Every review we hold for the Littlehampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a fantastic experience with Glyn-Jones for our first home purchase.
A huge thank you to Abby, who was brilliant during the viewing process - providing us with all the information we needed to make the right choice with such important step in our lives.
Once our offer was accepted, Ellie was incredibly helpful throughout the rest of the process, keeping us updated and ensuring everything ran smoothly, even when things became tricky on the paperwork side.
We are so happy in our new home and can’t thank them enough for their support.
Without a doubt we highly recommend anyone who is looking to purchase a new home in the area to know that they are in good hands with Glyn-Jones!
Many thanks from Mitchell and Sude
Talewood · 14 February 2026
★★★★★ 1/5
GoogleMy experience with Glyn Jones was extremely stressful from start to finish.
After viewing a property and agreeing on a move-in date, I heard nothing for over a week. When I chased them, I was told they were waiting for a landlord reference, only to discover they had entered my landlord’s email address incorrectly, causing the delay. Despite this being their mistake, I was pressured to keep the original move-in date. As a single woman arranging a move between towns, and having been the one to chase them for the error, this felt unfair.
I was sent my tenancy agreement on a Thursday and pressured to sign it by midday Friday. When I explained I needed time to read a legal document due to long working hours, the lettings manager dismissed my concerns, saying it was “just a standard tenancy agreement” and expressing confusion over why I couldn’t sign immediately. When I called during my lunch break to clarify that I hadn’t had time to review it, I was told the contract was void and I could no longer have the flat. This left me upset, and I found the communication rude and demeaning.
The contract was only reinstated after I contacted the landlord myself. Even then, I was informed at 4pm on a Saturday that I had just 30 minutes to sign it, an unreasonable expectation.
After moving in, I experienced multiple issues: being trapped inside the building when the internal lock broke, three weeks without hot water during winter in a single-glazed flat, a leak under the sink, a stuck window, and mould in my bedroom (which other tenants also experienced). Despite multiple emails to the landlord, I received no response. On one occasion, the landlord entered the property without my permission or prior notice, which made me feel very uncomfortable.
When my tenancy was renewed, Glyn Jones sent three separate contracts, all with the wrong address for my flat. In one email, the letting manager wrote that he would “kill himself” if the address was wrong again, which I found completely unprofessional.
After moving out, I was informed I would not receive my full deposit back because the property was allegedly left “filthy,” which is untrue. When I requested the check-in inventory to compare, I was told the landlord was too busy to provide it. I have since had to raise a dispute with the Tenancy Deposit Scheme.
Overall, my experience was unnecessarily stressful, poorly handled, and completely avoidable. I would not choose to deal with Glyn Jones again.
Nicola · 31 March 2026
Agent replied · 14 April 2026
It is always disappointing to receive a one star review, however we do not feel this is fully justified.
Reference is made about the signing of a lease that took place over two years ago, whilst further comments are made about the lack of response to maintenance requests, despite the fact that the tenancy was renewed for a further term. This dissatisfaction appears to have come to light only after the tenancy has ended and a dispute has arisen over the retention of part of the security deposit, due to a question over the cleanliness of the property.
It is worth noting that we carried out a ‘Tenant Find Only’ service for the Landlord, this is not a tenancy we managed. We were not instructed to carry out an inventory or condition report and we were not involved in any on-going maintenance of the apartment once the tenant had moved in. Any delays in responding to maintenance requests are not a reflection of Glyn-Jones and Company and our management service.
Furthermore, it is absolutely the case that we neither made the decision to let the flat to the tenant in the first instance nor to withdraw from that decision. This is always the decision of the client. We understand that when the decision to withdraw was made the tenant called around to the Landlord directly and persuaded her otherwise. We were pleased by this decision and took instructions accordingly.
With reference to the comments made on producing a renewal tenancy with errors in the documentation, we acknowledge this took place. The first tenancy had a postcode error, the second an error in the spelling of the tenant’s email address. We acknowledge errors can be made. The comment made by a member of staff at the time was intended to be light hearted, it was self-deprecating and was certainly not intended to be offensive. We accept that it is not necessary or wise to enter into such banter with a client. It is not company policy to do so and the member of staff has been advised of this and will learn from it.
Finally, the matter of the deposit is on-going, being dealt with via the TDS. It would be wrong for us to comment on this other than to point out that this dispute is between the Tenant and the Landlord. Despite the fact we did not prepare the inventory or carry out the check out, we are naturally drawn into this as the holder of the deposit and cannot apportion disputed funds until instructed to do so. We are sure that the Dispute Service will come to the right decision, whatever that may be.
