Every review we hold for the Liss office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatherine and I wanted to post a review on here about our recent experience of Chapplins in Liss. We cannot thank Tom and the team enough for all they did. The marketing was superb, the level of care is unmatched and they have such a heart for the village. We will miss living here but we would highly recommend Chapplins to anyone looking to buy or sell properties in the area. Thank you guys so much and Tom, thanks a million for getting us over the line. We really appreciate it. Nick & Katherine
Nicholas · 13 December 2025
Agent replied · 14 April 2026
Hi Nick and Katherine. Thank you so much for your kind words. We are so pleased to have a achieved such a great result for you and to have the opportunity to act on your behalf. You have been a pleasure to work with and we really hope you settle in to your fabulous new home and enjoy your new surroundings. All the best for now. Tom and the team
★★★★★ 5/5
GoogleTom and the team at Chapplins did a great job in tricky circumstances - a long chain, the collapse of said chain and a new chain that had many moving parts. Tom was always quick to respond to queries and if he was unavailable, Peter was ready to pick up the reins. They have extensive knowledge of the local area and were able to price our property so that it sold quickly and everyone was satisfied. I would highly recommend this agency. Thank you for getting us over the line!
Deborah · 14 September 2025
Agent replied · 14 April 2026
Hi Debs, Thanks so much for your kind words. It definitely was a tricky one to navigate at times but very please with the result. You and Jamie have been a pleasure to work with, we wish you all the best with the renovations and building memories in your new home. from Tom, Peter and Anna
★★★★★ 5/5
GoogleI recently used Chapplins of Liss to help me find a flat to rent. I had a fantastic experience overall and a special mention to Lucy Mann, my letting agent who has been incredible throughout the whole process. She was there every step of the way, supporting me and making sure everything that needed to be done was done. Lucy took me to the flat to measure up and showed me everything I needed whilst I was there. She has been a fantastic letting agent and I know she will be as supportive and fantastic as she has been for me throughout the whole process for anyone looking to rent, I could not recommend her more highly! Lucy made the whole process seamless and she was incredibly efficient and professional. Thank you so much Lucy and Chapplins for finding me my perfect first home!
Jodie · 14 April 2025
Agent replied · 27 December 2024
Thanks so much for your kind review Jodie. Lucy prides herself on supporting all clients as much as required. We wish you all the best in your new home. Lucy and the team.
★★★★★ 5/5
GoogleWe always felt that Chapplins had the interests of all parties at the fore and were not simply pushing for the quick sale as is so obvious with some of the bigger agencies. Tom recommended that we had a closer look at properties in Liss and he was right, it suits us very well. Thank you to Tom and colleagues for the professional and friendly advice.
Tim · 14 September 2025
Agent replied · 14 April 2026
Hi Tim, Thank you so much for your kind comments. We are so pleased that you share our passion with this wonderful village and look forward to seeing you around soon. All the best from Tom, Peter and Anna
★★★★★ 5/5
GoogleHaving brough a house via Chaplins we used them to sell our house and they were fantastic. The chain had a few challenges however, Peter, Tom and Anna were always really proactive in making sure the entire chain progressed as smoothly as possible. They made moving so much less stressful. and were allways happy to speak on the phone and in person. Having used them twice, we definitely recommend them as the best agents we have dealth with.
James · 31 March 2025
Agent replied · 14 April 2026
Thanks so much for your kind words James. You were fantastic to work with too. Definitely a few challenges but nothing that couldn't be resolved. Wishing you all the best for your next chapter. Peter, Tom and Anna
★★★★★ 5/5
GooglePeter, Tom and the team at Chapplins did an amazing job selling our house. They were always on hand to guide us through the process and offered excellent advice and support. Peter couldn’t do enough to help and was instrumental in making sure the sale went through smoothly. We couldn’t recommend Chapplins more highly. Many thanks.
Jo · 14 October 2025
Agent replied · 14 April 2026
Hi Jo, from all the team at Chapplins. We are delighted to receive these kind words and to know that you were so pleased with our service. From start to finish, you were always great to deal with and it was a pleasure helping to coordinate your move out of the area. I know your buyers are thrilled and settling in well as we hope you are too in your new surroundings. We wish you all the very best in your new home!! From Peter, Tom and Anna.
★★★★★ 5/5
GoogleChapplins were involved in my onward purchase and went above and beyond to communicate with me and the rest of the chain to keep us on the right track. Helpful, professional and polite. It felt at times as though Chapplins were the only company with any idea on what was actually happening with the transaction. I would highly recommend to anyone looking for a very capable estate agency.
