Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally terrible service with these did an application and credit checks failed paid holding deposit of £120 won't even give me back I even offered guarantor to . Only for roomshare not even for flat to . don't touch this company and waste your time
James · 10 August 2025
Agent replied · 9 September 2025
We're sorry to hear you were unhappy with your experience. We understand how frustrating the rental process can be when things don’t go as hoped. However, we would like to clarify the reason the holding deposit was retained.
Before paying the holding deposit, all applicants are provided with the full terms and conditions, which clearly explain the circumstances under which a holding deposit may be withheld. You also had the opportunity during the application process to declare any adverse credit history. Unfortunately, no adverse credit was disclosed, and this only came to light during referencing.
Had this information been declared upfront, we would have been able to cancel the application and return your deposit in full. However, as we proceeded based on the information given, we incurred costs for referencing, removed the property from the market, and cancelled viewings. The holding deposit was therefore retained to cover these losses in line with the agreed terms.
We always aim to be transparent and fair, and if you’d like to discuss this further, please feel free to contact us directly.
★★★★★ 5/5
GoogleI had a positive experience with them and thoroughly recommend them for a hassle free stay. Any maintenance issues were addressed and resolved immediately. The house we rented came with all the necessary appliances with good working conditions. A great choice for anyone looking for a smooth and pleasant experience 😊 …
Arya · 23 May 2025
Agent replied · 16 April 2026
Thank you Arya! We're so happy you've enjoyed living in one of our professional homes, you've all been great to have as Cosi housemates, and we wish you all the best of luck in the future!
★★★★★ 1/5
GooglePleaseee be don’t stay with agent such a cheap mentality people they jus rob ur money like anything . I had the worst experience with them . My foot lock was broken it was not repaired I asked to atleast repair the radiator no help and …
Preethz · 16 June 2025
Agent replied · 16 April 2026
Hi Preethz,
We’re sorry to hear you feel this way and appreciate the opportunity to respond. … More
★★★★★ 4/5
GoogleOverall good, though a few issues with the house that have gotten sorted
Forward-Fax3 · 2 April 2026
Agent replied · 16 April 2026
Thank you! ☺️
★★★★★ 5/5
GoogleMy experience living with Cosi for my most recent year of uni couldn't be any more positive. Not only was the house itself lovely, but the team dealt with any queries in a quick and professional way and made sure we were happy in our house. It was a great year living with them, and I would recommend to anyone looking for shared houses!
Amy · 27 July 2024
Agent replied · 8 December 2024
Thank you Amy!
★★★★★ 5/5
GoogleI loved working with cosi Living And you will too. They are simply the best, they made the entire process exciting and not stressful at all. You will not regret choosing cosi Living when looking for a professional / student house.
Patricia · 16 May 2025
Agent replied · 16 April 2026
Aw Patricia that's so lovely! We're so happy you feel this way. Enjoy your new home & housemates! 🫶🏻 …
★★★★★ 4/5
GoogleIn my experience, our concerns were only effectively addressed when the manager, Giacomo, became involved. He consistently ensured that issues were resolved, and for that, I truly appreciate his efforts. Unfortunately, I cannot say the same …
Joy · 16 June 2025
Agent replied · 16 April 2026
Thank you for sharing this honest feedback - we really appreciate it. We're glad to hear that Giacomo was able to support you effectively, and we’ve passed your comments on to both him and the wider team. … More
★★★★★ 5/5
GoogleTop staff in there. Highly recommended
Praneet · 2 April 2026
Agent replied · 16 April 2026
Aw thanks Praneet! We're so glad you think so. ✨😃 …
★★★★★ 5/5
GoogleLoved to stay with Cosi Living for their Service. Definitely recommend.❤️❤️❤️
Fuhadh · 16 February 2026
Agent replied · 16 April 2026
Ah, we're so glad you think so Fuhadh 🙌🏻 we enjoy having you as one of our housemates! …
★★★★★ 5/5
GoogleI've had an amazing experience with Cosi Living! Their customer service is absolutely fantastic, every interaction has been smooth, professional, and incredibly helpful. The Coho communication app makes everything so seamless, keeping me …
Diya · 16 June 2025
Agent replied · 16 April 2026
Hey Diya,
Thank you so much for your kind words! 🫶🏻
We're so glad that you're happy, we love having you in one of our Cosi homes! …
★★★★★ 5/5
GoogleWell maintained property, great support from COSI throughout. The properties they have in their portfolio are significantly better than anywhere else.
