Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHead office
Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is “a go” This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other “PROFESSIONAL BODIES” they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY
Andrew · 14 July 2022
★★★★★ 5/5
TrustpilotExceptional service
Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitor’s etc up when we asked.I would not use anyone else in Crossgates
A64 · 25 August 2022
★★★★★ 5/5
GoogleThis is my third time using Reeds Rains rentals (as a landlord). Tracey Cordener was great, she found me new tenants very quickly and I found her to be friendly,professional and always prompt with responses/queries etc. Definitely recommend this agent! Thanks again Reeds Rains and especially Tracey!
Joanne · 21 June 2018
★★★★★ 5/5
TrustpilotJulie at Reeds Rains Chapeltown could…
Julie at Reeds Rains Chapeltown could not do enough for us during the process of renting a property.Julie always had a positive, can do attitude and went above and beyond to help us. Thank you Julie for all your effort and support, it was gratefully appreciated!
Vikki · 28 January 2019
★★★★★ 5/5
TrustpilotSt. Helens
The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!
Sine · 28 June 2022
★★★★★ 5/5
GoogleTracey at Reeds Rains is wonderfully helpful and professional. We return to her to let any properties and would highly recommend her.
Jenny · 20 June 2023
★★★★★ 5/5
GoogleBrilliant service from start to finish. Simon was always on hand to help and answer questions, responded to emails so punctually and always very friendly. Couldn't have asked for better. Highly recommend.PositiveProfessionalism
Aoidin · 20 June 2022
★★★★★ 5/5
GoogleSimon and his team provided an excellent, first class professional service from start to finish. Everything was completely hassle free and they kept all parties on track through to a speedy completion.
Philip · 20 June 2022
★★★★★ 5/5
GoogleSimon at Reeds Rains was a pleasure deal with. He and the rest of the team were very professional and helpful in completing our sale smoothly. Thank you from Richard and Kathryn.
Richard · 20 June 2022
★★★★★ 1/5
TrustpilotPartner phoned up, Rude receptionist!
Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!
Ricki · 17 September 2021
Agent replied · 16 June 2024
Hello Ricki - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but don’t provide the service actually already paid for. Avoid at all costs.Incompetent.
Mrs · 7 February 2023
Agent replied · 16 June 2024
Hi there, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotWayne from Reeds Rain
Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.
Dawn · 24 October 2023
★★★★★ 5/5
TrustpilotReeds Rains Macclesfield
Zoe and the team and reeds rains were great as usual! I sold my own house with them last year and I have just bought another terrace with them. Always professional, approachable and on the case.
Shaun · 12 November 2021
★★★★★ 5/5
TrustpilotGrimsby branch
Grimsby branch. Have nothing but positive feedback about this branch and the team. Dave and Sophie were totally supportive all through making the experience generally pain free and they ensured I was kept up to date. Would recommend.
Mrs · 27 June 2021
★★★★★ 1/5
TrustpilotWe can't get the deposit back
It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...
Salih · 5 March 2023
Agent replied · 16 June 2024
Hi Sarah, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 1/5
TrustpilotNobody cares and nobody takes responsibility
I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.
Mr · 10 October 2022
Agent replied · 16 June 2024
Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards
★★★★★ 5/5
GoogleRecently purchased a house, I couldn't be more pleased with the level of attentiveness, professionalism of the team. Lara was such a great estate agent and is a credit to her profession. Thanks for getting us sorted Lara.
Roy · 20 June 2021
★★★★★ 5/5
GoogleIn the last 5 years I have both bought and sold houses and I am happy to recommend Reeds Rains of Lisburn. Simon and his team have done a great job! They are friendly, efficient and professional. Definitely a 5 star service!
Sharon · 20 June 2020
★★★★★ 5/5
GoogleMy wife and I recently engaged Reeds Rains Lisburn branch for the full suite of property rental services. Tracey (our Reeds Rains contact) has been extremely responsive and professional during our initial stages working with the company. I would highly recommend Tracey!
Michael · 20 June 2020
★★★★★ 5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
Beverley · 19 February 2020
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022
★★★★★ 5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
David · 27 May 2022
★★★★★ 5/5
GoogleBrilliant professional service as usual from Reed Rains Lisburn. Tracey is so efficient but also friendly and really understands the customer’s requirements. She has always come up trumps finding good tenants for us, I couldn’t recommend her enough and is truly a pleasure to deal with.
Ross · 21 June 2018
★★★★★ 5/5
TrustpilotSuper customer service and speedy…
Super customer service and speedy communication. Very personable and helpful staff.
Jane · 3 December 2024
Agent replied · 29 December 2024
We appreciate your kind words! We strive to provide excellent customer service and are thrilled to hear our staff has made a positive impact on your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
