Reeds Rains (Lisburn) reviews

★★★★★ 5/5

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Very good service from Stone, Staffordshire team

Sold a house through Reeds Rains, Stone, Staffordshire on behalf of my father-in-law. Took some time for a purchaser to make an offer, but I could not fault the service received from Reeds Rains - Connor, Stan and Naomi were all very attentive. We had some logistical difficulties - that's nothing unusual in a property transaction - but Reeds Rains were always helpful, always on hand and always willing to act on our behalf. Glad it's all over, but thank you for smoothing the pathway for us.

Robert · 18 January 2019

★★★★★ 5/5

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Have been a tenant via Marple Reeds…

Have been a tenant via Marple Reeds Rain since Sept 2017. Dealt completely by an amazing lady called Carolyne Weston who has really looked after ourselves as Tenant throughout the tenancy. Carolyne is pleasant, approachable and always returns your calls and communicates effectively with you when you have a query. Carolyne has visited the property and always leaves a little bit of feedback so we know all is okay which is a good thing for ongoing management of the tenancy. Carolyne chases any concerns we had about repairs outside of reeds rains control and is definitely a doing sort of person. to be honest the tenancy has been fine but we will miss Carolyne especially and her colleagues at Marple Branch

Clinton · 16 January 2019

★★★★★ 5/5

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Great work Reeds Rains, Holmes Chapel Branch!

Anthony, Tim and the team at Reeds Rains, Holmes Chapel looked after me and the sale of my property from start to finish in a professional, helpful and friendly manner. Despite some bad luck with two potential buyers pulling out, the guys at Reeds Rains were both reactive and proactive to the situation.Their advice kept me positive and a sale was achieved. I’d recommend them to any vendor. Thank you.

Marcus · 2 December 2021

★★★★★ 5/5

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Buying a New Property

I have just bought a new turnkey property through Reed Rains. Aimee was fantastic she was extremely helpful and nothing was too much trouble for her. She made the whole process of buying so much easier for me as I had a few wobbles along the way. 😀

Heather · 5 January 2024

★★★★★ 5/5

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Property Sale

To Derry Johnson, Sales Negotiator Reeds Rains RhylDear DerryThank you so much for your help with selling of our property. You have made the process simple and easy to understand for us. Your responses to our queries have always been prompt and valuable. You have kept in touch with us and updated each step of the process from the beginning to the end of our property transaction.I do not think that this hassle free property transaction could have done without you.Best WishesDr Bera

Susil · 13 September 2022

★★★★★ 5/5

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Just used Reed Rains to re let flat in Acomb

Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.

Zahra · 17 January 2022

★★★★★ 5/5

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Excellent and friendly estate agent

From the very start I knew that I was in good hands with Reeds Rains and the sale of my house, nothing was too much trouble for the manager and lovely staff at the Morley branch.The photographer, production of the brochure, online advertising, viewings through to the sale of my property all happened quickly and competently, I was kept informed every step of the way. I would not hesitate to recommend Reeds Rains to handle any person's sale of their property

GILLIAN · 8 September 2022

★★★★★ 1/5

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Discriminates against people on…

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

Joshua · 6 September 2022

★★★★★ 1/5

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REEDS RAINS PUT MY FAMILY IN DANGER…

I am reviewing this on behalf on my niece, a tenant of Reeds Rains Hebburn office. She is a tenant who has recently terminated her tenancy agreement with them. She is unaware of the legal rights and obligations the tenancy agreement affords her until I had a conversation with her 2 nights ago. In a nutshell she was asked by the Hebburn office if she would agree to showing prospective tenants around her flat - doubtlessly saving the agents a job. She agreed to do this in order to find a new tenant as quickly as possible (she had to move out asap due to losing her job) When I found out about this I was immediately concerned - an agent was prepared to let unaccompanied people look around a single females home? Alarm bells rang so I messaged via Twitter and got a very nice reply from their social media team offering to look into it. This they did and within 24 hours I had a response - copy of an email from the branch manager Carole. As regards the safety issues I had raised she stated "the viewings were all made at the convenience of "E" and we are strict on security and so not send anyone to any property without first knowing exactly who they are" E also received an email from the branch but surprisingly no mention of safety aspects were mentioned in that, purely financial matters I have spoken to my niece tonight. She told me one viewing was a single unaccompanied male, who told her he wasn't wanting to move into the flat himself but was looking at it on behalf of a friend who is living in Turkey.There was no follow up from the Reeds Rains office, no phone call to my niece to see make sure she was ok immediately after their arranged viewing, she could have been attacked in her home and they couldn't have given a flying f***. Luckily she is ok and now aware she didnt need to do this in 1st place but shamefull because she wasn't aware of her legal rights under the tenancy agreement and felt obliged to agree to the agents request. the tragic case of Suzy Lamplugh resulted in stringent safety measures for estate agents/lettings agents being implemented for agent employees. Shameful that Reeds Rains cant apply even basic safeguards to tenants who do their jobs for them. E was lucky, but certainly the lack of regard by the manager of this branch is breathtaking. On this basis I would definitely definitely not recommend using this particular branch of the agency.