MR · 14 October 2025
Agent replied · 14 April 2026
Chris you were a dream to deal with. This transaction was particularly difficult at times and your cool calm approach was truly admirable. Thanks so much for your kind words, we really appreciate it and we hope you are enjoying your new property. Hope to see you around the village soon. Best wishes Peter, Tom and Anna
★★★★★ 1/5
GoogleWe founded property with this bad company and we are paying the holding deposit £300. Nearly 2 month been waiting for their decision; and nothing been done, to check for 2 months, waisting our time, money.
So, before you pay first deposit-thinking...your money never returned and property you will never get.
I should be call to financial police to taking my money for nothing and they don't want working to making checking of documents me and my partner working ages he on council and I'm at Brand company....its just shock of my live to loose for nothing £300 working so hard...and they just do nothing for this hudge amount money.
My money to death to your company.
Oxanna · 14 April 2025
Agent replied · 27 December 2024
Dear Oxanna
Further to your recent review, I understand you engaged with our lettings business to rent a property, however at the time you paid the Holding deposit and started the Application process although later visited our offices and spoke to our lettings Director, Ashley Newell, to explain you found the application process too stressful and wished to withdraw your Application, therefore the Holding Deposit would be non returnable.
Following the application made in May 2024 we have not had any contact from you until this review in December 2024. We would appreciate the review being removed from this account as it is dedicated to our Chapplins House Sales business (a separate business). If you require any further advice regarding Holding Deposits please contact ashley@chapplins.co.uk / read the terms of the initial Application Form you submitted.
★★★★★ 5/5
GoogleAfter searching for a property for some time and finding some local estate agents pushy and unhelpful, I was delighted to find my ideal home with Chapplins of Liss. Peter couldn’t do enough to help, always having time to speak with me and answer all my queries and concerns. He along with Tom and the rest of the team were a real pleasure to deal with and I couldn’t recommend them more highly. Fantastic service all round!
Lisa · 3 April 2025
Agent replied · 30 May 2025
Hi Lisa, thanks so much for your kind message. You were a pleasure to work with too! We are so happy you have settled into your new home! Sending all our best wishes from Peter, Tom and Anna
★★★★★ 5/5
GoogleSo far the best agents we have dealt with. We bought our first property through Chapplins and this was managed by Peter. He went above and beyond to make it a smooth purchase. Peter called and emailed us promptly with any updates, and it was so easy go get in touch with him when needed. He was absolutely 10/10 fantastic and we are certain we will be using their services again when we come to moving.
Sarah · 14 April 2025
Agent replied · 26 August 2024
Thanks so much for your kind words Sarah. It was a pleasure dealing with you and Ross. We hope you settle into your new home ok and enjoy getting to know the area. Best wishes Peter and the team.
★★★★★ 5/5
GoogleThank you so much Peter, Tom & team for handling the sale of my house in Liss, with such professionalism and always keeping me in the loop, no detail too small
I would highly recommend you to anyone looking to sell or buy a house, especially in the Liss area
Steve · 14 April 2024
Agent replied · 28 August 2023
Steve, thanks so much for your kind words. We are pleased to have helped you achieve such a positive result on the sale of your property. You too were a pleasure to work with and we are so grateful for your review. We wish you all the very best!
★★★★★ 5/5
GoogleWe recently bought through Chapplins and can highly recommend them as a friendly, patient and super communicative team. Peter, Tom and Anna were all fantastic and we were really happy with the overall experience. If you're looking to buy or sell in the Liss area, then Chapplins are your team!
James · 14 April 2024
Agent replied · 28 August 2023
Ah James. Such a lovely review! We are really glad that we could help you with your purchase and welcome you to the village with open arms. Hopefully, the unboxing process won't go on for too long and you can properly settle in to Liss life. All the best Peter, Tom and Anna
★★★★★ 5/5
GoogleWould certainly recommend Chaplins, they recently sold my late fathers flat making a difficult time go very smoothly,very helpful knowledgeable friendly team.
Penny · 17 March 2025
Agent replied · 30 May 2025
Hi Penny. Thanks so much for your review. You were an absolute pleasure to work with too! We hope to see you around the village soon! from Anna, Tom and Peter
★★★★★ 5/5
GoogleTom and the team at Chapplins helped us through a very tricky purchase. They kept us well informed, always knew who we were and where the purchase was up to. Tom went over and above to get our completion through, and we're incredibly happy in our new home.
We would certainly use them again - and recommend them to others!
Rich · 14 April 2022
Agent replied · 5 July 2023
Thanks for your kind words Rich- it's always so rewarding when all the hard work pays off. Glad you love your new home and are settling in well! Kind regards Tom and the Team.
