Every review we hold for the Littleover office, from every platform, shown as written. First names only.
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2/5
GoogleI contacted the Littleover branch to arrange a valuation for my property, but after a few issues I decided not to go ahead at the time. Someone from the team called me to ask why, and I explained my reasons. She was really friendly and understanding, and said sheβd email me with the selling fees.
Unfortunately, I never received anything, even after waiting over a week. Because of that lack of follow-up, I ended up going with another estate
M Β· 11 April 2026
Agent replied Β· 14 April 2026
Hi M C,
Thank you for your feedback, and we're sorry to hear about your experience.
Itβs good to hear that your initial conversation with the team was a positive one, but we appreciate how frustrating it must have been not to receive the follow-up information as promised. Thatβs not the standard we aim to deliver, and on this occasion, weβve clearly fallen short.
We place a lot of importance on clear and timely communication, particularly at such an important stage, so your comments have been noted and will be fed back to the team.
If for any reason things donβt work out with your chosen agent, please do feel free to get back in touch. We would genuinely welcome the opportunity to provide you with a much better experience.
Thank you again for bringing this to our attention, and we wish you all the best with your move.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleThank you for your email. My experience with Hannells Littleover has been very positive and professional. I really appreciate all your support during the process. I will be happy to leave a review using the link provided.
Muhammad Β· 14 March 2026
Agent replied Β· 14 April 2026
Hi Muhammad!
Thank you for your review of your moving experience with Lauren and the Littleover team.
We're pleased to see that your experience has been very positive, professional and that the team have been supportive. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleLouise Richards is fantastic to deal with at Hannells Littleover, she always makes herself available for my calls, and went above and beyond to get us viewings as promptly as possible. She made follow up calls to see how viewings went and β¦
Taylor Β· 14 May 2025
Agent replied Β· 14 April 2026
Hi Taylor!
Thank you for your brilliant review of your moving experience with Louise and β¦ More
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5/5
GoogleStaff are very helpful and professional. They are knowledgeable as regards legal aspects, have an excellent familiarity with the local area and are quick to respond to any queries. It is a really friendly office with everyone wanting to help. I am not very computer literate and they were happy to help sort me out in the Office when I struggled to take photographs etc. Without doubt appointing Hannells to deal with the property sale was one of my better decisions.
David Β· 14 July 2025
Agent replied Β· 14 April 2026
Hi David!
Thank you for such a brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you found them to be knowledgeable with the legal aspects of property, experts in the local area and that they were quick to respond to any enquiries. The team there pride themselves on delivering a top service and they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleVery happy with everyone at the littleover branch, very helpful always keeping us updated.
Our sale was very complicated but the support from hannells helped us keep positive. Great with getting viewings and helping get offers withing a couple of weeks of the viewing which made things less stressful.
Great team, thanks all
Nicky Β· 14 February 2026
Agent replied Β· 14 April 2026
Hi Nicky,
Thank you for your review of your moving experience with Lauren and the Littleover team.
They pride themselves on delivering a top service and will be pleased to see that you felt supported and updated throughout your sale.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleFirstly I would like to commend everyone for their professionalism during the ongoing buying process.
The viewing agent Trisha was so patient with me and my 101 questions about the β¦
Linda Β· 14 May 2025
Agent replied Β· 14 April 2026
Hi Linda!
Thank you for taking the time to leave such a brilliant review of your moving β¦ More
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5/5
GoogleI would like to thank all the staff at the Littleover branch. you were all so polite and friendly and kept me informed all through what turned out to be quite a difficult and protracted time selling a property 135 miles from were I live. I would have no hesitation in recommending Hannells to anyone reading this review. Thank you again
Elizabeth Osborne
Elizabeth Β· 14 August 2025
Agent replied Β· 14 April 2026
Hi Elizabeth!
Thank you for such a brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that despite living 135 miles away, the team were able to deliver a great result and your recommendation means a lot. The they pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleAbsolutely brilliant everyone in Littleover hannells office has been friendly and polite and do the best job ever making people happy thank you to all the team ππ β¦
Ken Β· 7 April 2026
Agent replied Β· 14 April 2026
Hi Ken!
Thank you for your brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you found everyone to be polite, friendly and overall did a fantastic job for you. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of further service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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1/5
GoogleUnderwhelming service. No contact on the day of completion from my case handler despite me trying to reach her, or since that day. I had to chase them to find out when I could pick up the keys.