Karen · 4 October 2018

★★★★★ 5/5

Trustpilot

Great company

We used Reed's Rains in Rhyl to buy a property which took ages to go though as one solicitor in the chain was useless.Sally from Reed's Rains was very helpful all the way though.We then decided to purchase a property to rent out,and used Reed's Rains again Joe was extremely helpful with guiding us though the process,we were able to rent it out straight away.Would recommend using this estate agent as they understand your needs.And also they are friendly and easy to get along with.

Mrs · 27 September 2018

★★★★★ 5/5

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Tom was extremely helpful when I…

Tom was extremely helpful when I purchased a property he was selling, he did his upmost to keep us informed of the the outcome on the purchase we hadI would definitely recommend Tom of Reed’s Rains in Rhyl

Elaine · 12 July 2024

★★★★★ 5/5

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Great staff at Reeds Rains Rhyl branch

Great staff at Reeds Rains Rhyl branch. They all went above and beyond to make sure our sale went though successfully. Thank you Tom and Leah and all of you. We are now settling into our new home.

Barbara · 12 July 2024

★★★★★ 1/5

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Inept & Incompetent

Inept, Incompetent, Pathetic.Reeds Rains Huddersfield, Branch Manager Liam Doran. Booked a viewing for a house, turned up at agreed time, waited, waited, no sign of agent. Turns out the property had been sold earlier in the week and Reeds Rains neglected to tell people that came to view the property.Poor managed by branch manager Liam Doran who clearly couldn't manage a p*ss up in a brewery yet alone rub an estate agents. Missing in action and unable to get hold of him on Saturday to see just what the hell had gone on. Clearly the staff at this branch don't give a flying Fk and are happy to treat prospective buyers as something on the bottom of their shoes.Avoid this unprofessional bunch of incompetents.

Mark · 28 August 2022

★★★★★ 1/5

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APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022

★★★★★ 1/5

Trustpilot

Disgraceful... I've rented for 12 years with other agents and never known problems like the ones face with ReedsRains

