Trusted Agent profile · Liverpool
★★★★★
124 reviews across 1 platform
25 Goodlass Road, Speke, Liverpool, L24 9HJ
Cosi Living's office in Liverpool, at 25 Goodlass Road, is rated 4.4 out of 5 across 124 reviews on 1 platform, including 124 Google reviews rated 4.4.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleSuch a welcoming and caring team, a very smooth and enjoyable move-in process, so excited for the year ahead! 💕 …
Such a lovely comment, thank you Anais 🖤 we're looking forward to having you guys as housemates this year! …
5/5
GoogleGreat company. Really helpful and friendly staff. Quick at reponding for any maintenace issues
Thanks Matt! We're glad you think so. ☺️
5/5
GoogleThe move to our new home was handled very well. The service was efficient, and the team was helpful. Thank you for the good support.” Good service and a smooth moving experience. Thank you to the team.”
Hey Eldhose, Thank you for your kind words, and a very warm welcome to Cosi!
5/5
GoogleMia is responsive and really provide kind assistance. She helped me a lot for all of my queries. I really appreciate it
Aw that's lovely Cindy, we're so glad you think so!
5/5
GoogleNice flat for working professional and student to live .
Aw thanks for your feedback Bishnu! We're so glad you think so. 🙌🏻 …
5/5
GoogleHaving our daughter move into rented student accommodation in our own city is nerve-wracking enough so I can only imagine how hard it is for parents when their child is doing this away from home! After a few searches with various agents, my daughter and her friends found a property with Cosi and all of my concerns disappeared. They have morals and principles and understand what it means, not just for the tenants but the reassurance for parents putting their trust in them too. It's a big step for everyone and their business model shows that they understand the responsibility of this. I am now excited for my daughter after having met the co-founder and team member who is overseeing my daughter's tenancy. It's a real weight off my shoulder knowing that there is an ethical company out there providing comfortable, affordable living standards with a supportive network for students. Many thanks to this wonderful, young, innovative team!
Thank you so much Victoria! What lovely words, we're so happy to feel this way, and we're looking forward to looking after your daughter & her housemates next year!
5/5
GoogleCosi Living have been brilliant since day one! Ellie is always on hand to help with any problems and the team are super lovely. I would recommend anyone to live in a Cosi house!😁 …
Thanks Mike! We love having you as a housemate of ours!
5/5
GoogleIt’s my first time living in the UK, but they have been very kind and helpful. So now I can start my life in Liverpool with confidence. Thanks a lot!
That's lovely Kanto, welcome to Liverpool - we're glad you're happy so far, and we hope you love your new home!
5/5
GoogleVery happy with cosi living . Been with them for 4 months and they've dealt with existing problems in the house that's been there for a couple of years. Took care of us, started renovating the house and making sure our problems are solved in a very quick manner. In 4 months many problems were solved and I as a tenant feel appreciated for being nice and paying everything on time . We all know that doesn't always happen . Very happy with them i hope they keep up the good work !
Thank you for your lovely words! We're so glad you feel this way!
5/5
GoogleBest agent ever Ellie was so helpful during the entire moving in process any issues I had they were right there to assist couldn’t ask for more! Lovely people
We're honoured! Thanks so much Ozan.
5/5
GoogleReally quick responses, very easy to communicate with.
Thanks for your kind words Holly, we’re glad to have you as one of our housemates! 🫶🏼 …
5/5
GoogleMy experience with Cosi living has been good the staff are friendly, and supportive towards, there tenants, they are always there to listen to your problems.
Aw Michael this is lovely! You're a pleasure to have in one of our homes, especially when you always bring us lovely gifts & treats to the office!! 🫶🏻 …
5/5
GoogleI had a fantastic experience with them even though they managed one of the properties I was living in for a short time yet I could tell they were professionals to the core. Tayla is friendly, communicative and easy to approach. 👏👏 …
Thanks Kostas for your kind words! You were a pleasure to manage!
