed contract , monies handed over then that was that. 3 viewings all carried out by me. I was promised an open house, booked a weekend away, never did i hear nor see sales man again once monies exchanged his words were " it's in our interest to find you somewhere to move to" , not even one contact , suggestion or follow up. Put in a complaint it was ignored. Took house off the market. Them some months later received a glossy brochure through the door with my house plastered all over the front as sold subject to terms. All my photos were on leaflet and these were distributed throughout the neighbourhood with no authorisation from me.They offered £50 , they breached their own contract.I didn't take the £50. I would not recommend them.
1/5
TrustpilotThe staff member Ellie is extremely…
The staff member Ellie is extremely rude! She herself has put me off using Jones and Chapman for life
2/5
TrustpilotI put my house up for sale with Jones…
I put my house up for sale with Jones and chapman the sales rep valued it but I only got a sale less than £10,000 can’t say they were working for me they are working for the buyer I was asked to put ups ‘good’ review, sorry I can’t. After 4 months I’m still.angry that you got me to sell my property under the asking price 2 stars is actually too good for you
1/5
TrustpilotAbsolutely disgrace they confirmed my…
Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication !!!!!!!!and the other person said someone put his application what a joke unprofessional absolutely fuming not even one star.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
