Reeds Rains (Lisburn) reviews

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023

★★★★★ 5/5

Trustpilot

Very helpful and professional service…

Very helpful and professional service thank you. 😊

MR · 14 May 2026

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022

★★★★★ 5/5

Google

My partner and I had been looking for a house for months, with no luck and we were starting to feel incredibly disheartened. When we saw a house for rent on Reeds Rains, we decided to book a viewing. Tracey was so helpful, she booked us in right away, set a date and time and talked us through the application process - it was all so simple!! She constantly kept me in the loop, which is brilliant when you're on edge about whether you will get picked or not and even now we are in the house, Tracey is always quick to respond to my emails if I have any questions. All in all, our experience with Reeds Rains was fabulous, we couldn't have asked for better :)

Carla · 20 June 2022

★★★★★ 5/5

Trustpilot

Very Good from all staff at the branch 👍

MR · 4 May 2026

★★★★★ 5/5

Google

From the initial appraisal of my property to final sale,the work done by Simon Wilson and the staff was excellent. I was personally initially unsure of the valuation level stated,I thought it might be too high, in fact it was very accurate. I would certainly reccomend the professional approach and willingness to deal any queries as the sale progressed.

Brian · 4 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

Many many thanks to Olivia at Reeds Rains Hebden Bridge in helping us secure our latest home move, it was a property that we didn't expect to be offered, due to the area and the size of the house, which on both aspects are great, so it was a really pleasant surprise on getting our rented property.From the initial viewing to then liaising with Olivia / Reeds Rains, nothing could have gone smoother, highly recommended.This is the second time we've used the services of Reeds Rains, after we used the Halifax branch back in 2015 to sell our property, of which on that occasion all went well.. won't hesitate again to use again once our tenancy expires in 2023.Thank you Olivia and Reeds Rains.Jody and Tim

Tim · 16 June 2022

★★★★★ 5/5

Trustpilot

Reeds rains Rhyl, Denbighshire

Absolutely fantastic service from reeds rains at the Rhyl branch in Denbighshire, they managed to retain our buyer has things got a bit stressful with who we were buying from let us down. A massive big thanks to Tom Brown and all the team. They have been brilliant thank you so much.

Mrs · 12 July 2024

★★★★★ 5/5

Trustpilot

Feeling More Secure

A big THANK YOU to Phil Simpson , from the Burnley branch ,he listened to me twittering on about our concerns , disappointments and insecurities renting our home , he didn't rush us , he checked the house then explained clearly to husband and me what he thought best for us , he would also talk to our landlord which he did then rang us back to let us know what the landlord had said . Since last October we have felt we needed to move , not easy at our age , since Phil rung us we feel we can stay in our home and be happy here . We are so grateful. Mrs C.Pinkney

Christine · 10 June 2022

★★★★★ 5/5

Trustpilot

Outstanding service throughout the…

Outstanding service throughout the process. Wendy has been going above and beyond my expectations.

Peter · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent service.

I can’t express enough how pleased we have been with the service we were given by Reedsrains estate agents during the sale of our house. They were always so friendly and ready to answer any questions we had. Sue was so lovely even rang to say we had sold it felt really personal. I would definitely recommend there services thanks again Reedsrains.

Gillian · 20 September 2018

★★★★★ 5/5

Trustpilot

Excellent service from the Portishead branch

Charlotte went above and beyond to sell our late parents' independent living property in the town. It was a very difficult sale due to a number of factors and incredibly stressful but Charlotte handled the sale professionally and with great understanding. My brother and I would highly recommend this branch of Reeds Rains.

Nicola · 20 June 2024

★★★★★ 5/5

Trustpilot

Apartment Purchase in Eccles

We recently purchased an apartment in Eccles, via Reeds Rains, Salford Quays. For various reasons (nothing to do with Reeds Rains), the purchase took over 9 months to complete. Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller, when it seemed that both sets of solicitors were just letting things slip. Without her help, I can't help thinking the process would have taken more than 9 months.