Joe · 16 October 2025
Agent replied · 16 April 2026
Ah we're so glad you think so Joe, we love having you as one of our housemates! 🙌🏻 …
★★★★★ 5/5
GoogleVery nice team and top notch customer service 👏 …
Hannah · 20 January 2026
Agent replied · 25 January 2026
Ah we're glad you think so Hannah! 😃 …
★★★★★ 5/5
GoogleSecond year at University of Liverpool living in Smithdown with Cosi Living. Nice comfortable living space with good maintenance
Lewis · 27 October 2025
Agent replied · 25 January 2026
Ah we're glad you think so Lewis, thanks for your kind words! 😆 …
★★★★★ 5/5
GoogleAmazing company to live with!! Ellie our property manager is a legend and sorts any problems out quickly!!
Mike · 16 October 2025
Agent replied · 16 April 2026
You're right! El is a legend. Thanks for your kind words Mike! ☺️
★★★★★ 5/5
GoogleI lived with Cosi in a student house for my 3rd year of university which my housemates and I thoroughly enjoyed. Their team are lovely, always quick to reply to any questions or queries and fast responding to maintenance requests! I would recommend anyone to live in a student or professional Cosi house!
Emma · 27 July 2024
Agent replied · 8 December 2024
Thank you Emma!
★★★★★ 5/5
GoogleGreat customer service
Tobi · 16 February 2026
Agent replied · 16 April 2026
Thank you Tobi, we're glad you think so! 🙌🏻 …
★★★★★ 5/5
GoogleWe love cosi!! Such a good house and such a nice team 😁 …
Ava · 27 October 2025
Agent replied · 25 January 2026
Thanks Ava! You guys are a great group! We're so happy you're happy. 😆 …
★★★★★ 5/5
GoogleVery happy with my experience. Great communication and always helpful whenever needed.
Ayush · 27 October 2025
Agent replied · 25 January 2026
Thank you Ayush! We're so glad you're happy. 🙌🏻 …
★★★★★ 5/5
GoogleCosi living have such lovely homes! Lovely, welcoming staff as well!
Esther · 27 October 2025
Agent replied · 25 January 2026
Thanks Esther! 😃 …
★★★★★ 5/5
GoogleThe whole process is simple, fast and straightforward. Room booked and paid for even before I landed. The room met my expectations. They are trusted company.
Saheed · 14 May 2025
Agent replied · 16 April 2026
Thanks Saheed, we're glad you're happy & we hope you're enjoying Liverpool, and your new home!
★★★★★ 5/5
GoogleMoved to Liverpool not knowing anyone here, into a professional housing. The COSI team made the transition so easy, less daunting and are quick at responding to any concerns. Would recommend for anyone looking for a new home and new friends.
Zack · 4 October 2024
Agent replied · 8 December 2024
Thanks so much Zack, we're so pleased you feel that way!
★★★★★ 5/5
GoogleI came to Liverpool as an international student and Cosi Living was my first property manager. Their response time was really quick and provided quality solutions for any concerns raised. I was really pleased with their services and enjoyed my tenancy with Cosi. Cosi Living took care of all my accommodation needs.❤️
Sharon · 28 February 2024
Agent replied · 25 October 2024
Hey Sharon, Thank you so much!
★★★★★ 5/5
GoogleI lived with Cosi in my 3rd year of uni and I had a fantastic experience. Cosi are professional and attentive. The house was lovely and any maintenance that was logged was dealt with very quickly. I thoroughly recommend Cosi!
Frankie · 27 July 2024
Agent replied · 8 December 2024
Thank you Frankie! We loved having you as one of our housemates!
★★★★★ 5/5
GoogleCommunication with Joe & Olivia has been great after living at Cosi living for a year. Amazing recently renovated house with maintenance issues being dealt with quickly. Also absolutely massive tele in the living room! 100% recommend.
Stuart · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