★★★★★ 5/5
GoogleAbby and the team at Glyn Jones were exceptional throughout the whole process of buying a park home for my vulnerable grandad. The service was impeccable and the communication was excellent. A massive thank you. Would highly recommend Abby and the team at Glyn Jones
Kylie · 14 March 2026
★★★★★ 5/5
GoogleJust to say that Russell has been there every step of the way. We have had some difficult times in trying to get the property process finalised. He was very efficient and very professional in all he done. All staff have helped. Would recommend them. If you need to move use Glyn-Jones
Melinda · 29 November 2025
★★★★★ 5/5
GoogleThank you Steve Williams at the Littlehampton office for all your help in getting my sale over the line on 23/10/24. from the get go and our first meeting I knew I had made the right choice in going with Glyn Jones. Your pre meeting preparation was very professional and I felt completely confident that you would do a good job which has certainly been the case. Thank you again to you and your colleagues, I will of course if ever in a position too, highly recommend you to anyone needing an experienced and professional estate agent.
Mark · 28 October 2024
★★★★★ 5/5
GoogleMe, my wife and daughter just came from the office to collect the keys from hour new home. We are more than happy with the service this Estare agents provide to us.
They are very helpful and I think I couldn't have find a better Agency to help us find the perfect house for us.
With that said I just want to thank Aaliyah and Alison for their hard job.
I just wish all the best for you guys.
Diogo · 4 November 2024
★★★★★ 5/5
GoogleWe've just moved into a new residence due to the need of more space. The Glyn-Jones team have been a pleasure to deal with from start to finish. With special thanks to India for the great communication and support we've received. We look forward to settling in our new accommodation! Thanks once again!
Cameron · 4 September 2025
★★★★★ 5/5
GoogleWe recently bought our first home and worked with Russell at Glyn Jones, and we honestly couldn’t recommend them more. From start to finish, Russell was kind, patient, and incredibly accommodating during what turned out to be quite a tricky …
Hannah · 14 December 2025
★★★★★ 5/5
GoogleMy husband and I have recently bought our first home through Glyn Jones Littlehampton. Having moved in on Saturday, we wanted to leave a review to recognise the support that has been provided by Glyn Jones throughout the buying process. Ethan at the Littlehampton branch has been extremely communicative and accommodating with several viewings. Responses to emails have always been speedy and we have been kept updated every step of the way. Thank you Ethan and everyone at Glyn Jones for helping us on our journey to become the owners of our perfect first home! - Martine and Ryan :)
Martine · 25 July 2024
★★★★★ 5/5
GoogleThe best estate agency we felt with in the area by far! Eleanor was (and still is) extremely helpful and honest and we could not have asked for more! 10/10
James · 14 February 2026
★★★★★ 5/5
GoogleWow! What can I say. Ethan was handling my purchase, and after a few false starts I decided to purchase a different Property from them. He was incredible! Totally understood my reasons and the sale etc went through extremely soundly and with no hassle. Obviously, thanks to himself. He is a credit to Glynn Jones, he is an absolute credit to to his boss, and I've no doubt will hit fantastic heights in his future career of Estate agency. I honestly cannot thank him enough. Well done Ethan.... and, thank you!
Richard · 26 April 2024
★★★★★ 5/5
GoogleI researched estate agents in the Littlehampton area and chose Glyn Jones to sell my late parent's property - and I'm happy I did!
Steve Williams initially assessed the property. During his assessment there was no pressure placed on me to market the property immediately (I advised Steve I could not place the property on the market at that time due to probate, which he fully understood). Steve was happy to visit the property again when I was ready to proceed.
As I was unable to be at the property most of the time, Steve agreed the sales team would conduct viewings on my behalf and they always provided notification prior to each viewing and a review after each viewing. Elise and Ellie dealt with the majority of viewings and it was Ellie who conducted negotiations of the sale. She kept me updated of proceedings and always returned my calls if I needed to discuss any points of issue - Thank You Ellie you were brilliant!
To sum up, Glyn Jones (Littlehampton) is a caring, thoughtful and friendly company to do business with.
Its unlikely I will use Glyn Jones again (as I do not live in their catchment area) but if you have a property to sell in the area, I recommend giving them a try.
Gordon · 29 December 2023
★★★★★ 5/5
GoogleThe service was excellent from start to finish. We had a tenant in the property and she was treated with respect and consideration.
There were lots of issues with the sale but we were kept updated throughout. When things were difficult, we were reassured and supported by Steve and then Elise.
Elise was brilliant at liaising with other parties who were, at times, less than helpful. She was easy to get hold of and always did what she said she would do. She was good humoured and friendly as well as very professional.
I would absolutely recommend Glyn Jones in Littlehampton.
Lou · 5 November 2023
★★★★★ 5/5
GoogleI cannot recommend Elise Calvert(Littlehampton branch) highly enough. From our initial meeting, to finalising, we have been so impressed with her professionalism, knowledge and communication. The whole process was very smooth thanks to Elise and it was always easy to get in touch with her any time when needed help,support or advice.
We would whole heartedly like to thank and recommend Elise to anyone looking to buy or sell their house.
Thank you!
Bilyana · 27 March 2024
★★★★★ 5/5
GoogleRussell was great. Professional and very pleasant. Always got back to me when needed. Kept me updated.
Very happy with his service to us during our move.
Nancy · 14 November 2025
★★★★★ 5/5
GoogleFrom start to finish Glyn Jones were fantastic and very attentive. Special mention to Steve and his staff for all of their efforts, highly recommended.