I think my last email to them should sum it up, although it only scratches the surface.... please note that this has been sent to our local MP, the Secretary of State for Housing, Communities and Local Government, and the local Council's Rogue Landlord Team:Hi *********,It's good to hear from you again; I hope you've been well.We have considered your advice and have been thinking about it for a long time - as you pointed out, the initial email was sent in May, and we are now in August, and in that time up until now, we have paid the full rent; so I'm assuming the landlord has used the surplus of these rent payments (after their mortgage has been paid etc) to "have some of the funds go towards getting the maintenance sorted". How much do they need to get the hazardous items listed rectified? It's all very well saying that you've washed your hands of it and handed over to the landlord, but they also pay you to manage the property and you should at least be checking that they are in fact dealing with the problems raised surely? There's a plug socket in THE BATHROOM with no extraction fan and it's hanging off the wall with the wires exposed, just a metre away from the shower and even closer to the sink for God's sake! Any idiot knows that's goes against building regulations and is considered a health hazard, yet your agents have thought 'it's fine how it is, let's get the property rented and start milking money from people again'. The contractor you sent around to us couldn't believe the state of the house and the number of issues. It's not fair and it's not ethical.We have had to spend a significant amount of money to rectify some of these issues ourselves, so not only have we lost out by paying a ludicrous amount on rent for a property that isn't worth it, we have now forked out more to be able to live there in half-decent state. we have Zero use of the garden, we can't bring back people to the house as it's embarrassing and we have no quality of life associated with the property, not to mention how dangerous it is.It's a poor show on R&R's behalf; you guys have deemed the property acceptable to put on to the lettings market in its current state, while it has the glaringly obvious hazardous issues (such as the one just mentioned above and the trip hazard at the very top of the stairs among many others). R&R have been managing the property on the landlord's behalf for, what I understand is, a significant amount of time, and have allowed the property to fall in to it's current condition. And even if you tried to blame it on the last tenants, they moved out on 10th January 2018 - why wasn't this all done between that date and the date that we moved in on 23rd March; and if it was down to them why wasn't it all done using their deposit? Why had your agents not ensured that the landlord had met basic building regulations? Why was an inventory not done and provided to us?I have tried to get someone to come and meet with us about the property a number of times - you probably recall me asking you to come to visit us which you were unable to fulfill - but again, this always has to be on R&Rs terms. I have said I can make myself available any evening or weekend to meet with someone, but your Catford office has told me that's not possible and that it must be a weekday. It's funny that they will do viewings on a weekend at properties when they are trying to get the tenants signed up and paying money to them, but anything to do with the welfare of tenants or maintenance of the property these times cannot be accommodated. Well I'm sorry if it seems like I'm being difficult, but we have been inconvenienced more than enough, and we have been paying over £2,200 every month until now for the privilege, and we are unwilling to take any more time off of work in relation to this property, so R&R need to inconvenience themselves for once and meet with us at a time that's suitable for us if they wish to discuss this further. Everything so far seems to be on your terms, and given that the situation we are in now as largely down to your organisation, it would seem like a good engagement and service strategy to maybe just put yourselves out a little bit and maybe consider the idea of meeting We have been completely transparent from the start, from raising the issues, informing you that we would be involving the council's rogue landlord team, and to now being explicitly clear that we are withholding rent and why we are doing so. We have tried to meet with R&R, and have also tried to meet with the landlord, who has also expressed their deep dissatisfaction with your organisation. The only people who have been losing out so far is us, to the tune of £2,225.00 a month, so now it's someone else's turn to be inconvenienced. The fact that your passive-aggressive comments about future referencing have been included in your response shows the level of disdain you have for your tenants. The reason you and the landlord are in the situation you are in now with tenants refusing to pay rent is down to your own actions (or lack of); you have had plenty of opportunities to put this right or take the hit and let us go. You had the property empty and held the keys for over two months between the last tenants and us to get works done. You had been managing the property while the last tenants were in and carrying out 4 inspections a year so had the opportunity in those visits to flag these issues as they arose and get them fixed. you have had a lengthy email from me in May detailing the level of disrepair. You've had three months to at least START to work through the list of issues. All of this down to you, and you have the audacity to threaten us with a bad reference in the future. Shocking behavior. Absolutely shocking. The next stage will be to contact your MD Oliver Blake directly as I feel that this is not being treated seriously enough; I know we are only 'mere' renters - your Catford office does a great job of trying to remind us that we are just renters and probably are a lot more courteous to (potential) homeowners - but we are still paying rent and expect to have issues responded to appropriately, especially where they include breaches of legal regulations.We can make this as difficult as you want to make it.As previously stated,if you want us to complete the full term of the tenancy and pay the rent, the list of issues will need to be addressed and sorted - i don't think this is an unfair request, and given that we have lived here for nearly 5 months with no use of a garden and a house that's in poor condition, I'm sure you can understand our reasoning. Failing that for everyone's ease we can between us come to a mutually agreeable date to surrender the tenancy, giving you and the landlord time to find new tenants while we carry on paying the rent until that date and we will expect none of the issues listed to be rectified for us to do so. This way the landlord is still going to be receiving their rent and has the benefit of time to try and get tenants in without a break in rental income. This may also work out cheaper for them in the long run, and given that the landlord has supported this option previously, it seems like the best for all; we haven't even been able to unpack all our belongings yet as we were lead to believe that we would be able to leave shortly.So in answer to your 'advice' about future referencing, we will just have to take that risk and hope that the landlords, like in any other business, use the revenue generated from the rent payments to invest some of that back in to their business. Although they have just got back from a three week holiday abroad...Kind regards,JamesOn Mon, Aug 6, 2018 at 10:19 AM, *************** (ReedRains) wrote:Good morning,Thank you for your follow up email below.I apologise that these issues have not been addressed. In response to your email with the issues, sent 16th May 2018, I arranged for ********************* to attend the property and provide your landlord with a quote for these works. Your landlord advised me that they will not be proceeding with any quote we offer her and that she would address all issues by her own means.I shall be in contact with her again and enquire as to how she will be addressing them.With regards to rent, I would advise against withholding. As pointed out by Yolanda, the money may well be needed for maintenance. This would also reflect negatively for any referencing companies in the future.Kind Regards ******************Property ManagerReeds Rains Letting Centre

James · 6 August 2018

★★★★★ 1/5

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As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022

★★★★★ 5/5

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Reeds Rains Woodseats

Angela at reeds rains was absolutely brilliant from the very start when I viewed the property right to the very end when I picked up the keys and was always at the end of the phone for any advice I needed, surpassing her role as an estate agent. I can’t thank Angela enough for her efforts it really helped me through the process of buying my first house

Owen · 18 February 2022

★★★★★ 3/5

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Did the job... Bit stressful though!

