Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing Incredible Service - Five Stars
Amazing incredible service. Laura and Nicole have been absolute super stars who have been open, honest and beyond helpful throughout the whole process. Always ready to help and advise they have taken me through the process in as painless a manner as possible. Great products, services and staff - highly recommend
Sarah · 29 September 2020
Agent replied · 17 June 2024
Hi Sarah,Painless is the aim of our game! 😂Thank you so much for recommending us and so happy you found our service amazing!! Kind RegardsPropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Correspondence was always very friendly and helpful.
Sharon · 7 August 2017
Agent replied · 17 June 2024
Hi Sharon, Thank you for giving your feedback on our service.We are so pleased to hear your kind words. We'll look forward to talking come renewal time!Regards, PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotEverything was made very easy through a…
Everything was made very easy through a tricky enough process, very personal service from all those who helped along the way.
Paul · 12 December 2022
★★★★★ 5/5
TrustpilotShea was lovely
Shea was lovely, honest and overall a great experience - made the process as simple and straightforward as it could be
Carlo · 12 December 2022
★★★★★ 5/5
TrustpilotFirst time buyer
As a first time buyer I found propertypal mortgages extremely helpful, they were always quick to answer any queries I had and made the process so much easier than I thought it was going to be. Thank you propertypal mortgages for all your help .
Paul · 6 December 2021
Agent replied · 17 June 2024
Hi Paul, Thanks so much for the kind words. We specialise in helping first-time buyers get onto the property ladder so your positive feedback means alot to usIt's reassuring to hear that you found our service helpful and quick. It's what we strive to do 🥳 Best wishes in your new home 🥂 PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotAs first time buyers PropertyPal…
As first time buyers PropertyPal mortgages helped us tremendously throughtout the whole process, brilliant service from a great team of people, always keeping us updated and answering any questions we had without hesitation, Kathryn and matthew were great to deal with and i will definately keep using them in the future and recommend them to anyone
Aaron · 14 April 2018
Agent replied · 17 June 2024
Hi Aaron,Thank you so much for your review, we are so pleased you had such a good experience with us and look forward to working with anyone you recommend to us.Hope you are very happy in your new home!Kind RegardsPropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotThe service was absolutely fantastic…
The service was absolutely fantastic and they couldnt be more helpful. Catherine was especially attentive and pleasant to deal with.
Louis · 6 January 2023
★★★★★ 5/5
TrustpilotGreat service for our renewal
Great service for our renewal. We used propertypal the first time we applied for a mortgage and they were great, but this time for the renewal, especially during covid times they were amazing. Everything done over the phone and online at times that suited us. Highly recommend them
Mark · 11 May 2021
Agent replied · 17 June 2024
Hi Mark, Thanks so much for your 5* review. It means a lot that you decided to come back to us for your renewal - we must be doing something right 😉Have a wonderful day and thanks again. PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotGreat service and super efficient
Great service from the girls with arranging our remortgage. Kept informed every step of the way and the whole process has been very streamlined and efficient with ability to sign documents online which saves precious time. Would definitely recommend without hesitation.
Caroline · 30 May 2022
Agent replied · 17 June 2024
Hi Caroline, It was our pleasure in helping with your remortgage. The team really appreciate you taking the time to leave us a 5* review and for recommending us to others. Please get in touch if you need anything else 🙌PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotPropertyPal Mortgages- excellent customer service
I have been with PropertyPal Mortgages for several years now. They are excellent. Every member of staff is polite, helpful and goes the extra mile. All communication is prompt and the online signing process is so easy. I would recommend them to anyone.
KW · 1 February 2022
Agent replied · 17 June 2024
Hi, Thank you for such positive feedback, the team will be delighted to hear this. Also, a big thanks for using us time and time again. We really appreciate it. Best wishes 😊PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotHad a great experience when arranging…
Had a great experience when arranging my mortgage from the initial meeting with Damian I was made feel at ease, through to every step of the process being kept informed by the support team by email and also from Nicole within the office, thanks again for all your help cheers Jimmy Mcalister.
Jimmy · 8 November 2019
Agent replied · 17 June 2024
Hi Jimmy,Thank you so much for your fantastic review!Damian, Nicole and everyone in the office are thrilled with your comments 😃We look forward to taking care of your mortgage and protection needs long into the future.Kind RegardsPropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotNew mortgage
Working with PropertyPal from first enquiry right through to mortgage offer has been a pleasure. They are prompt in keeping you up-to-date and make the whole process as smooth as possible. Damian their advisor was extremely personable and easy to deal with, he put us at ease throughout the whole process.