Thomas · 29 November 2025
★★★★★ 1/5
GoogleVery bad experience,they had arranged me a viewing, on the day of viewing they sent me mail to inform that the property is no longer available..waste of money,time for the reliable customers..
Varun · 14 February 2026
Agent replied · 14 April 2026
Thank you for taking the time to leave us a review, we value all reviews whether positive or negative. Upon receiving a negative review we will always treat comments constructively to see if there is anything we can improve on. You called our office yesterday in order to book a viewing on one of our vacant properties, the property was available and upon taking your details we booked you a viewing for 12.30pm today.
We subsequently took a call this morning from the Landlord asking us to accept an offer to rent the property from a client that had viewed prior to your own viewing being booked; our instructions were to take a deposit and withdraw the property from the market cancelling any further viewings.
We therefore cancelled a number of viewings including your own. We called you twice this morning at 10.22 & 10.23 in order to inform you that the viewing had to be cancelled, a colleague explained the situation to you but was unsure that you could hear the conversation correctly. We therefore emailed you at 10.42 in addition to our calls to inform you that the property was no longer available. In a later call we explained that we appreciated how frustrating it can be when you are seeking a property and a viewing had to be cancelled particularly when coming from out of the area to view. We did offer to come out and meet you at the property and show you around in order that you may take it in the event that the current interest did not proceed however you declined.
We are sorry that you have had this experience however we are duty bound to follow our client’s instructions, we do however wish you every success with your search for a property.
★★★★★ 1/5
GoogleViewed a property recently that needed a significant amount of work done. I returned a voicemail left to call them back. When I did I got through to Eleanor. My offer was rejected. She was horrible like I offended her by putting in a low offer, kept mouthing off at me and kept talking about third party’s offer. I kept saying to her I don’t want to know about third party. I’m a prospective buyer talking about a number to an estate agent, let’s keep it simple and on point. She still kept talking about third party, promising me by the FCA regulated authority etc etc that she’s telling me the truth. Idk if she is like this or was taught by the company to bully prospective buyers into raising their offers this way. Not once did she ask me how high I’m willing to go, or my reasons for buying this particular property, she had zero interest in me. When my husband heard how she spoke to me even he was triggered by it and her response was “I can hear him in the background you know and I’m happy for you to put me on loud speaker so I can tell him too”. The purpose of the phone call was to increase my offer and instead of encouraging me to make it higher or find out why my new offer is only at that price, she said the third party’s in a different financial circumstance than you and is better. She compared my personal situation to somebody else. How unprofessional. My mental health was so affected after speaking with her and it made me really sad, really put me off looking at any more houses. I will definitely boycott this company in littlehampton. She’s allowed to do whatever she wants with no consequence, how can this company let her go around bullying people like that. I can’t believe how antagonistic she was and the language she was using was bullying, coercive and unprofessional. I know you didn’t give out names of the third party but she gave out a lot of their financial details to me and all she kept doing was telling me how great they were compared to me. This was my first time speaking to her. She spoke to me and treated me the way she did and expected me to over pay market price for a clapped out house. Very first rule I have in business is if the first conversation you have is antagonistic, expect every other conversation to be just as if not more antagonistic. I don’t know you from Adam, and my first impression was very negative.
Jay · 10 September 2025
★★★★★ 5/5
GoogleGlyn-Jones were fantastic when I was selling my Aunts house, Russell kept me informed every step of the way and nothing was too much trouble for him, i would highly recommend them...
Laura · 28 August 2025
★★★★★ 5/5
GoogleWe were in the unfortunate position of having to sell Mum's house because she is now in a nursing home, and will never return "home". At all times Glyn-Jones offered at excellent service and tried everything that they could to sell the property. The housing market is an extremely difficult one at the moment, and it is at times like these that you need a Glyn-Jones doing their very best to bring about a sale. Thankfully we have just completed on the sale. Sadly the monies achieved will go straight to paying care home fees, but such is life !!.
In summary, I wouldnt hesitate to recommend Glyn-Jones.
Steve · 13 August 2025
★★★★★ 5/5
GoogleAbby was very helpful, great at communicating and pleasant to deal with. I am very satisfied with the service from Glyn-Jones.
Penny · 29 November 2025
★★★★★ 5/5
GoogleAbby is been great throughout the process, friendly and answered all our questions and sorted the bookings as needed.
Alex · 15 December 2025
★★★★★ 5/5
GoogleA* We can’t compliment their professionalism there honesty, their diligence in the way they worked for us on the sale of our property if we were to give any advice to anyone thinking of selling look no further great company and the team at Littlehampton were fantastic we had a fair few hoops to get through, a special thank you to Steve for all you done with your help we got there in the end you are a massive credit to your Branch there communications and there promises were all kept and selling a house is a very stressful time but they made it as smooth as possible 10/10 thank you 🙏🏻
James · 8 April 2023
★★★★★ 5/5
GoogleAbby was fantastic from start to finish. Kept us updated on everything and was beyond helpful. Recommended
Price · 15 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