Although the Northwich branch asked me for a 5 star raving review (I hate it when companies do that) and tried to finish the conversation before I could say otherwise, I thought it'd be better for both the branch and the customers for me to post an honest one.Good points: The Northwich branch did get me the decent price that I wanted for my house, they were great at arranging viewings, and they found me a buyer pretty quickly (around 2 months). Special mention to the ladies at the branch, Trudy was lovely to deal with. Bad points, I wasn't particularly happy with my experience with Reeds Rains as a whole, I'll outline why:The timeframe of me agreeing on an offer to us actually moving in was around 4 months, this was not Reeds Rains fault, but the thing that really annoyed me was that the Manager at the Northwich branch asked me twice (not in a particularly nice way) to "break the chain". I took this as essentially asking me to move out of my house and rent whilst my purchase completed so that they could complete the sale easily. I gather this was because he was keen to make the sale, the £2000+, and the commision. I got the feeling that he was more bothered about making the sale, keeping his buyer happy, rather than keeping me happy (despite me being the one to pay Reeds Rains). This caused me hell of a lot of unnecessary stress, as every time he said that I thought my buyer would drop out.The second bad point is what seemed like a severe lack of communication between offices. My purchase was also with Reeds Rains, at another branch (Sale). I thought this would mean they'd be pretty good at communicating with each other for updates, but this was not the case. I was having to be a middle-man between the 2 estate agents and my solicitor. Several times I was called by the Northwich branch for updates when they could've easily rung the other Reeds Rains and got the information that they needed.At one point I even had to jump in and email all of them in one go as the chain was about to collapse due to a complete cock-up in communication in the chain. I was having to speak to the couple I was buying off directly at the end, as the chain was collapsing.The last bad point was that I rang up Reeds Rains in Northwich to ask for the photos of the inside of my house to be removed from the various websites once the sale/offer had been agreed. I was told that it would be done within 24 hours, but this was not the case, the photos remained on the internet.I wouldn't use them again, I'd be more tempted to use one of the online-only agents. To be honest, I don't think I even got a courtesy "thanks" call for going with Reeds Rains when it was all done.

Seb · 2 August 2018

★★★★★ 5/5

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Excellent communication

Eric · 10 March 2026

★★★★★ 1/5

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Do not use this company

This company have illegally retained money that does not belong to them, they are unproessional and untrained, with holding deposits and rent payments to landlords. I have had to contact them persistantly to be told to google what is required to return a deceased deposit as they are not sure, to be told it hasnt been picked up because a member of staff was on holiday for 2 weeks, so noone picks up other staffs work, to be told over 3 weeks ago they now have all they require and still no return of funds. Do not use this company they take 2 weeks to pay landlord rents even though they already have the funds, they have broken the law by not returning the funds in the required time frame even though the landlord has requsted this to be done, we have now instructed a solicitor as this is effecting a grieving family who need to close a deceased estate

Emma · 24 August 2022

★★★★★ 1/5

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Shocking customer service

Shocking customer service! Do not use Reeds Rains full stop! After care is appauling, I am 6 months into a complaint & have to remind them to reply & investigate a reasonable request. Passed from pillar to post, no-one is interested in helping just keen to take your money. Do not use these cowboys!I did send you all my information & have waited for a response.....but nothing at all! I've also emailed the initial moving out team & end of tenancy team over 10 times....Nothing!! SO SO BAD!

Helen · 20 August 2022

★★★★★ 1/5

Trustpilot

Deserves Less Than One Star!

Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.

Matt · 22 June 2018

★★★★★ 5/5

Google

I have just completed on my house sale and chose Simon Wilson to represent the sale. The sale was agreed within hours of the decision to sell and literally within hours of the board going up at the front. I chose Simon even though I had been been valued already by a couple of other estate agents and had effectively told one he was it. Simon had come in with a particular energy and had also followed up in his visit with a Text and an email. The other agents I think were happy that the house would move, good house good area etc. Simon just sold himself, naturally and effortlessly and I thought that if he could sell himself that way it’s how I would like my house represented. The sale agreement with the buyers happened within hours but the completion took slightly longer. Simon was steadfast throughout and always available. Nothing was new to him and he had been through similar issues all before. I was glad I made what proved to be the right decision and have no reservations at all recommending him and his team.

Niall · 21 June 2018

★★★★★ 5/5

Google

From start to finish the whole team at Reids Raines were fantastic. From Simons honest and accurate advice on the valuation of our own property to Lara's constant updates and guidance through the buying process as well as several viewings at short notice. Also Maria's friendly voice on the end of the phone to answer some of our many questions. I would have no hesitation in recommending this team to look after you and make a stressful time a little easier!! Thanks guys......

Alan · 21 June 2018