Peter · 17 March 2020
Agent replied · 17 June 2024
Hi Peter, We are so pleased your experience with us was a pleasure 😃Damian asked me to pass on his thanks to you for such a good review.We are always here whenever you need any mortgage or protection advice.Kind RegardsPropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotEffortless and straightforward
The steps involved in buying a house seemed so daunting but the team at PropertyPal have made everything so effortless and straightforward. I've just completed my 1st remortgage which again the team done all the leg work for me. Couldn't be more thankful and appreciative.
Ross · 24 July 2021
Agent replied · 17 June 2024
Hi Ross, We love to hear feedback like this - it makes our jobs so worthwhile 👍 The process can seem a little overwhelming so it's great to hear that we made everything that little more simple for you. Thanks for choosing us and don't hesitate to reach out if you need anything else. PropertyPal Mortgages Team.
★★★★★ 5/5
TrustpilotIan and Laura were very…
Both Ian and Laura were very professional. Communication from all parties was excellant.
Mr · 13 June 2023
★★★★★ 5/5
TrustpilotFantastic Service
Fantastic work performed by all the team involved with helping me secure my mortgage. Communication was frequent and always very clear in terms of where we stood in the process and what lay ahead. I highly recommend PropertyPal Mortgages to all first time buyers out there.
Jordan · 29 April 2021
Agent replied · 17 June 2024
Hi Jordan, Thanks for the 5* review! It's great to hear that we helped get you onto the property ladder. We hope you're settling into your new home and look forward to working with you in the future 🥳PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotEverything was taken care of in a…
Everything was taken care of in a timely fashion mortgage advisor was very helpful and knowledgeable.
Customer · 15 February 2023
★★★★★ 5/5
TrustpilotI would strongly recommend PropertyPal
I initially started with an inexperienced mortgage advisor and then switched to PropertyPal. My mortgage offer has just been issued with the help/support/advice of many nice people (specially Laura & Nicole) in this agency. I would strongly recommend PropertyPal for getting a mortgage offer without stress.
QUBSMG · 17 February 2021
Agent replied · 17 June 2024
Hello!Thank you so much for such a fantastic review!We are so pleased we were able to help you and Laura & Nicole are thrilled with your comments.We are here anytime you need our help with anything.Kind Regards PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotProfessional & Helpful Team
This is the second time we have used PropertyPal Mortgages and we are once again delighted with the service!The team are really professional & helpful, keeping everything stress and hassle-free. We will definitely work with the team again for our mortgage renewal.
Andrew · 18 November 2021
Agent replied · 17 June 2024
Hi Andrew, A big thanks for your kind words and for continuing to choose us again ❤️We really do try to remove all the unnecessary hassle and get the best deals possible so it's great to hear your positive feedback. We're looking forward to working with you in the future 👋 PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotGreat service yet again by Property…
Great service yet again by Property Pal, my third dealing with the team and yet again they have went above and beyond ensuring that we get the best deal in an efficient manner and kept up to date every step of the way.
Joy · 27 August 2021
Agent replied · 17 June 2024
Hi Joy, We're thrilled that you've come back to use our services each time you've needed a mortgage - it's very much appreciated by the team 😊Have a great week. PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotExcellent team, would highly recommend
The team were brilliant for securing my 1st time mortgage.
Claire · 2 September 2025
★★★★★ 5/5
TrustpilotEveryone has always told me buying a…
Everyone has always told me buying a house is very stressful. Using property pal caused me no stress what so ever. They done everything on my behalf and were there if I had any questions! 5 star customer service. Would highly recommend !!!
Customer · 28 July 2021
Agent replied · 17 June 2024
Hi, Thanks for the great feedback - this has certainly brightened up our day (especially with that horrible rain booo). We're delighted that you've given us 5 stars and would recommend us - it means a lot to the team ❤️Enjoy the new home 🏠PropertyPal Mortgages Team
★★★★★ 5/5
TrustpilotThank You Laura and Property Pal. Excellent experience
It has been an absolutely exciting and extremely smooth journey in purchasing our first home in the UK with the ceaseless help and support from Property Pal. Laura especially has been constant assistance to us through calls and emails resolving all our queries straight away. We would highly recommend Property Pal to everyone for a smooth journey during the property purchase
Anirban · 15 April 2023
★★★★★ 5/5
TrustpilotHighly recommend
Laura and the team at Property Pal Mortgages have been exceptional - thank you.
Amy · 13 March 2023
★★★★★ 5/5
TrustpilotProfessional and friendly throughout.
Property pal dealt with our mortgage from start to finish. They kept us well informed about the progress even though it was done remotely because of the pandemic. I can not find any fault in any of the progression and they were friendly and helpful throughout.
Joe · 5 November 2020
Agent replied · 17 June 2024
Hi Joe,This pandemic won't get the better of us, we have strived to make everything as easy as we could during this challenging time so we are over the moon we could help you and get your new mortgage sorted.We are here anytime you need us for any of your mortgage needs.Kind RegardsPropertyPal Mortgages Team
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