S Β· 5 January 2026
Agent replied Β· 26 January 2026
Hi S S,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you felt underwhelmed, particularly on what should have been a positive and well-managed day of completion.
Youβre absolutely right to expect clear communication and prompt updates at that stage, and itβs disappointing to hear that you had to chase for information regarding the keys. That is not the level of service we aim to provide.
Your comments have been shared internally so we can review what went wrong and ensure this doesnβt happen again.
Thank you again for your feedback.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleOliver came and gave an honest evaluation of our property. explained the process clearly . The girls in the office have kept us up to date with prospective buyers, and appointment times. All together a professional team . Not many more stages to go to our new home.
Raymond Β· 14 September 2025
Agent replied Β· 14 April 2026
Hi Raymond!
Thank you for your review of your moving experience so far with Oliver and the Littleover team.
We're pleased to see that Oliver provided an honest valuation, explained the process clearly and that the rest of the team have been professional and kept you up to date with progress. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we wish you a smooth journey to exchange and completion!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleAfter trying to sell my house with a couple of other agencies, I decided to give Hannells a chance and can say that they were the most proactive and professional agency I have dealt with. Their contracts are clear and fair, and they maintained good communication throughout the whole process. Highly recommended.
Eric Β· 27 May 2025
Agent replied Β· 14 April 2026
Hi Eric!
Thank for your such a glowing review of your moving experience with Lauren and the Littleover team.
We're really pleased to see that after having worked with a couple of other agencies, you found Hannells to be the most pro-active and professional. The team there pride themselves on delivering a top service and they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleEveryone at the Hannells office in Littleover was very knowledgeable and helpful with both my Mum's house sale and also her onward purchase. I would not hesitate in recommending them to anyone looking for a friendly and competent local estate agent.
John Β· 30 August 2023
Agent replied Β· 29 October 2023
Hi John!
What a great review! π Thank you so much for taking the time to leave such a positive review of your moving experience with Lauren and the rest of the littleover team.
They pride themselves on being both knowledgeable and friendly so to see that you've mentioned that in your comments, and that you'd be happy to recommend their services, will really make their day!
On behalf of the whole team here, we'd like to thank your Mum for trusting Hannells with the sale of her property and we hope she is enjoying the start of an exciting new chapter in her new home!
All the best,
Hannells.
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1/5
GoogleI had bad and pathetic experience after moving into home , I took home on the hannells brand name but got issues with broken toilet seat , curtails issue , no pest control, lots of spider found .
Desh Β· 29 August 2025
Agent replied Β· 26 January 2026
Hi Desh,
Thank you for your feedback - although this review appears to be for our lettings branch, rather than our Littleover sales branch.
To clarify, Hannells were instructed on this property only to source a suitable tenant for the Landlord. The property itself is managed directly by the Landlord, and any maintenance or condition issues are their responsibility to address
We would recommend that you raise these matters with your Landlord so they can be resolved as quickly as possible. If you require their contact details again, please let us know and weβll be happy to provide them.
We hope youβre able to get these matters resolved quickly and enjoy your new home.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleMy experience with Hannels has been great. I have always been kept updated throughout my selling and buying process. In particular Emma and Lauren who have always kept me informed either by telephone or Email.
Jabin Β· 26 July 2023
Agent replied Β· 29 October 2023
Hi Jabin!
Thank you SO much for taking the time to leave such a wonderful review of your moving experience with Lauren, Emma and the rest of the Littleover team.
They pride themselves on their communication and keeping their customers in the loop throughout the whole process so they'll be really pleased to see this mentioned in your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we hope that we can be of service to you again in the future!
Wishing you all the best in your new home!
Hannells
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4/5
GoogleHaving been dealing with hannells now for a few,weeks in selling my house..they have been exceptional in findings and carrying out viewings and informing me along the way ..I would highly recommend this team and hopefully I will get a good outcome soon .
Christine Β· 17 May 2025
Agent replied Β· 14 April 2026
Hi Christine!
Thanks for leaving a brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you've found the team exception so far and that you'd be happy to recommend them. They pride themselves on delivering an excellent service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and the team will be working hard to make sure that you achieve a great outcome as soon as possible!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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1/5
GoogleThe sale of the house started positvely with Oliver who is wonderful and the photographer who really helped.
Unfortunately it went downhill from there.
Hannells were organising and showing everyone round for the viewings, we had a person interested and when she turned up for the viewing littleover Hannells were not there. The person decided not to make another viewing so this was a loss of a potential buyer.