★★★★★ 5/5
GoogleChapplins have been pretty good to me over the last 13 years. They managed my house rental consistently well and went the extra mile now and again when necessary. Very professional. But what I'd like to add on top of all that is that they are very human in how they approach you and their business. They understand that business relationships arent black and white and clear cut - they are good to work with. I can only say that I would have no hesitation in recommending Chapplins :)
Andyb · 14 April 2024
Agent replied · 31 December 2023
Hi Andy, Thanks so much for the great review! It's been a real pleasure working with you and managing your property. If we don't speak before, I hope you have a great Christmas and all the best for 2024. Thanks again, Ashley
★★★★★ 5/5
GoogleI can't recommend Tom from Chapplins of Liss highly enough. He is extremely professional, but also has a warm manner and keeps you fully informed throughout the house buying process. He has been a pleasure to deal with and ably helped us to navigate what could have been a fraught experience. Thank you so much Tom!
Kerrie · 14 April 2022
Agent replied · 5 July 2023
Thank you Kerrie! Really happy everything all worked out in the end and I'm sure your Dad will be really happy here in the village.
Kind regards
Tom and the team
★★★★★ 5/5
GoogleSuper pleased we went with Chapplins for our purchase. Tom is really helpful and awesome! Knows his stuff and saved the day when we needed a surveyor and couldn't find one at short notice. Happily recommend and will be going back to Tom when we one day move again. Thanks!
H · 14 April 2022
Agent replied · 14 April 2026
Hi Holly
Really happy everything worked out for you two and glad to have you both in the village!
Kind regards Tom and the team
★★★★★ 5/5
GoogleSuper pleased we went with Chapplins for our purchase. Tom is really helpful and awesome! Knows his stuff and saved the day when we needed a surveyor and couldn't find one at short notice. Happily recommend and will be going back to Tom when we one day move again. Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Holly · 27 August 2021
Agent replied · 5 July 2023
Hi Holly
Really happy everything worked out for you two and glad to have you both in the village!
Kind regards Tom and the team
★★★★★ 5/5
GoogleThe best decision we made to choose this great, efficient and friendly team. I can’t thank enough Peter, Tom and Anna for all the help we had from them to navigate through the stress of selling our property. Definitely 5 stars from us and highly recommended.
Andreea · 14 April 2025
Agent replied · 26 August 2024
Andreea, thank you so much for your kind words, It really does mean a lot! All property selling and buying can be highly stressful, but we try our best to defuse that as bet we can. We also thank you for being an absolute pleasure to work with. We wish you all the best for the future and we really hope to see you and Eugen soon! Thanks again from Peter, Tom and Anna
★★★★★ 5/5
GoogleVery hands on professionals and always happy to help which made the whole purchasing experience a breeze.
Always accommodating when we wanted to view the property multiple times and checking measurements before completion, was also very happy to help and provide guidance at all steps in the process.
Would highly recommend their services as highly professional throughout. Will be using their services when we hopefully sell for a bigger family home in a few years.
Patrick · 14 April 2022
Agent replied · 5 July 2023
Dear Patrick
Thank you for your kind words and really glad we were able to make the whole process as stress free and simple as could be. We hope you will be very happy in your new home and when the time is right, look forward to working with you again.
Best wishes from Tom and the Team
★★★★★ 5/5
GoogleA huge thanks to Tom and Peter at Chapplin's sales team, from start to finish superb service. They were not only professional but they were kind, friendly, approachable for anything at all. No request too big or small, we thank them so much for their help and support with the purchase of our forever home!
Nellies · 5 July 2022
★★★★★ 5/5
GoogleA huge thanks to Tom and Peter at Chapplin's sales team, from start to finish superb service. They were not only professional but they were kind, friendly, approachable for anything at all. No request too big or small, we thank them so much for their help and support with the purchase of our forever home!
SRL · 14 April 2022
★★★★★ 5/5
GoogleWe have recently sold our family home through Chapplins in Liss. The advice Tom gave us as to how to price and present our home was really helpful, and the brochure that Chapplins produced with stunning photographs resulted in a quick offer. Throughout the sale process Tom and Peter helped manage everyone’s expectations and their communication was excellent. We always felt that they went the extra mile for us. The team at Chapplins are professional, approachable and caring and they made the experience of selling our home much less stressful than it could have been! Highly recommend them! Thank you to the team at Chapplins in Liss team for handling our sale process so professionally and efficiently. Superb 5* service
Ioana · 14 April 2023
★★★★★ 5/5
GoogleVery helpful if you need an estate agent.
Jane · 14 April 2025
Agent replied · 26 August 2024
Thanks Jane, see you soon. From Tom, Pete and Anna
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