Robert · 31 May 2022

★★★★★ 5/5

Google

From the day we visited the property we were warmly welcomed by Lara Spence who has been so supportive throughout the purchase of our home and always there if we needed to ask her anything with which she gave us a quick and helpful reply. Thank you so much Lara for all your help.PositiveProfessionalism

Fiona · 20 June 2021

★★★★★ 5/5

Google

We have just finished a 2 year rental in lisburn and bought our own first home. We Primarily dealt with Tracey throughout who was always friendly and helpful. I would fully recommend Reeds Rains lisburn branch to anyone. Thanks folks and I wish you all well for the future. Richard N.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 20 June 2021

★★★★★ 5/5

Google

Whilst I'd say that selling your home during a pandemic isn't a great idea, choosing Reeds Raines to do so was a great decision for us. A friendly, professional and very reliable service. Lara was excellent throughout the process and kept us informed throughout. Even our solicitor was impressed! 5 stars!PositiveResponsiveness, Quality, Professionalism, Value

John · 20 June 2021

★★★★★ 5/5

Trustpilot

Excellent estate agents

Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.

Ciaran · 26 September 2024

★★★★★ 5/5

Trustpilot

House sold with the first viewing.

Alexander · 22 May 2026

★★★★★ 5/5

Trustpilot

First home

When having a look for a first time home, me & my partner were a bit lost, trying to think of what all our outgoings, new build or old build & were I would stand with gaining a new job, We were put through to Peter & he made us so comfortable straight away and went through everything step by step and spent time making sure we would know everything before buying a house. What should we do and what shouldn’t we do. Eg what’s negative to a bank on a bank statement/ credit cards ect, He made sure we understood and how to improve this to get more lenders to accept, Peter made sure we understood that not many banks would lend as I had a career change and once my probation period is over I would have a lot more chance. We have decided to wait abit longer and get back in touch with Peter when we are ready to buy, hopefully end of summer. We didn’t feel pushed or rushed, & he advised us if we saved a bit more the price of our house can increase so we would have more choice, overall Peter was super helpful, and we can’t wait to work with him, and for him to help us buy our first home come this autumn 😊Thanks Larisse

Larissa · 20 May 2022

★★★★★ 5/5

Trustpilot

Lauren at the Bamber Bridge Branch

Just a quick note to say thank you to Lauren Riding at the Bamber Bridge Branch for her help with our 2 rental properties we have with Reeds Rains. She has brought back that personal professional touch. Lauren gives 110% to help us out and fix any issues or queries we have. Great to have a "Hi Leon" at the beginning of an email and not just a blank generic email.Once again Lauren, thanks for your personal professional manner.Leon & Wendy

Leon · 16 May 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Holmes Chapel

We had an excellent experience renting a bungalow in Holmes Chapel for 6 months recently through the local Reeds Rains agency. From first to last, we found the welcome, customer service, professionalism and ease of communication to be first class. Just want to say a big thank you to Tallulah-Mae, Oliver, Rose and the whole team for turning a potentially stressful move into a very pleasurable one. We will be recommending your agency to family and friends. Thanks again, Karl, Irina and Misha

Karl · 12 May 2022

★★★★★ 1/5

Trustpilot

Lack of concern for Tenants and poor service

I rent a property through Reeds Rains in Blackpool. We have suffered over 8 years from poor responses for jobs to be completed and the landlord informed. Most recently my bedroom window which will not close properly was reported in July during a house check.After a number of emails someone came to get a quote for the landlord 23/08/23. Since then we have continued to regularly ask when the work is being done. Yesterday I went into the office has it is now getting colder and it is becoming a bigger issue. I was told that a different company will give a quote but not when this will happen. I feel that tenants are not treated with respect or importance by this company.

Jill · 26 October 2023

★★★★★ 5/5

Trustpilot

I wanted a known brand and a company…

I wanted a known brand and a company that offered an attentive and professional service. I knew Clark Morton the branch manager from working together 18 years ago. He has always been polite and courteous and his team reflect his professionalism. I received several viewings very quickly and it sold as quickly. The feedback has been excellent and regular

Mr · 20 November 2024