Later in the process I was at the shops and when I got back to the house I opened the door and there was a stranger in the house! I screamed and as you can imagine it was really scary to be confronted with a stranger in the house!! It turned out to be the surveyor that hannells had know was coming for over a week and hadnβt told us! They had given them the key with no communication. They then tried to tell me that they thought the property was empty but when they handed the key to the surveyor they told her that there would be a cat there. When they called they apologised but I would just be very wary when handing them a key!!
Gemma Β· 28 March 2025
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5/5
GoogleI would like to thank all the staff at Hannels estate agents Littleover Derby for their excellent customer service. They have made the process of selling my house much less daunting than I expected. The staff have guided me every step of β¦
Mary Β· 14 May 2025
Agent replied Β· 14 April 2026
Hi Mary!
Thank you for taking the time to leave such a brilliant review of your moving β¦ More
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1/5
GooglePoor customer service at Littleover branch - Not heard back from Hannels in over three weeks. They did a valuation on my house at end March 2023! But no communication whatsoever emails, no follow up, no assistance or advice on how to sell received!
Zero interest in selling my house obviously!
Gave 1star so could leave review - but they donβt deserve any stars at all
Might be popular atm but at this rate not for much longer
Rose Β· 27 August 2023
Agent replied Β· 26 August 2024
Hi Julie, thanks for taking some time to leave some feedback. Generally, once we've been to value a property, we leave it in the hands of the sellers whether they decide to go ahead or not - as we're not fans of regular, pushy sales calls which we know a lot of our customer's aren't either.
We can assure you that Lauren and the Littleover team are incredibly good at what they do, by far the best in the area, so if you would like some more advice, or you'd like to go ahead and get the property are on the market, give them a call or pop in and they'll be more than happy to get you up and running and get you sold!
Thanks for inviting us out to provide you with a valuation and thanks again for the feedback. And regardless of whether you become an ACTUAL customer of Hannells (where you'll experience nothing but a top-notch service!) or not - we wish you the best of luck with the sale of your property.
All the best,
Hannells β€π‘
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5/5
GoogleFriendly and efficient service from all I have dealt with at Littleover branch.
Sue Β· 14 February 2026
Agent replied Β· 14 April 2026
Hi Sue!
Thank you for your review of your recent experience with Lauren and the Littleover team.
We're pleased to see that everyone you have dealt with at the branch has been friendly and efficient. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleI found the staff very kind and friendly. When I was about to go into meltdown they were there holding me up. I would highly recommend this company, particularly the Blagreaves Lane branch. Thank you
Barbara Β· 14 July 2025
Agent replied Β· 14 April 2026
Hi Barbara!
Thank you for such a brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you found them to be kind, friendly and your recommendation means a lot! The team there pride themselves on delivering a personal service and they will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleReally pleased with Hannells, did not waste any time in advertising the property. Through out the process l was updated with the viewings and offers. I must say the staff is very knowledgeable., understanding and polite.Most important was ,my phone calls were always answered, very frustrating if calls are ignored.
I will recommend and use Hannells again.
Surinder Β· 23 September 2024
Agent replied Β· 23 October 2024
Hi Surinder!
Thank you for such a brilliant review of your moving experience with Lauren and the Littleover team.
We're really pleased to see that you were kept updated throughout the process and that you felt the team were all knowledgeable, understanding, polite and always there to answer your calls! Your recommendation means a lot to us and the team will be delighted to see all of this highlighted in your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleEveryone was extremely helpful and kept us fully informed at all times. I would have no problem in recommending Hannells to anyone wanting to put their property on the market.
Jayne Β· 29 August 2025
Agent replied Β· 26 January 2026
Hi Jayne!
Thank you so much for your brilliant review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you found everyone to be extremely helpful and kept you fully informed at all times. The team pride themselves on delivering a top service and your recommendation will mean a lot to them.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleVery good and helpful all staff members we are so happy
Irum Β· 14 February 2026
Agent replied Β· 14 April 2026
Hi Irum!
Thank you for your review of your moving experience with Lauren and the Littleover team.
We're pleased to see that you have found them all to be helpful and very good at what they do. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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5/5
GoogleA very positive experience and a realistic valuation sold our property in good time
Keith Β· 19 January 2026
Agent replied Β· 26 January 2026
Hi Keith!
Thank you for you review of your moving experience with Lauren and the Littleover team.
We're pleased to see that overall, it was a positive experience with the team finding a buyer for you in good time. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we hope we can be of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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