3/5
GoogleThere are 2 sides to Cosi Living: The professional and proactive side, and the unprofessional and contradicting side. I'll submit this review in the 2 halves. The professional side: Generally, Cosi are a good company. When an issue is logged, they'll try and get it fixed relatively quickly, and the properties available are of good quality. The unprofessional side: So, here's what happened: While I was meant to move in on the Sunday, they pushed it back to the Wednesday. As I had already paid for my contract to begin on the Sunday, they agreed to refund me the money. Out of the £57 they owe me, they have only paid £19. Therefore, they owed me £38 left. Not much for a company, but a lot for an individual. I have requested the remaining money on multiple occasions; on 21st March and the 14th April. There has never been any reply, whereas they'll reply to other conversations about other issues. They're just blatantly ignoring the issue. To let Cosi Living know, as I have messaged again today but doubt I'll hear a reply, I've deducted the remaining £38 from this months rent to make us even. As you didn't follow the terms of our verbal agreement for me removing my previous review, I'm keeping this one up.
Hey Connah, I am sorry you feel this way, and we appreciate your feedback, and the kind comments too. Firstly, we would never intentionally ignore your message, or not pay you back for any rent owed to you, we'd have no reason at all to do this. The person you were dealing with isn't on our messaging system every day, so accidentally missed your message, however that's nothing a phone call could have sorted. Once your message was seen yesterday, a response was sent right away with an apology, and the rent has now been sorted, before you left this review. As you know from being one of our housemates, we're always striving and work super hard to make your experience the best it can be, but we're only human, and sometimes human errors happen, not very often but we're not afraid to admit, or apologise when they do, and do what we can to get it sorted! We hope you understand!
5/5
GoogleSuch an amazing team
Aw we're so glad you think so Megan! 🫶🏻 …
1/5
GoogleReally terrible service with these did an application and credit checks failed paid holding deposit of £120 won't even give me back I even offered guarantor to . Only for roomshare not even for flat to . don't touch this company and waste your time
We're sorry to hear you were unhappy with your experience. We understand how frustrating the rental process can be when things don’t go as hoped. However, we would like to clarify the reason the holding deposit was retained. Before paying the holding deposit, all applicants are provided with the full terms and conditions, which clearly explain the circumstances under which a holding deposit may be withheld. You also had the opportunity during the application process to declare any adverse credit history. Unfortunately, no adverse credit was disclosed, and this only came to light during referencing. Had this information been declared upfront, we would have been able to cancel the application and return your deposit in full. However, as we proceeded based on the information given, we incurred costs for referencing, removed the property from the market, and cancelled viewings. The holding deposit was therefore retained to cover these losses in line with the agreed terms. We always aim to be transparent and fair, and if you’d like to discuss this further, please feel free to contact us directly.
5/5
GoogleI had a positive experience with them and thoroughly recommend them for a hassle free stay. Any maintenance issues were addressed and resolved immediately. The house we rented came with all the necessary appliances with good working conditions. A great choice for anyone looking for a smooth and pleasant experience 😊 …
Thank you Arya! We're so happy you've enjoyed living in one of our professional homes, you've all been great to have as Cosi housemates, and we wish you all the best of luck in the future!
1/5
GooglePleaseee be don’t stay with agent such a cheap mentality people they jus rob ur money like anything . I had the worst experience with them . My foot lock was broken it was not repaired I asked to atleast repair the radiator no help and …
Hi Preethz, We’re sorry to hear you feel this way and appreciate the opportunity to respond. … More
4/5
GoogleOverall good, though a few issues with the house that have gotten sorted
Thank you! ☺️
5/5
GoogleMy experience living with Cosi for my most recent year of uni couldn't be any more positive. Not only was the house itself lovely, but the team dealt with any queries in a quick and professional way and made sure we were happy in our house. It was a great year living with them, and I would recommend to anyone looking for shared houses!
Thank you Amy!
5/5
GoogleI loved working with cosi Living And you will too. They are simply the best, they made the entire process exciting and not stressful at all. You will not regret choosing cosi Living when looking for a professional / student house.
Aw Patricia that's so lovely! We're so happy you feel this way. Enjoy your new home & housemates! 🫶🏻 …
4/5
GoogleIn my experience, our concerns were only effectively addressed when the manager, Giacomo, became involved. He consistently ensured that issues were resolved, and for that, I truly appreciate his efforts. Unfortunately, I cannot say the same …
Thank you for sharing this honest feedback - we really appreciate it. We're glad to hear that Giacomo was able to support you effectively, and we’ve passed your comments on to both him and the wider team. … More
5/5
GoogleTop staff in there. Highly recommended
Aw thanks Praneet! We're so glad you think so. ✨😃 …
5/5
GoogleLoved to stay with Cosi Living for their Service. Definitely recommend.❤️❤️❤️
Ah, we're so glad you think so Fuhadh 🙌🏻 we enjoy having you as one of our housemates! …
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